Spectrum

I tried paying my bill via the automated phone system. After putting in my information, it tells me that they are experiencing technical difficulties (this is been the case multiple times), it sends me to a live person to pay but they warn me that it will be a FIVE dollar fee to pay someone "live" verses the automated system. First of all, I have heard of fees for "convenience" or whatever but $5 is ridiculous! Second, I explained the technical difficulties to the agent and that I didn't want to pay the $5 fee (shouldn't have to, their problems, not my mistake). He replied by saying that he saw on my account that they had already waived this fee before (due to the same problems in the past). He basically said that they might waive the fee once as a courtesy but that they would NEVER waive that fee because there are other ways to pay. I just wanted to pay my darn bill and they gave me a hassle to do so. This wasn't the first time we have been given a hard time doing so. If you are having a technical issue on your end, FIX it, but until then, WAIVE THE FEE because YOU are at fault for having a system that was down (again, not the first time). The INTERNET service is fine, but they make it really hard to pay the bill, and of course hassle you if you are late. BAD CUSTOMER SERVICE!

This morning got up a my internet service was turned off I am not working because of the Coronavirus taking unpaid time off trying to be responsible like we've been asked to do so I don't have a whole lot of extra money laying around we're all trying to do what we can for a country in the make things better here Eye Spectrum does not care about that Spectrum cares about getting their money and saying screw you to everyone out there that's not able to work right now they would rather us sit at home with no TV not knowing if things are getting better or what to do to keep yourself safe but they get their money so that's all that matters to them very poor decision on their part unacceptable I'm very disappointed I definitely hope they don't get a bailout cuz they
Sure don't deserve it and I hope people realize this and once they can get back to work find a company that cares about their customers unlike Spectrum, is this not the greedy fat cats that we've all been hating and despising and they're proving that they are nothing more than that oh, I really hope they feel the repercussions of their poor business practices

This is an absolutely horrible and shady company, STAY AWAY! The service is shaky at best, its kinda funny how they used to play all these commercials about how DirectTV was so unreliable but for some reason they are not playing those any longer. Could it be because their service SUCKS? I constantly have interruptions in service both for my TV and Internet, the internet slows down to well under 30mbs (supposed to be 100mbs min) and they pull other shady stuff. For example try to watch TV when you are not on their internet, you will only get the Basic channels, nothing worth watching really. The other channels are only available when you are at home. Then the app is a whole another story, if you do not have a keyboard on something like oh I dunno an XBox or Roku TV guess what? You CAN NOT USE THE APP AT ALL, they conveniently forgot to allow for entry of UPPERCASE letters, so there is no way to enter a valid username and password to login, without logging in you can not use the app... hmmm... Interesting huh? I wonder if it has anything to do with what I saw last time I had to go pay my bill, there were well over a dozen people returning the cable boxes, they are making the app unusable so you have to rent the boxes, ITS A SCAM! Please everyone its well past time we start to fight back against these companies, drop them and as much as it pains me to say this, go with AT&T at least they attempt to deliver on promises, Charter is here for one thing, your money and they don't care what they do to get it.

First off I asked for insurance and they didn't add it. Told them my cell phone can be a life or death situation, especially if it's defective, but all they could say was I apologize, over and over but don't give a $#*! if there equipment is defective nor do they care if their defective equipment could cost you your life. THEY DON'T GIVE A DAMN ABOUT WHETHER THEIR EQUIPMENT IS DEFECTIVE, DON'T GIVE A DAMN ABOUT THOSE WHOSE HEALTH COULD BE AT RISK DUE TO THEIR DEFECTIVE PHONES. ON TOP OF THAT THEY EXPECT YOU TO PAY FOR THEIR DEFECTIVE PHONE TO BE FIXED AT $100.00 AN HOUR. IF YOU USE SPECTRUM MOBILE PHONE, INTERNET (WHICH IS ALSO SPOTTY IF IT WORKS, OUTAGES EVERY WEEK) HIGH SPEED UNTIL YOU GET TO 20 GIGS THEN SLOWEST SPEED THEY HAVE. IF YOU GO WITH SPECTRUM EXPECT LIES TO BRING YOU IN, UNEXPECTED CHARGES WITH EVERY BILL. LOW RATES UNTIL YOU INTRODUCTION PERIOD, THEN PAY $300.00 OR MORE AND IT WILL KEEP CLIMBING AND CLIMBING. OH AND THE GOOD REVIEWS YOU READ ARE ALL PAYED REVIEWS, IT'S THE BAD REVIEWS YOU NEED TO PAY ATTENTION TO, AND THERE ARE WAY MORE BAD REVIEWS THEN THERE ARE GOOD. DO YOURSELF A FAVOR AND AVOID LIES AND RIDICULOUS PRICES. OH $29.99 IS A LIE TOO, BECAUSE YOU HAVE TO BUY ONE OF THEIR PHONES AND INSURANCE. TAKE MY ADVICE (ESPECIALLY IF YOU HAVE AN ILLNESS THAT A DEFECTIVE PHONE COULD PUT YOUR HEALTH AT RISK) AVOID THESE LYING MONEY GRUBBERS THAT WORK FOR ANOTHER SCUMBAG CORPORATION WHERE PROFITS ARE MORE IMPORTANT THEN CUSTOMER SATISFACTION OR SAFETY...

FOR THE 2nd TIME [2nd appt with Spectrum] No one has shown up or called... and the person on the phone was very confused and acted odd when I told her I had an appt verified twice today... that I HAD TO CONFIRM... and here it is.

My Appointments
Today's Appointments
Date Friday, July 13
Time 5:00 PM-6:00 PM
Type Service Appointment
Work Order # *******

My appointment was for 5-6pm... and it was around 7pm when I called. He is supposed to be coming to fix a problem that the original technician who installed my equipment left... a loose cover plate, with no screws attached. I didn't see it until the installer left. I tried to fix it myself to avoid another hassle with Spectrum. You see, the original installer was nearly an hour late, too! And he finally showed up after I made a call and a message was sent out to him.

Tonite was no different... after the gal I was speaking to figured out the problem... she hemmed and hawed... and ummm... ummm... let me see... kind of stuff and then finally said she had sent out a message to the technician... and hopefully he would be calling soon. So far... it's been about 10 minutes... and no call.

If there was another company that did installation in my apartment building, I'd go with them in a heartbeat!

Your company is the worst. HOUR WINDOWS. That's just HOT AIR. It's meaningless to say and rave about your 1hour windows when they aren't kept.

Since having Spectrum install my wifi and TV I've had 3 different boxes installed in less than 3 months. I've called them continuously with problems: can't fast forward, can't rewind, can't pause, can't change channel.
Changes to unwanted channel. Missing recorded programs, automatically rewinds to previous program and channels, can't bring up TV guide. EVERY DAY. Every time I'm on Skype my wifi connection goes down.
They've sent out techs just about every week that I've called them, however you have to listen to a very annoying recorded message every time you call. The most stupid thing about their recorded message is that they ALWAYS say "we are experiencing an unusually high volume of calls.". If you hear this message EVERY time you call how can it be an unusually high volume of calls. None of these techs have been able to solve the problems and I continue to experience them EVERY DAY.
They keep saying it's a software problem. Well it hasn't been fixed so when are they going to fire their software engineers and managers as they haven't been able to fix the problems and I really don't think they should be in business. I'm now convinced there is an alien that runs Spectrum. I work for a multinational cooperation that employs 50.000+ employees and I know the contact details of my Chairman, CEO, CFO, etc.
I asked for these details from Spectrum and they didn't know any details further than their supervisor, how embarrassing, but I guess when you NEED a job you just don't care. Before taking legal action for misrepresentation I'll probably just go back to ATT.
However, I do enjoy shouting down the phone to *** them off, as much as they *** me off. What goes around, comes around.

I have lived all over the US and spectrum is by far the worst ISP I have ever had. Hands down. They just suck

Man fix yall service no internet for half the day for no reason is pretty sorry. Definitely gonna switch

This involves a Spectrum account that was in the name of a man who was married to my 93 year old Mother. He passed away in December 2019. After seeing a bill of his from Spectrum at my Mother's the first of this year I realized her phone and internet service was also tied to Spectrum so I called them in an effort to see what had to be done to drop his cable service and keep the internet and phone service for my Mother - she is very hard of hearing and needs the internet service to be able to use her CapTel phone so she can read the call conversation. I advised Spectrum of his death and the need to discontinue his cable TV service - even offered to ensure the equipment was returned, which I did. The agent helped me ensure my Mother would have phone and internet and set the account up in my name and advised of the new reduced amount. There was never any conversation about any continued cable TV billings so I was very surprised to receive a $244.86 bill in my name. I recontacted Spectrum and advised the above and was told that by assuming his account I assumed his billing which was for the service period 12-24 to 1-22. I cancelled the TV service the first week of Jan. I advised I was never told I was assuming his service or given the option of establishing new service nor was I told I would be responsible for his bill after his death. I asked for an adjustment and was not only turned down but advised the account is delinquent and without paying that outstanding balance her other services could be turned off. I also received a delinquent notice and have not even had an account in my name with them for 3 weeks and it even has a late charge on it! Spectrum is threatening to shut off service for a 93 year old hard of hearing woman who recently lost her husband who lives by herself and her only means of communicating with anyone if I don't pay the bill of a deceased person I am not even related to and never agreed to assume. I think their actions go beyond poor customer service and their sales associates should not be allowed to operate in such a deceptive manner.

Do not work for this place! It's a Petri Dish, and the reason there will be a huge virus outbreak in Clark County WA. They say they care, but they really don't. It's all smoke and mirrors. The reason the Call Center isn't in the area that Spectrum services, is because no one would work for them, and angry customers would be at the office door. They know not to "#sh-*t$" where they sleep. They will hire ANYONE!... oh, but you're special :) Every call is about how horrible the products and services are. Every call is an angry customer that Spectrum allows to use racial and sexiest slurs against it's Billing Agents. As long as the customer pays, that's all that matters to them. Of course, they try to convince you of otherwise. Spectrum gouges, and prays on seniors and the poor, by making pricing and billing as confusing as possible. Not to mention slowly increasing the bill or adding products, like a land-line, that the customer never ordered. They offer a IVR system, by which the customer is supposed to be able to make payments for free. However, it never works, and the customer is instantly transferred to an agent, where the payment can be made for a $5.00 fee. I was paid $15/hr, but Spectrum made twice that, an hour, on payment fees. This place is Garbage! They terminated me because I refused to work in their petri dish. I was told they constantly wipe down common surfaces. However, the virus is spread by aerosol, and in a Call Center, aerosol is constantly being created. They roll out the red carpet when you interview, but at the end of that red carpet, is a big kick in the REAR END. Stay clear! I'm putting together a group to picket this place. You must have a hazmat suit, goggles, and a v1 face mask. I'll provide the signs. Lets get this crap out of our community. I'll be in front at every hiring event. I have to give them a star, in order to post this. SMFH

Been a customer of Sprectrum for over 17 years. Not sure what is up with today's Sprectrum but the past 4 months have been a nightmare and as a customer who works from home I almost lost my job over the poor service we received. Every call was riddled with references that I didn't know what I was talking about and they don't see a problem in our area. We were told tickets were being created and then later when we called to check after the time had elapsed for their promised response times low and behold, they had no record of the ticket and they would open a new ticket and start the clock over. They would send a field technician out and then report that it wasn't from the post to the house and that it would have to be turned over to maintenance. When you would call to check we were told sorry but cannot see maintenance tickets. When asked to talk to someone in maintenance we were told that they don't have phones, I find it odd that as a mobile phone provider they have employees in maintenance and maintenance supervisors without phones. Maybe they do have phones, but their service works about as good as my internet service. Lol. Just be warned that if you have a problem everyone will be very quick to say "I'm sorry" but that doesn't mean they are sorry enough to get you taken care of.

When we went to cancel even though there billing statements say "Your first bill covers your first day of service through your first full
Billing cycle." They say this isn't prorating. Sprectrum has their own interpretation of what words mean.

Just be warned if you have any other choices for internet take it and whatever you do don't bundle you phone with their other services as you will need you phone to call them a LOT.

Good luck finding another internet provider.

Charter is the worst internet service I've had by a long shot. The only reason I'm with them is because there's literally no other option in my area. I cannot wait until Fios or something similar is an option because that's when this joke of a company can kiss the majority of their customers here goodbye. Everyone I know here hates them.
Their customer service is reprehensible. They will outright lie to you just to get you off the phone. If you have to make any change to your account they will give you no warning about any new charges that may incur or any channels you could lose as a result. I lost literally all of my premium channels because the agent I was speaking with never told me that by switching my service from one of my service addresses to another (both addresses on my account) that I would lose all of my premium channels with no option to get them back unless I wanted to pay twice what I was currently paying. And even then, that wouldn't cover them all. I was beyond pissed. I was offered a single $10 credit to make up for it and that was after a few calls in about it.
Then they lie to me and tell me that I can get HBO thru the app just for having internet service with them. Not only is that not true, its so far from the truth its laughable. All I have at the moment is internet with them. I cancelled the Spectrum App after that previous massive blunder. So I would have had to add regular TV service PLUS their premium silver package or some crap to be able to get HBO thru the app.
Their internet speeds are nowhere near advertised. Anyone that thinks they're getting the 100 mbps rate that Charter is touting at the moment should run a speed test and see where they're really at. I'd be surprised if you're even half that.

Since I've lived in this area spectrum is the only option for cable and it is the only time in my life of having cable for 50 years as a child and now as an adult that I've ever had as many outages despite the weather or any other cause from any other cable company in any state I've lived in. It appears that they're somehow linked to the power company rather than having individual and robust lines. Plus when the power comes out we've still been out of Internet service for over a day and a half. This is not aberrant. It is frequent. The most frustrating thing about it is they do not communicate at all regarding restoration.

They're extremely extremely expensive for their services and they have poor customer service they don't allow the people to have the means or the equipment to address problems in an effective way. Clearly they must have huge profit margins cuz they don't reinvest it in their infrastructure and these regional monopolies such as spectrum and DTE should never have the power to be the only one in town because they all they do is squander their profits for big salaries reimbursement of stock options to CEOs and crap like that rather than servicing their customers and ignoring them paying their workers low and low not giving them the infrastructure and support necessary to get adequate customer service order addressed problems with their equipment because they don't have the robust systems in place how is it possible with them below ground infrastructure that we have so many outages and it has not been addressed and ice storm in Michigan is not an unusual thing between them and the utility companies is profit motive is stupid there's nothing wrong with profits but spend some money in your infrastructure so you don't screw your clients all the time you suck

If you are in a situation where Spectrum isn't including the major networks and local channels in your package, I recommend getting a digital over-the-air converter box and antenna. When tv went digital I didn't have cable and had to buy a box and antenna since I missed the free giveaway. After some research, I decided to get a Roku box to stream the cable channels I like through Sling, and use my digital tv adapter (Luckily I had kept it!) for over the air channels like network and local. And, doing that also gives me channels that aren't available on cable like Comet and Escape. I If I want other optional channels that aren't included in either place such as HBO, The Disney Channel or Pandora music, I would pay a small monthly fee to get them. Spectrum does offer a streaming channel on Roku but you still have to pay for their cable subsciption to use it. Typical! But with Roku and Sling there's no contact, no equipment rental, and a technician doesn't have to come to set it up. It's easy! One thing though: you have to have Wi-Fi since the service is sent through the internet. That price would have to be included in the overall cost. So I paid a one -time $36 for the Roku box, my Sling subscription is $25 a month, I pay $5 a month for the optional addition of having CBS All Access, and my internet costs $15 a month (I signed up when it was still Time Warner and they had a promotion for basic service at that price and it was grandfathered into Spectrum) for a total of $45 month for live tv and some on demand content! The additional outlay for someone else might be more depending on what equipment they have to buy- but it's cheap; even cheaper if bought used. I hope people will re- think having Spectrum as their cable provider and go in this direction. It's easier, more choices are available, and far less expensive! So everyone... Please feel free to copy and send this review to others. I'm sure someone will appreciate the information!

I used to have ATT internet, but when I moved I was forced to go with Spectrum due to some legal issue that prevents ATT from being in my area to prevent a monopoly. Spectrum is a horrible company to deal with. I set up on autopay, so I haven't logged into my account in probably over a year. I do not remember my login, and when I request a password change, the verification code that they send never works. When I call and enter the phone number associated with the account, I am told that there are two accounts linked to my phone number (no), and when it asks for the street address of the account I am calling about, it says that my address doesn't match their records. So, I have no access to my account. They call and harass me regularly at work to offer me TV service, even though I tell them every time that I am not interested. I have no other options for internet in my area (how is this protecting consumers?), so I have to deal with their $#*!, or not have internet. I hate Spectrum with a passion. They are so concerned with sending weekly letters telling me that I qualify for their TV bundle, their phone bundle, and whatever else, but they can't even maintain a working website that allows people to retrieve a forgotten password. They sent me a letter that my service is being upgraded for free to "up to 200Mps". For a couple weeks it was jacked up to close to 200, then it promptly dropped lower than it was before, and now hovers somewhere about the 50 mark all the time. Also, the router has decided to start dropping devices at random, which it never did in the previous two years. I am guessing it has something to do with one of their router updates. My phone, my computer, my wife's laptop, daughters laptop, Ipads, Netflix all just randomly disconnect at any given time (individually, other devices stay connected). The only way to fix this is to unplug the router to restart it, disconnecting everyone.

Customer service is horrible ( I was on hold for over 30 minutes) Wi-Fi is incredibly slow and the cost is outrageous.

THE OVERALL RATING IS A SOLID ZERO STARS! BUT OF COURSE, YOU HAVE TO CHOOSE ONE TO CONTINUE... wouldn't have expected anything less from this FLAT ZERO-RATING COMPANY.
I spoke with Jason on 11/19/2021 to cancel my service. He informed me that I just paid for the month so he suggested I keep the service till the end of the billing cycle. I mentioned to him that we already set up a new service with another company and he said, keep both for now, you already paid for the month. My husband and I decided to call Spectrum back early on 12/4/2021 to cancel all services before the cycle end. I spoke with Paul and he informed me, that I would not have any payments due and that our balance was ZERO. I got another bill from Spectrum stating I owe them another $225.55. I called today, 12/22/2021 and spoke with Guy from the billing department and he proceeded to tell me that I was misinformed by both of the above-mentioned Spectrum employees and that I still owe another $225.55. I asked to speak with a manager immediately and was connected to Ernestine who was just as useless as Guy. This woman told me there was absolutely nothing she could do. I told her that she had two employees giving out misinformation to the Spectrum customers and she proceeded to say to me "There is nothing I can do about it, all I can say is, you owe $225.55." This company is BEYOND DISHONEST TO THEIR CUSTOMERS AND I HIGHLY RECOMEND NOT USING ANY OF THIER SERVICES EVER!
BETTER BUSINESS BUREAU!
BETTER BUSINESS BUREAU!
BANK ON IT!

Do not get spectrum get direct tv instead. Spectrum has recently raised their prices and has taken away alot of channels. Spectrum sucks

For years I had been paying Spectrum for 10mbps of fiber internet, pri, and the cost of construction to bring fiber internet into my office building (approx. $600 mo total) per our original contract. After that contract expired and the cost of construction was paid, I signed a new Spectrum contract in June 2017 that dropped the pri and continued to provide fiber internet (see attached). The June 2017 contract also increased my speed 25mbps and lowered the monthly payment to $399 mo. Unfortunately, our bank auto pay remained in place and we continued to pay the $600 rate to Spectrum on auto pilot. Once I discovered our over payment, I contacted Spectrum. After no actions on my issue I escalated and sent an email to Kathleen Mayo, Vice President of Customer Service.

I finally got a call and spoke to her executive DeWayne Rick. Mr. Rick told me that Spectrum, for reasons I do not know, apparently never "provided the new service" under the new contract, but yet they removed the pri service per the new contract. Other than that, Spectrum just left the old slower speed service in place at the same rate of $600 for 10mbps which included pri service that I was no longer receiving.
Notwithstanding the fact that the cost of construction was also paid in full at the conclusion of the prior contract. The fact that I signed a new contract with Spectrum apparently made no difference. Mr. Rick, firmly argued that in any event, I had 60 days to dispute the bill and since that time has passed to dispute, Spectrum is unwilling to take any action. I voiced my disagreement and asked about Spectrum simply doing the right thing and not exploiting the situation to keep the obvious over payment. His response was they will not do anything and gave a bold suggestion to file complaints with the FCC, Better Business bureau, and others, and told me to have a nice day.

Following the conversation, I emailed the above to Ms. Mayo and requested that she call me personally, hoping for an ethical and reasonable person. The following day, I got another call from Mr. Rick saying he already told me Spectrum's position, with Ms. Mayo's affirmation and their legal department. Thus, she will not be calling me. With another closing of have a nice day.