Spirit

I recently got stranded at MCO Orlando Airport with a connecting flight getting cancled. Cheap filght might be a good thing for some and if all goes well Great. But when something goes wrong dont look to spirt to be able to really do anything. I understand that some things like Dense fog at the final destination is not really in their control but they don't really offer anything to help you get there. They auto rebooked me for a flight 3 days later but what the *** am I supposed to do with that. I had to rebook the next day flight on another airline. I tired to do many options like getting a rental car and drive the rest but MCO did not have any one way rentals avalible I also asked to fly to another Airport closer to my destination so it would be a shorter drive but nothing was coming of it. They don't offer to cover a hotel for the night either you are just on your own left stranded.

I wish there was a way to give negative scores. Last mos I had a Spirit flight back home which is Orlando the turbulence was terrible and actually promised God if I got home safely would stop doing some things.We got there early which was great and started to get ready to land but suddenly felt a pull up movement and the pilot announces he misses the runway!Today I am still at the airport since I left my old job I only make 13 an hour so i booked the flight and hotel together and am making payments. The flight was supposed to board at 9pm it is now 11:13 was here early 3 hours in fact. At 8:47pm received a message that said the flight was delayed an hour a few mins later one that said it would 30 more mins. So at around and 930 the customer service agent announced that the flight had no crew and was on their way and would be shortly,well guess what there still isn't a crew called Priceline and they said they cannot do anything for me so now I have no idea when I will get there and have to pay 43.90 for the next 11 mos

Book a flights ahead of time, paid extra for nonstop direct flights with specific time and it got changed to a overlay 5 hours wait with 1stop, so unprofessional and unconsidered

Personal item was charged even though it was the dimensions of 18x14x8. The charged me 84 dollars for a small bag that I measure with a ruler before I brought it to the airport. Their boxes are shaped smaller so your bag wont fit in there on purpose, so that way they can charge you for a bag that should fit, which is absolute fraud. Poor disability aid as well. They saw I had a cane but didnt bother to help me put my bag in the overhead bin even though I could have fitted it in my seat. Was also completely ignored on the flight. Boarded last even though I have mobility issues. Didnt ask if I needed or wanted anything during the flight and was just completely ignored. Will NEVER fly with spirit again. Ruined my trip completely. I'm sure they will charge me for my correctly sized personal item once again. Always bring the smallest bag you have because if you have a small purse they will charge your bag. No one should have to cry on their flight they should be excited to go somewhere and get the help they deserve. You wont get that at this airline. Delta and American Airlines are so much better dont waste your time being miserable spending high and hidden fees for bs you shouldnt of been charged for in the first place. Oh the best part is you'll get absolutley no refund for anything. They only care about stealing money from you especially when you're vulnerable, like myself. STAY AWAY! WILL BE REPORTING TO THE FAA!

Do not use this airline! They'll rip you off anyway they can.

Spirit put through payment for another year. I was not contacted. It was automatic. I contacted PayPal and was told the payment went through. No kidding? I attempted to contact Spirit at least 5 times on 5 different days. I was put on hold, disconnected, sent to another country with people who's accent was so thick I literally couldn't understand them. I sent an email and received no confirmation. Round and round.

I finally - finally found how to cancel the card. I canceled the card. I did not get a confirmation it was canceled. AND I could still login. Another hour on the phone till I spoke to someone.

I was told the reason I could still login was because I was a former member and they would honor former members. WHAT ARE YOU TALKING ABOUT? Why would I want to work with you ever?

I am told I am canceled and still have not received a confirmation. I also did not get the yearly membership fee returned.

Complete rip-off.

Out of BWI and FLL I experience long lines, Spirit staff screaming at customer and the staff was just walking back and forth behind the counter not attending the passages. This is a horrible airline. Cheap price cheap service.

If you think this is a cheap flight, think again. They will not allow any carry on luggage but ONE BAG 18x14x4. Anything else you have to pay additional $69! It's not worth it. The flight is extremely uncomfortable. They outsourced all of their customer care, so you will be transferred around all over the world from Kenya, Africa, Philiphines, who I could barely understand. NO THANK YOU. Specially if you are flying with 2 different airlines, make sure you check their luggage policies. AK airlines let me carry 1 carry on and my purse, but I couldn't bring it back, so I couldn't take my carry on back period. DONT FLY WITH SPIRIT.

Lucky there is no - stars so i have to give them 1 Star. I made the biggest mistake in my life flying with Spirit from LAX to Detroit round trip. Due to a delay at my car rental i did not get to the check in 60 min prior to takeoff but 45 min. When i came down to check in my bags for which i paid $$$ i was told its 45 min prior and they wont accept my bags even so they guy in front of me was good. First off if its cut off time maybe you want to have more then 1 counter open. When i asked for her supervisor she tells me she is it. Which would be hard to belive but based how this airline operates would surprise me. Give then 12.50 an hr and a Title to make them feel good and screw your customers. All that said, i asked what i can do. I was told nothing, and that there is only one flight per day to LAX. So i asked if i could check in my bags now and get without them on plan and have them take tomorrows flight. You can guess the answer. At the and i had 3 others in my party take the flight without bags and i checked into the Hyatt at the international terminal for a day so i could check the bag's in person. Took me another 2 hrs on phone to explain that i will not pay for bags again as i already did. Over all this direct flight was a flight from hell and one really needs high spirits to fly with that crappy outfit. Do your self a favor and shop around for alternatives, because the few $$ you save or the time you think you save will be lost at the end

If you've ever had the unfortunate experience of flying Spirit Airlines then you'll know exactly what I'm talking about. Let me start by saying you'll be charged a hefty $35 hidden baggage fee as soon as you book your flight. Wait... it gets worse. They are notorious for misplacing, losing, damaging your $35 checked bag. I once flew from Tampa to KC with layover in Detroit. I get to KC and see that my bag is not on belt. Fill out lost form provided by Spirit, get home and try and call the 1-800 to check status of claim. 1) Voice prompted call stating their hours are from 9-5:30 EST but no one ever answers. 2) call local Spirit baggage claim number on top of form, phone just rings until it cuts off 3) call Spirit customer service line, after several Voice prompts someone will finally pick up and they'll direct you right back to 1-800 on claim form. This is service you pay $35 per bag. Failure to pay online will cost you $50 at the gate. Finally after several attempts someone from Detroit calls me and says your bag will be expedited to you. I guess Spirit's expedition means when we get around to it. Other problem is they usually only offer 1 flight per day anywhere outside of connecting city. So if your bag is lost night before be ready to wait until the following night before even thinking about changing clothes. The old saying " you get what you pay for" doesn't apply to Spirit. " You get none of which you pay for".

We had no choice but to book a flight on spirit airline from Florida. When we got to the airport qe were informed that our plane was canceled. I had checked the fight before we went to the airport and there was nothing stating that thw flight was canceled. We had given up the hotel room we were staying in and also our rental car. When asked if the airline was going to help us get a room, we were told no it was up to us to find a room. Of course there we no hotels with rooms available. We tied to for 2 hours to get a room and finally we found one and it was 200.00 for us to get for not even 24 hr stay. When we got up the next morning to take our flight we were informed that it was delayed for 2 hours. Do again we Wait. Finally we get on the flight and fly back to Chicago to only be delayed again. Spirt airlines lost everyone luggage. The had no idea where our luggage was or if and when we would get them. We waited for 2 and an half hours at the luggage claim before we got out luggage. So I say from now on I don't care how much money I have to pay for another airline I'm going to do it. THAT WAS MY FIRST AND LAST TIME ON SPIRT. WILL NEVER FLY THEM AGAI

Booked my next flight with Frontier Airlines! You should too. Spirit is awful!
Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up "timed out". Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. Vendors close early at Detroit Airport. For those of us that could not rebook a flight, no food vouchers were offered, no hotel vouchers offered and if you wanted to rebook a flight, only Sprit was offered (no other Airlines) forcing Spirt customers additional days of delays. When it came time fly out the following morning, a pilot was late causing a flight attendant to time out. In 9+ hours, Spirit couldn't get their stuff together even leave close to on time the next morning. Tried to resolve with customer service. No response from Spirit's CEO, and Spirit's customer service agent was useless. Do not fly this airline! They do not deserve you! During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee. I advised them to donate my credit to charity. I will not fly Spirit again. I advise you to reconsider Spirit in favour of an Airline that will treat you with respect. What a disgusting experience both with the flight and the very poor customer service.

My 16 yr old daughters flight number 863 was cancelled 1/7/17 from Latrobe, PA to Orlando, FL due to the shooting in Ft Lauderdale, FL. Spirit said they could not get her another flight until 1/11/17. I never received any type of email, phone call or text from Spirit about the flight change. The day before her flight I was unable to CHECK IN online. Nothing on the website telling my why I can't check in or what was going at all. When my daughter gets to the airport for her flight, they tell her it was cancelled because she didn't show up 2 hours prior to check in. EVEN THOUGH I never got an email saying she needed to do this. They left a 16 yr old stranded in the airport with no money and no flight. When I call to rescedule, SPIRIT rep Jerald would not work with me in any way at all and required me to purchase a new flight at full cost. Spirit was negligent in handled the rescheduled flight and informing me of what need to be done. They made a verbal change with a minor instead of confirming things with her legal guardian. Spirit could have at least agreed to split the cost of the new flight, however they refused. The new flight was $224 for one way, however my original round trip ticket was only $126.
Spirit needs to admit fault here and reimburse me at least partially for the second flight I had to purchase.

We should start a petition against these guys because they are just about criminal and they are acting like they're not...

Spirit Airlines... Worst. Experience. Ever.
Flight #1 - canceled, we automatically rebooked you for a 6 hour layover... congratulations.
Me: FML ‍ "why did I book with these guys...".
Flight #2 - oh your travel credits don't work... sorry.
Me "can you please apply them?"

Them: "no, sorry company policy"

Me: "I have literally $269 of flight vouchers that I can't use because your system didn't register them... you're the only flight for the next 2 days under $1,000 and all the rental cars are sold out, the buses are just as expensive... "

Them: "sorry... company policy"...

Me: "you mean charging for the ticket, then charging for the bag you bring on, the charging for the bag you check, mis-marketing the price and upselling for insurance, picking your seats, and slinging credit cards at customers to "make it affordable" for all the crap that you upsell? Oh and also not honoring the travel credits you issued us?"

Company should be called "suck your spirit"...

It's fine to charge for some upgrades but damn I'm surprised you're not charging for F*ing air...

Never flying spirit airlines ever again. #sucks #blows #worstexperienceever

Spirit airlines is where people go who lack common sense and the ability to do simple math, hence their business model of upsell after upsell after upsell.