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Past customer
Paid $0.95 to lookup a person. A week later, CCwas charged $29.85 for an auto monthly subscription I do not want. Cancelled through PayPal and through Spokeo website. After multiple emails, they have not refunded. Misleading, will never use them again and do not recommend to others. Beware!
Tip for consumers:
Cost was misleading, unclear.
Trying to cancel... being charged $60 per year! Hate this card company now. How can i stop all the charging of my credit card? Be warned.
Box didnt have return address or packing slip. Sticker put on by seller box was damaged and open with items missing. Obvious fraud. Will contact credit card co and will not purchase again.
Purchased an item, it was never shipped, passed the deadline to file a dispute by one day, spent an hour trying to figure all this out. Will avoid etsy from now on. Ebay and Amazon don't rip you off. Can't even leave a review about the seller ripping me off.
Cynthia W.'s review of Etsy earned a Fraud Buster vote
Cynthia W.'s review of Etsy earned 6 Very Helpful votes
Cynthia W.'s review of Hamilton Book earned 13 Very Helpful votes
Cynthia W.'s review of Spokeo earned 4 Very Helpful votes
Cynthia W.'s review of American Greetings earned 7 Very Helpful votes
Cynthia hasn’t received any thanks yous.
Cynthia doesn’t have any fans yet.
Cynthia isn’t following anybody yet.
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Dear Cynthia:
I received your complaint to the Sitejabber.com page for Spokeo, on October 2,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry to hear this. Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care