5 star rip off! You can't cancel online! They are not giving any information pertinent to what you search. I'm looking local and they are sending me to WA and WI. You can only write a review with 3 or more stars. Hope you are reading this besides looking at the stars.
This website is a joke. They have 8 different families living at my address.We are the only family that has ever lived here.The property was previously a hay field, we developed it. They also have have 5 people living here. There wouldn't be that many if you counted the pets.
Dear James,
We understand your concern and wish to assist in resolving this issue. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
What little information Spokeo does have is typically old and of no use. And yes, if you sign up for a three month period they do charge you for the full three months but they make it clear when signing up for those of you who are not illiterate.
The bottom line is that it isn't worth paying for.
Dear William, I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Also, because all of our plans are subscription based, they will renew automatically after each subscription term (monthly, quarterly, bi-yearly, yearly), depending on which plan is selected. You may opt out of auto-renewal at any time, including the same day as your purchase. Canceling your subscription will not affect the existing period already paid for.
I selected the. 95 cent one day service. Was then charged $19.95 and they will not return an email. I read there response on her that they say they make it clear that it's a trial and you will be charged for a year after 1 week. BS, I looked around when I purchased the. 95 cent service to make sure it was just that charge. They will not do anything to help you... beware!
Dear Cathie,
I'm sorry for the misunderstanding. Spokeo does offer a 7 day trial with some single record purchases. However, if a trial is not disabled within the 7 days a 1-month recurring subscription fee is charged. This may mean that your account was still active. Please contact us at customercare@spokeo.com so we may look into this and assist you further.
Sincerely,
Spokeo
Not only did it not return any results, in the days following I received several fraudulent charges on my credit card. This is a card I never use, so I know it was from the Spokeo charge. Terrible company, untrustworthy.
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
I got important info from the 3 people searches I looked for. And 2 of the 3 searches, was enough knowledge to make contact. I am grateful for Spokeo's efficiency, in having this data in their system! And when I ended the $. 95 seven day trial period, the gentleman easily went through the cancellation process for me, without urging me to come on board with a subsription. I got a very good deal, for $. 95! Thank you Spokeo! Also the 3 total customer service reps, were very courteous & respectful!
Dear Guido:
We are so happy to hear that you were able to find who you were looking for. Thank you very much for the kind words and the 4-star rating on SiteJabber! Connecting people with each other is something we strive for here at Spokeo. Thank you for giving us a try!
-Spokeo Customer Care
Wrote them this morning informing them that someone used my card and asked if they could help and refund it and they refused to help fix the problem by stating they don't do refunds i am now negative. In my bank and can not get my son sny holds
Dear Brittney:
I received your complaint to the SiteJabber.com page for Spokeo, on December 9,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I woke up at 1:45 a.m. and thought about researching myself to find that last address I lived at for Medicaid as they will not give an ok for me till I know this. You sure did help. Spoken let me have,( I hope) that address they keep asking me for.and it was cheap enough that I could pay it just to see the digits! Thank you so much! I love this! I may have to research more. It's a blessing to know Spoken can help me!
Hi there, Rhonda:
Thanks for the very, kind words and 4-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I had to deal with a mixup involving a credit card charge. The agent that I spoke with was courteous, kind and professional. The issue was resolved in a matter of minutes. If you encounter any issues or concerns, always call Customer Service for best results.
Dear Jonia,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Prior to committing to the 7 day trial membership, the Spokeo website gave every indication that the record I was interested in contained a phone number and an email address. After signing up, the record contained neither of those things.
Dear Adam:
I received your complaint to the Trustpilot.com page for Spokeo, on April 14,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, I will reach out to you directly by sending you a private message through the SiteJabber.com system.
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Caren
I have had the same experience as most of the other reviewers. Signed up for a "free trial" then got billed. A customer service rep. Then told me "I must be mistaken for a trial of Bizshark" now a month later I get billed for Bizshark, I have no login, no receipt for a transaction, and no record of ever having signed up for this "service". This is a huge SCAM do not get into this mess. Their supposed offering is totally bogus. Look at these reviews!
Dear Jason,
Thank you for your comment. The Bizshark service you are referring to is an optional 30-day trial which is advertised on our website. This service does require acceptance of their terms, which is stated on that advertisement page. There is also an option to say no thanks and skip this optional add-on. Again, I apologize if this was unclear in anyway.
Please contact our support team at customercare@spokeo.com and we will be happy to resolve the issue.
Sincerely,
Spokeo
Never, Ever use this company. If you sign up and cancel they will still charge you. Ever thing is wrong about this company. I read the agreement stating I could cancel anytime hassle-free online, which I did. I should have know something was wrong when I cancelled and didn't get a confirmation email. The information is of not much use either.
Dear Diane,
We're sorry you feel this way and wish to explain. It is possible that you signed up for one of our up-sells during the signup process. When you cancel your Premium Subscription, it does not automatically cancel any other subscriptions that might be active on your account. We want to make sure you are helped with this issue, so please call a member of our Customer Care team at your earliest convenience by calling 1-888-906-0850 so we can assist you.
Thank you,
The Spokeo Team
I do a lot of online shopping and have been scammed a few times while doing it. With Spokeo, I can alleviate all scammer's before I purchase anything by checking their address, phone and email address. It works because I was able to catch (3) scammer's so far! Thanks for this great app!
Dear Robert,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I made a one time purchase of. 95 cents for some phone info and a few days later i am charged 24 dollars for a monthly subscription i did not ask for. We will see if they give my money back or not. I think i got a 24 dollar lesson. Thieves do not usually return money that they have stolen.
Dear Jack:
I received your complaint to the SiteJabber.com page for Spokeo, on July 21,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
When searching on a phone number on Google, I was directed to Spokeo. I paid $0.95 for a report and received no meaningful information about the name or owner of the phone number. I suspect this is a commercial fraud.
Dear Penn:
I received your complaint to the Sitejabber.com page for Spokeo, on September 15,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I just needed an address and an email and it was given to me immediately. I called the number *******850 to check if I could really cancel within 7 days and not be charged the $24.95 and they said yes.
Dear Lisa,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Charge you monthly with no notification. Then they put up advertisements on the web advertising themselves as not a scam. They know they have a reputation for being deceitful and rather than changing their business practice, they choose to rip people off and then advertise how they don't rip people off. F'd up thinking!
Dear Patrick,
I understand your concern, and would like to provide the following explanation. All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which must be agreed to before the purchase can be processed. In addition, this information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.
We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo. Thank you.
Sincerely,
Spokeo Customer Care
The Bad Guys canceled my bank card and had a new card sent to their casa. I caught it when my card came up invalid. The bank had an address for the destination. I googled the address. There I was looking at an apt. Building. I add who lives at the residence and up popped Spokeo. This company's data bank is top notch. I t gave ne everything about each person who lived there detailed. It was worth its weight in Gold Thanks Spokeo JR Ca.
Dear Jerry,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Trust me I spent. 95 don't need to go to trouble of attaching receipt. Due to the false advertising I've cut my card off and explained no charges from Spokeo allowed as within 10 mins of trial period, I cancelled. Since they falsely advertised I certainly don't trust them not to charge my card after I cancelled during first hr of trial period
Dear Camille:
I received your complaint to the SiteJabber.com page for Spokeo, on March 11,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Some of the info they had on me is simply wrong and outdated.
The address the list as my current address is 5 years old.
None of the phone #'s or emails (old & new) are correct.
I would not recommend this service!
Dear Chris:
I received your complaint to the Sitejabber.com page for Spokeo, on July 19,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
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- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Connie:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 24,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care