I graduated from TCU in 1967 and lost track of my roommate... but knew he was from Houston Area... nothing worked so I tried this service just for kicks... they found his name in Florida, his last street address there and eventually found his real estate broker who knew him well and gave me his phone number. All in about 30 minutes.
I then cancelled my one time service which was not a problem at all... gal on phone was delightful and I would use them again for sure. Bob
Used their service to look up 1 number that was harrassing my daughter... the number came back with a fake name and now other usable info... Was also not aware that I would start a $30 a month subscription after 7 days! Contacted them within a few hours of seeing the charge come through and was told I could only get a refund for $11.
Dear Alicia:
I received your complaint to the Sitejabber.com page for Spokeo, on October 2,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Used this site twice, once as a self search to see how of my info was avaialble. $0.99 aa search, that's fine. What isn't is this:
SPOKEO ********264 just attempted to charge $24.95 to your *******XXXXXX9828 card, but the charge was declined because the card is closed
If you have any questions or don't recognize this charge, don't hesitate to reach out by replying directly to this email.
Folks, use a digital credit card for any online purchase. It's saved me from scammers like Spokeo more than once.
Dear Steve:
I received your complaint to the Sitejabber.com page for Spokeo, on May 30,2022 regarding charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The customer service representative has excellent skills and solved my issue immediately. Her tone of voice was friendly and welcoming. I have personally worked for many years in customer service, lead generation and sales and the representative has outstanding skills. Spokeo you are very fortunately to have her as an employee who represents your company.
Dear Leslie,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
My son had not seen or heard from his dad in 13 years. I got on Spokeo hoping to find something out about him. I found out everything I needed to know & our son got to talk to him and he also went to live with him for a month. That was all our son could take of his dad. He found out what kind of a father he really is. Really sad... I had to go pick our son up in Missouri where he lives. I live in Indiana. Anyways, you may or may not have luck using Spokeo, but just letting you know it CAN turn out great for you in the end...
Dear Cary,
Thank you for the kind words and the 5-star rating!
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I would give NO stars as they are very dishonest only to get you to sign up for their membership. I conducted an email search and was provided with a blurred name and address. It would only be made visible if I paid, which I did. Only to be told no results were actually found!
Dear Graciela:
I received your complaint to the Sitejabber.com page for Spokeo, on August 25,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Hi I'm extremely annoyed as I bought a three month subscription and understood that provided I cancelled it before the 3 month subscription period had expired the subscription would cease. This was due to occur in March 2013. I note however that Spokeo has continued to deduct money from my credit card after this date? I'm at a loss as to understand why I've continued to be charged and having done a little more research on the web it seems like I have to cancel my credit card in order to avoid paying fees that I shouldn't be anyway... surely this is something that Spokeo monitors and ensures they don't overcharge their customers! One wonders how much money Spokeo rakes in as a result of this gross ineptitude! Come clean and fix this error for me and others who have experienced this issue - don't let it drag on unnecessarily! We trust you with our credit card details - don't abuse it!
Dear Shayla,
I'm sorry to hear that you were not aware of our subscription terms and certainly wish to help you resolve the issue. The additional charge is a renewal for your subscription. Spokeo is a People Search Engine, providing premium access to members who wish to perform name, phone, email or username look-ups. Since our Premium services are only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
I have never seen a side that had so much incorrect information about one person or even were they live phone numbers incorrect and other people's information mixed in and the number of people living in a house or who they are incorrect or their age so incorrect.
Dear Kelly:
I received your complaint to the SiteJabber.com page for Spokeo, on January 11,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Never saw myself using one of these sites until the world stopped due to COVID-19 & after a remote demo I decided to give it a try. Letting my fingers do the walking instead of pounding the pavement. Kept the lights on & the clients happy so overall I'm happy with this service
Dear Marlin,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have made a single purchase from this site, never consented or indicated that I wanted to subscribe to their services. However, they automatically subscribe and start withdrawing money from the account every month.
Moreover, the service I paid for was not successful, but they still do not return the advance payment
This is not legal and it is not right they are scammers
Dear Palmen:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 13,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I read the terms and conditions, signed up for $0.85 trial. I verified information given to me and canceled. Erica in customer service emailed me a confirmation of cancellation and confirmation my credit card would not be billed further. Couldn't have been easier!
Dear David,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Had them taking payments from my account without authorisation. My bank called them with me on the line. Promised to refund last 2 payments and stop taking payments. That was December 2015. Never got the refunds and on 03/29/16 they took a further payment. Bank is dealing with them as I type. Unprofessional company that gets as close to criminal as you can without being prosecuted
Dear Brian,
We're sorry to hear about this and want to make sure you are helped with whatever questions or concerns you might have. You may have an active subscription on your account. Please call or email a member of our Customer Care team at your earliest convenience so we can assist you further. They can be reached at 888-906-0850, or email CustomerCare@spokeo.com.
Thank you,
Spokeo
Don't waste your time with this crap. I wanted information for just one telephone number and got screwed. The number I searched came up with 'info available' in every field, but as soon as I paid for the report there wasn't one single field that didn't say 'information not available'. I complained, and was told by Ethan H. In customer support told that their disclaimer absolves them from any responsibility to provide the information requested, even if the site says it is available. Don't believe all of the alleged endorsements on that site, because it SUCKS!
Dear Tom,
I apologize for any confusion caused and would be more than happy to clarify. Our site showed "See Full Results" because several of the result fields were populated. However, I'm sorry to hear that our service was unable to meet your expectations and provide a full report. Our listings typically can provide more information. Please contact us at customercare@spokeo.com so we may look into this and assist you further.
Sincerely,
Spokeo
Spokeo continued deducting from my bank account after I canceled the service. They only refunded $9.98, although $25 was deducted. From the reviews, it seems this happens alot.
On a positive note, customer service was very polite and replied to all my inquiries in a timely manner.
Dear Crystal:
I received your complaint to the SiteJabber.com page for Spokeo, on April 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
It's such a crap, i paid 0.7 dollars for a 3days trial service or something, i am sure i didn't subscribe any other service, then after 2 months, it charges me 16 dollars secretly without even sending me an email, and the results you can get from them is totally useless, you can get everything they provide from google by yourself. And i found i am not the only one whose money got stolen by them, can't believe such crap from Stanford graduates. I wish i could give negative scores to them.
Dear Rex,
We want to make sure that your experience with Spokeo Customer Care is a positive one, and would like to thank you for addressing your concerns, and am happy to assist in resolving this issue.
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. Please feel free to contact a member of our customer care team by calling 888-906-0850, or email CustomerCare@spokeo.com
Sincerely,
Spokeo Customer Care
I paid the.$0.95 for a one time search on the 4th of Month. 8 days later I was checking my bank balance and low and behold there is a charge for $26.95 from Spokeo. I called and was told that they would cancel the recurring monthly charge.
Yes that helps me in the future but they will not refund my money now. I will be contacting my bank to see if they can help.
I told the service representative that it should be in writing where I paid the ninety-five cants that they have a monthly charge once you put in your credit card.
I never would have looked up the phone number.
Dear Cheryl:
I received your complaint to the Sitejabber.com page for Spokeo, on August 13,2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I just signed up for the free trial I thought and was charged 29.95 out of no where for a subscription I didn't want. I was refunded 11.98 because I was told full refunds are basically non-refundable.
Dear Requester:
I am truly sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo on January 17,2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Before paying the $15.00 fee to review the results of an inquiry of the owner of an email address, Spokeo mislead me to believe that there was pertinent information, matches and "hits." After paying, zero results were found. False advertising! This company should be sued.
Dear Peter:
I received your complaint to the Sitejabber.com page for Spokeo, on July 9,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Perhaps in my last review on Spokeo I didnt make it clear: Do not even sign up for a 99 cent search because once they have your financial information you are sucked in to never-ending charges without notification and hoops to jump through to get out. A Spokeo representative will try to defend or explain away such deceit but he cant explain away all the 1-star reviews calling Spokeo a SCAM! If so many people have had such a negative experience with Spokeo, including me, the problem is not with the reviewers, but with Spokeo itself.
The site is deceptive in their practices, period. Believe the negative reviews and dont fall for their hidden traps. It is a premier online scam!
Dear Colleen,
I understand your concern, and would like to provide the following explanation. All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which must be agreed to before the purchase can be processed. In addition, this information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.
We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo. Thank you.
Sincerely,
Spokeo Customer Care
Do not give Spokeo any financial information! Nothing is free and they ultimately charge you monthly payments without notification of any sort once they get your credit card number. No notification of renewal nothing except a monthly charge that is pretty well impossible to cancel.
Be aware: They write their own positive reviews, so heed the 1-star reviews that dominate their review page. Dont get caught up in their web of deceit like I did.
Signed up for the $24.95 plan but was charged over $50. I haven't even been a member for a full month. The site itself is cool (although some stuff is inaccurate and the social media profiles are a shot in the dark) but the way they run their business is not ethical.
Dear Megan,
I understand your concern and want to make sure you are helped with this matter. It is possible you may have upgraded your service. So we can help you, please call Customer Care at 888-906-0850 at your earliest convenience. We are available 24/7 to assist you.
Sincerely,
Spokeo
Overview
Spokeo has a rating of 2.2 stars from 1,385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spokeo most frequently mention phone number, credit card and customer service. Spokeo ranks 134th among People Search sites.
- Visit Website
- Pasadena, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bob,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care Agent was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care