Spectrum

I've had them since 2020 (about 4 years) at my house and service has been unreliable. In 2021, they gave me new equipment, which helped but there are regular outages, nearly every other month. I get text messages about the outages and they last a few hours usually. So I have a record and I know they must be able to see the outages. Also, they kept raising the prices and competitors are much cheaper. I finally got a competitor service and called to disconnect. The guy talked me into a deal and said he would send someone out to investigate the outages. The scheduling lady told me she didn't know what the tech would do. Tech came out and he was just a tech to look at the home internet. I told him that it made no sense for him to be there because I don't have a problem when there isn't an outage. The problem is with their network and they need to figure out why there's so many outages. I let him do his job and waste my time and he just confirmed what I said in the first place (that the internet is fine in my home). THEN he said it's a different department that handles the network down the street AND he can't escalate the issue because he can't find a problem. What?! The only reason to escalate a ticket is if you can't resolve it at the basic level, so it makes no sense that he can't escalate it. Then I called back to disconnect, got another nice lady who said she would escalate the issue to the field service manager. Unfortunately, I missed his call and he scheduled ANOTHER technician to come out to my house! So they want to waste MORE of my time to tell me the same thing that I've been saying from the beginning and still do nothing because that guy won't be able to escalate the issue either! So I spent another 40 minutes talking to service, explaining why their process is broken and they shouldn't be wasting my time with their problems. I'm doing them a favor by telling them that their network has frequent outages. Don't waste my time sending home technicians to my house when the problem is not in my house! Finally had a "lead" send another note to the field tech manager to see if they will send maintenance out. I don't want to waste any more of my time on this. Just fix your network and tell me when it's done! Severely frustrating and literally wasting dozens of hours of my time because they can't get their act together.

Where do I start... a year and a half ago I chose Spectrum for Internet, Phone and TV. They sent out their installer, who promptly wrapped coax all around the front door to my house. It was a major joke. I complained and they sent out another installer, with supervisors, to take it all down and install it the right way. To date, they have done nothing about the damage to my house. I was supposed to get 60MB Internet, I got 30. I am now supposed to get 100MB Internet, I get 60MB... but pay for 100MB. Tech support does not know what they are doing... a few days ago I had trouble with MLB Network, a channel that I pay premium for. They sent out a tech last night. He tried one new box, then another and finally got the second box to work. MLB Network was now OK... for about 15 minutes. The box rebooted itself. TV was fine, for about 5 minutes. The box kept rebooting itself over and over. I called into tech support again. This time they told me they would have dispatch call me within a hour, which they did not, then told me they would send the tech back who never showed. During this time, the box the tech installed made loud popping noises, smoke was coming out of it until I unplugged it. That could have been a fire if I wasn't here. Finally, I went to the Spectrum store to pick up a new box. I get the new box home and low and behold now they tell me there is a outage in my area and I cannot activate the box. This outage is going on 6 hours now. I've had all of Spectrum, their lies, their garbage equipment, their promises of one thing that turns into another, their techs who are brain dead, and their installers who screw coax down around my front door. They said Time Warner was bad... Spectrum is totally HORRIBLE!

Sometimes I come and look after my grandparents. By spending days with them. Just coming over to check in with them. And spend time with them. I asked if they got a refund for not getting their favorite channels (tennis and ESPN) at the moment and they said no. So I said I would call-in as I didn't want them getting taken advantage of. I called in and the entire time a person was unhelpful. They said I needed my grandma present and that I had already admitted that I was their granddaughter speaking on their behalf that I could not answer any security question (which I know) or get help. So I said how I'd call again with them present. Hours later I went over to their house. Told them that we all had to be there when I called. I called again did the same spiel and then they again wanted to speak to my grandma. Asked all these questions (all of which I knew the answer too) but would never repeat the question. My grandparents are hard of hearing. Very deaf in both ears. They were hearing-aids and when I'd repeat the question the man would keep interrupting me telling me that it didn't involve me. That he only wanted to speak to the account holders. I tried explaining that he needs to speak louder than. As they can not understand what he is saying. But he refused to believe me. After finally getting enough information from them. He said since their account was given a discount overall because it's a forced provider through their hoa that he could not help and hung up. They get some money off but not a crazy massive discount. Still more than it should be given it's 2023 and I have every streaming service. Which I've tried multiple times to help my grandparents use but every time they forget and misplace their instructions. I just wish the representative I was talking with was more understanding. Very disrespectful. And overall this company is taking advantage of way too many people at the moment. Sure my grandparents don't need Disney networks (but I do watch on occasion when I come over) but tennis has and always will be their life. So missing the us open has been terrible for my grandfather. And football we are all massive football fans so not being able to watch our teams has not been okay. I and I'm sure many can agree fix the issue pay the cost. Us and our families being taken advantage of are not okay.

Spectrum App very very too Slow
Spectrum App very very too Slow
Spectrum App very very too Slow
Spectrum App very very too Slow

The customer service is becoming outrageous. And this was before COVID so let's not go there. Call today with very simple questions every single person transferred me to someone else. Out of the five different people I spoke to from 9:15 a.m. this morning till 1:00 this afternoon, only one individual was professional and accommodating. Also, I was trying to apply for a disability accommodation. I was provided a link but no assistance at all. I ask if they could help and they basically state that they cannot be on the phone to assist. This is outrageous customer service as I'm already paying over $210 a month for their service times 15 years. You think one would be able to look at your account and see that you don't call or bother them and when you do call them they treat you like a POS. Having a disability this is not only outrageous but unacceptable. I only hope they catch the wrong person one day that decides to file a ADA or FCC compliance complain against them. I get it, they are a large company. However, they should train their employees to be polite friendly and if the customer is not polite and friendly then they disconnect the call. It works both ways. Not one time did anyone from spectrum tell me that they appreciated me being a customer for so many years. Even my mobile company tells me that when I call them about a billing situation. SHAME ON YOU SPECTRUM. I PRAY THAT YOU LEARN TO TREAT YOUR CUSTOMERS BETTER AND PLEASE KNOW THAT THERE IS SEVERAL COMPANIES OUT THERE THAT COMPETE WITH YOU THAT OFFER MUCH BETTER PRODUCT LINE AND CUSTOMER SERVICE. Lastly, you haven't changed your remotes and almost 15 years. This is 2023 and most companies now have voice control remotes with multiple apps such as Netflix, Hulu, etc, etc. I can't wait to say goodbye to SPECTRUM. I know I'm only one person in a million customers. However, if enough people get tired of their BS, they will finally get it when it hits them in the pocketbook! I'm seeing tons of activity on Facebook and other platforms talking about spectrum being too expensive and unaccommodating. I could not agree more. Again, shame on you spectrum!

* I was for 3 years a customer with spectrum/carter
* Every year my monthly invoiced increased.
* I called this year and asked why I have to pay NOW $212.16/month. Explanation: promotion is over. Thanks... there was no other offer, nothing.
* I took the equipment and dropped it off in a store. ( 04/14/2020)
* 04/20/2020 I paid $ 106.62, for 1/2 month
* I checked my Spectrum acc. And I saw still a Balance of $ 106.61.
* I called customer service, and nobody could really explain it to me, why?
* I send a letter to Spectrum Billing Department/Management
And here started the horror customer service.
* I left messages over and over again.
* They (Linda &Bill) called me always if I wasn't available, I told them when I was at work, and I couldn't answer the phone.
* They really gave me a runaround,
* We never made it. I was soooooooooooo upset... I wanted to get my Balance explained / solved.
* It really looked like, that this is a tactic, to make me pay, without any explanation.
* Then I received a letter from William. This letter is dated 05/21/20 and I received this 06/03/2020...
* I called the very next day... No response back from WILLIAM...
* The hole situation is soooo frustrating for me... Besides that I cant reach nobody, now the icing on all of it:
* Since 06/01/20 I received calls with no messages left... I found out its From SUNRISE CREDIT SERCICES INC.
* Never received a letter, or a message.
* I called one of those numbers back, and I heard $ 106.12 is in collection. This is sooooooo wrong and unbelievable... They made me pay, because I have a high credit score and when I have something in coll. It will hurt me... shame on you SPECTRUM

If you are lucky enough to have other options for ANY services this lousy outfit offers then go with the OTHERS! There's not enough room to list all the trouble I've had w/ spectrm! The charges kept going up up up! I called to cancel the tv since they kept cutting # of channels & charging more & more and more! When I called to cancel & FINALLY got a human to answer, the "representative " told me that he could drop the cost to what is offered new customers. You'd think the longtime customers would get a break ANYWAY - but NOOOO! STUPIDLY I agreed to that and he also told me the price would be "good" for a year & if I wanted to keep that price I would need to call & "renew" it. Should've known I was being LIED TO... AGAIN! The 1st bill after that conversation was NOT discounted- in fact it had increased by $40! But I thought maybe the lower bill would be on the NE XT month bill. Guess what-NOPE! I just now got off the phone after being on it an HOUR to cancel the tv. An HOUR! I asked the "representative " why I had been offered the discount 2 months before but never got it. I was put on "hold... for the umpteenth time while she supposedly asked a "supervisor"although I don't think there's anything "super" about ANY of them! She was told to tell me that none of that conversation about lowering my bill was in their poorly kept notes. I was also told that when the tv & internet service had been out for 2 days a month ago spectrum would credit my account for those 2 days. But, again they have "no record of it". They don't keep records of when there are outages? What kind of a Mickey mouse outfit IS THIS? I apologize! MICKEY MOUSE is the star of a REAL company- not a blood sucking piece of limp wires& morons like the ones who operate spectrum. Those commercials they have showing happy happy workers & happy happy customers are propaganda! Just read the REAL reviews from REAL customers- not the ones they pay people to give! Thank God for Roku tv & the "chips"!

One of the representatives were so rude to me that it made me cancel. Tired of the horrible customer service. Everything down from split lines that multiple times the lazy workers "didn't see an issue". The next internet service i got replaced it and found the split. I had somebody out 3 times\ with charter. Next thing is, they said i did not return the equipment when i did and that was why i was still being charged afer cancelation. Still got a bill, and it got sent to a debt agency. Contacted charter again. Next lady said it was for an unpaid bill. I paid every bill prior to cancelation and they still charged me for the month after i canceled. They are deceitful and you cant trust them. ANOTHERT THING... they made me upgrade a router myself, i couldn't do it. The representative wouldn't send anybody out to help me. Then threatened she would charge me for the help... when i'm already paying them A LOT for their services. Another thing that happened was that my internet went out 2 different days, i lost my job because of it. They refunded all my neighbors for the outages, but refused to do the same for me, and said i still had to pay for the days of the outages. THEY'RE HORRIBLE DONT GET THEM EVERYTHIKNG ABOUT THEM IS BAD BAD BAD.

My $49.99 tv and $44.99 internet install was scheduled between 5 and 6p, tech shows up looks at the poles and tells me he can't do install I have to have a "drop" put in and he doesn't do that and needs to find someone who can do it or find the cable to do it.
Customer service calls me telling me I asked for a reschedule... WHAT! I told the csr that the tech didn't have the material to complete the job so he's rescheduling not me and I'd like to have my service installed tonight!
The tech calls me back stating he's waiting on someone to open warehouse well then 9pm rolled around and he's still waiting. That's when I called to reschedule because I didn't want to be waiting till midnight for an install.
I fought to get a next day install and then came nightmare #2. This tech came with attitude and an obvious chip and very short. I wish that I would have taken a picture of the rat nest of wires, sheetrock dust and ladder damage on the side of my house. At the end of the install he handed me the remote and shot out the door never explaining the how this service works.

Several days later I received my bill and find that I was charged for $14.99 for "voice" and $21.99 for "other charges"... OTHER CHARGES... WTF! After the csr bellyached about removing the VOICE charges I then find out that the OTHER CHARGES cannot be removed without removing TV... remove TV. That's what I wanted to start with so why mislead us and say that TV is $70 with your bull$#*! "OTHER CHARGES" instead of $49 as advertised?
This is the original #baitandswitch, #gotcha or #fu because to keep my service I have to eat the extra $21 surcharge that was never mentioned when I ordered my service.

Spectrum got me on price savings... couldn't resist the mobile offer so I cancelled Verizon and certainly did save on my mobile bills (although the Cable bill went up!). But here is the catch... getting to customer service is very slow and wastes so much time. I think their mobile services have been oversold and they can't seem to get it right. Cable service is better and there is a huge difference in the technical expertise and abilities between these two departments.

Activation on Apple devices is awful and very frustrating. Trying to pair an apple 5 watch to Spectrum took six weeks --- yes - 6 weeks for Spectrum to figure it out! They couldn't do it and finally the case went up the chain to the highest level and after weeks - and 6 hours on the phone, they got the watch paired. Then one day. Cellular service just dropped. The Apple 7 watch I had paired better BUT on reactivation after a repair on the watch has again become almost as frustrating as the Series 5 watch.

Activation to Apple devices: When I got the Apple 14 Pro at the Apple store it took 40 minutes and two 20 min wait calls for Spectrum to connect to an agent. Then it took time to get the phone connected. The total process took over an hour. The Apple store stayed open an extra 30 minutes for me to finish the activation. Apple doesn't have a Spectrum connection on their phones so you MUST call Spectrum mobile (They do represent other carriers but not Spectrum). The people at Spectrum are nice but something isn't good with the relationship between Apple and Spectrum.

Here are other problems... I can connect my cable account with a password but it doesn't work on phone for reactivating my Apple 7 watch. I have no idea what to do and so... once again, I called Spectrum. You would think at 1:35 am they would tell you their were closed but instead they say... wait 45 minutes and say an agent will be right with me. I have tried activation on the watch 3 times and it still isn't working... the passcode which works on the computer to get into Spectrum doesn't work for the watch.

Should our technology cause this must frustration?! I don't think so. What is Spectrum selling --- or have they oversold a mobile service that they can't deliver on yet.

Anyone else frustrated with Spectrum Mobile?

Today i called Spectrum to try to lower my monthly bill, as I have a bundle through them for myself and my mothers appt. When I first opened my account I was paying $198/mo and for my mother $135/mo. They after the first year increased my monthly to $246/mo bundle ( internet/Cable/Phone) and $199/mo for my mother (internet/Cable/Phone). For years, i have had the bundle reset, will this time apparently they couldnt do it, they could only adjust the bill for a lousey $20/mo and gave me ways to use ROKU and other means to stream without boxes to lower my bill even lower, but with out boxes I can DVR my favorite shows. They finally figured that was not a good option. So then I get transfered to retention specialist, who asked me the same questions as the first person, her name was Erica from austin, tx and she was worthless and was reading from a script and didnt deviate from what she was taught and made no attempt to solve any of my requests. MInd you I have been a customer for 20 years. I then get transfered to a supervisor of customer retention and her name was Temmeka from austin, tx who was also worthless and asked me for the third time the same questions as before. We are now one hour and twenty minutes into the call and nothing. I just wanted my bill adjusted down another $15 and they told me they could not and th same for my mothers account. So for a lousey $30, they did not rentain me. I unfortunately cancelled all my accounts and moved to AT&T Universe. To top it off the superviosr disconnected two my main boxes in my house. That was a tactic to make me more upset and she should be fired from her job because she did nothing to solve my requests, which were very reasonable. I now am back on a call with them to solve this. Erica and Temmeka have no business working in the customer service field because they have no focus or empathy to retain customers but to make money for a company that is obivously putting profit over their dedicated customers. LEAVE SPECTRUM!

If you have a fetish for getting lied to and robbed financially, Spectrum is the company for you!

If u like the same re runs over an over an over,then spectrum tv s for u, otherwise waste of money