website thubmnail of Spirit
How would you rate Spirit?
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New Jersey
1 review
4 helpful votes
Follow Charles W.
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THE WORSE AIRLINE I HAVE EVER FLOWN ON!. HIGHWAY ROBBERY ON THE PRICES ON LUGGAGE FEES! I HOPE NOBODY EVER FLIES THIS AIRLINE AGAIN!... I HOPE AND PRAY THAT THEY GO OUT OF BUSINESS THIS YEAR!

Date of experience: January 2, 2014
Oklahoma
2 reviews
2 helpful votes
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Not good
May 2, 2018

Worst experience i ever had they are not at all. I just cancelled my flight i didnt expect anything upon that they have charged $150

Date of experience: May 2, 2018
Pennsylvania
2 reviews
1 helpful vote
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Horrible
November 25, 2017

They canceled my flight an never gave me my money back Im very upset because I spent 300 on a ticket I couldnt use

Date of experience: November 25, 2017
California
2 reviews
0 helpful votes
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Left stranded and unsafe COVID flight conditions
January 12, 2021

Spirit Airlines IS NOT practicing COVID safe distancing by passenger spacing between Window and Aisle seats. I just flew 5 legs with Spirit and every flight the middle seats were filled, and not with people from the same party. I felt so vulnerable to COVID in their planes. Two flights announced completely filled flights. Plus one of my flights was cancelled and I was put on a flight 36 hours later. My connecting flight in LAS scheduled for Monday 10:20pm was cancelled and replaced by a flight Wednesday 11:00am. Spirit would not provide a Hotel or Taxi even when they failed to have an aircraft for my flight. This is the first time I was stranded overnight and the responsible airline would not provide any compensation, hotel or taxi. My replacement flight was scheduled to arrive in BWI at 11:00pm Wednesday, when my return flight was scheduled for 7:00am Thursday, eight hours later. Not even enough time for me to leave the airport. I had over $500 additional out of pocket costs because of Spirit's issue. I had to pay 2 nights stay at a Las Vegas hotel because my connecting flight was cancelled and my layover now became 36 hours. Because I did not arrive into BWI at my scheduled time and date, I incurred a rental car and hotel penalty for a No Show. Spirit declined to help with any of my incurred costs. My trip cost was more than double as a result of Spirit cancelling my connecting flight. I also had to rebook Last-Minute hotel and rental car reservations at peak prices when I finally arrived at my final destination. NEVER FLY SPIRIT.

Date of experience: January 12, 2021
Florida
1 review
0 helpful votes
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2023 Spirit se retrasa en PR a Orlando un periodo de 3 horas, el viaje fue incomodo, no te dan ni agua,todo es vender y hacer dinero en esta poqueria de linea,luego del retraso perdi mi avion a Arizona tube que permanecer mas de 24 horas en el aropuerto de Orlando por culpa de ellos que piensa. Una un verdadera porqueria jamas vorvere a volar con ellos jamas.

Date of experience: August 31, 2023
Illinois
2 reviews
0 helpful votes
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Website
April 24, 2016

Well i think that the site is pretty easy to use. And I do like the fact that its a bright color...

Date of experience: April 24, 2016

Overview

Spirit has a rating of 1.7 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spirit most frequently mention and customer service. Spirit ranks 189th among Plane Tickets sites.

service
17
value
18
shipping
4
returns
7
quality
16
+8