Spectrum

I called Spectrum because they raised the price on my one year agreement prior to the agreement period ending. The rep talked me into buying 2 Apple TV's saying it would save me a lot of money. She lied and said that they came with Hulu Live and Netfix free. I asked her about my box with the DVR. She said this came with cloud which held more space and would save me $12.99/month, lied and never told me it's $10/monthly. Never informed me that 2 boxes aren't necessary. You can have 1 box and watch on the APP on the other TV. I asked her what if I did not like it and she NEVER informed me that once you opened the box you are stuck paying it in full. How do you know if you like something without trying it?
I spoke to 3 different supervisors who all lied as well. I was told that you cannot return opened Apple products. I called Apple and they said you can return within 14 days but I can't return it to them since I did not buy it there, but Spectrum can! The 1st 2 supervisors said that they could not listen back to the call which was a lie. They also mentioned about me signing electronically which is a lie because I did not. The 3rd listened and twisted my words and said that even if the rep misrepresented what it did and came with that I agreed to it because they sent an email and because inside the box it had a note that said if wanting to return, which I did not read since I did not know I wanted to return until I tried it and disliked it after seeing everything I was told was a lie.
The email has a spot to sign the agreement, which I NEVER did sign. The way this entire thing was sold was unethical and based on lies and fraud.
I would like my money returned for both of these boxes so I can be done with this completely unethical, deceitful company. I could just refuse to pay my bills but I do not want to ruin my exceptional credit rating due to a horrible company that practices unethical tactics to rip off their customers. I would also like to note that I have been a customer since 1999 and this is how they treat customers of over 20+ years!

Spectrum features or garbage the channel menu is garbage DVR setup is garbage program selection is garbage

We got a phone that was glitching out. We requested that we get a new phone, and return the old phone. They told me they were only going to charge me $50. They charged me $100. They said well technically $50 is for the restock fee, and the other $50 is for the phone, but they didn't tell me anything about a restock fee. Also they told me shipping was included in the restock fee. They told me the shipping on returning the phone was going to be free. Now it's we have to pay for it even though we have to print out the shipping label, and use a specific box. I don't like that they lie to me it means they cannot be trusted. Also by the way this is about my boyfriend's phone who I am currently paying for. So basically I had to pay at least $70 for a phone we're not going to have if not more. Basically $50 for restock plus double ship, and shipping to get it here shipping to get it back. I get the restock fee I get the shipping up here, but I don't get them lying to me. I don't get why I have to pay shipping on top of the restock fee. Also we would have kept the phone except for it was glitching it wasn't allowing calls, and it wasn't even functional. Also I had a phone told me they were going to unlock it never did paid full price for it right away same day. Basically nothing, but lies from them. Literally that has been my only experience with them is nothing, but lies with them. Although the individual staff seems nice they're very nice to me. So nothing against them. Is asking me for a picture what if I was just buying internet service which we have, and I only got that, but I had my own modem. How do you take a picture of Internet, Or if I bought phone service but on a phone and just use the phone I had that was already locked to spectrum from a friend cuz I was trying to give a friend my old phone. I guess I'll just take a picture of my boyfriend's phone.

Spectrum is CRAP! They CHARGE you a arm and a LEG! For SERVICE!, I went to GOOGLE FIBER, best THING GOING! SWITCH!

WE HAVE BEEN WITH SPECTRUM FOR MANY YEARS DIFFERENT HOUSES. IN AUGUST OUR BILL WAS UP TO $259 A MONTH SO WE DECIDED TO CUT THEM OFF AND JUST DO THE INTERNET FOR $74.99 YES THATS JUST INTERNET. WELL DECEMBER YES DECEMBER ITS NOW $79.99! THEY ARE ADVERTISING $49 FOR 12 MONTHS. TIME TO GO SOME WHERE ELSE.

Started with Time Warner installing a modem upstairs as far from where we "live" as possible, 12 + years of bad internet reception, walking up and down 3-4 times a day to reset the modem & router. Finally after 12+ years of terrible reception & about 10 service calls, a guy tells me he can put a second modem in our den (upstairs now phone, downstairs now internet). Why couldn't any of the others do that? Great internet? But then the prices skyrocketed! So we took channels, extra box off... then home phone but they turned off the wrong modem and we lost internet. But they insisted they didn't, wouldn't believe me! Made me turn the box off/on, off/on, off/on, for an hour. I was patient, finally asked for a visit. Guy comes immediately believes me, fixes it, takes the box. Then we find the alarm won't work w/o home phone or it costs $150 to set up alarm with cells! So we ask to turn home phone back on (no problem) go get modem, call to get it turned on. The woman I get turns off the other modem (you don't need that now). NO! I told her what they'd done with the internet two days ago, went without it for 20 hours. I laughed & said I would find her & kill her. She knew I was joking because she then asked why we need 2 modems. I had to go thru the 15 minute explanation that TW gave me. Why does she need that? Just turn on the stupid modem! After 15 minutes of explanation, I was done. I gave the phone to my husband. No one was there! She had put me on hold and transferred me! He's now been on the phone with someone else for about 15 minutes! You would THINK their records would show we had/have TWO modems and why! No one knows what's going on! Still no home phone working! Oh and why did we want to turn off home phone? Between 20-30 junk calls a day? Their answer? Install nomorobo. We have it. Hmmm... So now the guy my husband is talking to turned on the phone and turned off the internet modem AGAIN! He said he had to turn both off to fix the problem. Both stayed off for about 30 minutes then he turned both on. Finally everything works but what a mess. And what a messed up system they have! The last guy was nice and helpful but their system stinks!

IM RUNNING $#*!ING 1,000 $#*!ING PING ONNFORNITE ALL FUCJING DAY THIS DOG$#*! INTERNET I WOUKD RATHER $#*!ING MAKE MY OWN $#*! YOU BARRY BABCOCK U COCKSUCKER

I've been dealing with them for 4 days with no direct answers. 3 weeks ago, the first attempt to get internet service, the technician never showed and no courtesy call to inform so. When I called they gave me 2 days later with no guarantee they would show, so I just cancelled. Who can keep making time out of their schedules for maybes? I call 4 days ago, get the self install because of the issues with technicians and it arrives Saturday. I get it all set up, no service. I call, only to find out the previous tenant had a no pay disconnect so the lines were not live. They schedule an appointment for tomorrow between 1-2p that I told them I couldn't do due to work and not trusting a technician to show up, not making calling off work beneficial. Why should I lose pay for a maybe? They put a fast ticket in for dispatch to call me within the hour. They don't. Call again, same spiel. They dont call again. Fast forward 2 days to today, it happens again. Call back, same spiel same information except more irritated and no patience. Keep getting told they can put a ticket in, I explain well that's happened 3 times now who can I speak to that can actually do something? Apparently no one but we can schedule a time for someone to come out 3 days from now. Mind you they already took the money out for the 1st month and by the time, if they show up, it gets installed, itll be a week later. While trying to talk to billing and see if I can get money back for all this bull$#*!, dispatch finally calls. They give me the same bull$#*!, set up an appointment for 2 days after the initial install for later. I ask is it guaranteed? They tell me no it's not. Things happen people call in get sick so I cant guarantee. I tell her well that's the point of an appointment and clearly with an appointment later in the day you know way beforehand if your shorthanded. Response was well were human things happen. Well I'm human too and have to keep making changes to fit maybes in. I guess I'm not human enough to matter. $#*! me right?

Spectrum has a contract with our government and the GBL EE LEETS to track and trace us by forcing us to use a password THEY designate for us or try to get us to do voice verification to steal our voices so the government can use our voices for AI purposes! Our privacy is being invaded by spectrum and other businesses contracted by the government to monitor us this way and you all should be just as livid as I am about this and they won't even let me cancel my service without being obedient to their demands to give a password/passcode you never got because someone who works for them DUCKED UP my email and the tried to text me the amount I owe and expecting me to use their online website to check my balances! I will never do that not only because of the violation of my privacy but also because of the governments track and trace especially through voice verification and because the hackers and scammers are all over the internet scouring it to get our information to use maliciously! I will not be apart of Spectrum anymore and will not pay any bills they send me even through text messages! I had also told them that by no means are they to use text messaging for any reason whatsoever but that a** - hole didn't listen to me and even tried to UPSELL ME trying to get me to get the mobile phone they are offering which in a lot reviews people said the services were bad on their mobile phone! GO TO 7734 Spectrum I will never ever be a customer of yours again!

I had an install appointment set for July 31 my move in date between 7p.m. And 8p.m. The tech called me around 5 I missed the call and called right back he stated that spectrum sent him on a different side of town and someone else would get me. Then about a hour after that he called again and said spectrum scheduled to many appointments so no one can come to me but him and he don't work at night time. He said he will not work at night time and that I need to call and reschedule my appointment and don't mind what day they give me he will just automatically come out to me the following day just call the number he was calling from. So I called and rescheduled like he asked and then called him back the phone went straight to voicemail. I called the same number the following morning still was going to voicemail. So I called spectrum and spoke with a supervisor and told him all this and he said it was unacceptable and that he would put an expedite on my ticket and someone will come out today. So dispatch call and stated they received my ticket and someone will get out to me… I called 3 times this day 3… and every time they had dispatch to call me and say someone coming. Then around 7:30 p.m. dispatch called and said no one is coming I just have to keep the appointment as scheduled which is on August 4th. When none of this is my fault. You scheduled a tech that told me he don't work at night I need to reschedule. Then you tell me the next day at 10am you putting an expedite ticket in for me that someone will be there, Then you call me back at 7:30 at night just to tell me no one is coming and I will have to keep my appointment that got rescheduled on August 4th, Now what if on Aug 4th I go through this same $#*! of you all over scheduling or a tech telling me when is a good time for him to want to do some work? Go straight to hell spectrum. They didn't offer me $#*! for the inconvenience but an expedited ticket that they couldn't even accommodate me on. I don't even give y'all 1 star it's making me put it.

I absolutely hate spectrum and am sick of there monopoly. We have internet 100 mbs they say, NO it's not even 50 yet they just raised our bill. Have had numerous techs and supervisors out here, They blame the problem on the modem or our phones or our router. They never find the problem. We have replaced EVERYTHING, PHONES, MODEM AND ROUTER. So now they are blaming it on my laptop. They use there phone or laptop and get very high speeds and then when your laptop is getting half the speed they say we are getting the fast signal according to there phone and laptop. I will NOT BUY ANOTHER LAPTOP AND SAID TO THEM IF i HAD A BRAND NEW LAPTOP AND STILL WASN'T GETTING THE HIGHER SPEED WHAT WOULD YOU SAY. THERE ANSWER AGAIN WAS... WE ARE SHOWING THAT YOU ARE RECIEVING THE SPEED WITH OUR EQUIPTMENT. THEY ARE FULL OF BULL$#*! AND BIASED. THEY LIE TO THERE CUSTOMERS AND DO NOT FIX THE PROBLEM, THEY DO THE BLAME GAME ON YOUR EQUIPTMENT. DO NOT GO OUT AND BUY NEW EQUIPTMENT IF THEY SAY IT'S YOUR EQUIPTMENT IF THERE IS A PROBLEM BECAUSE WE DID THAT AND AGAIN THEY NOW BLAME IT ON MY LAPTOP. I HOPE WE GET ANOTHER SERVICE OUT HERE BECAUSE THEY KNOW THAT YOU DON'T HAVE CHOICES FOR INTERNET SO THEY DON'T CARE TO HELP. WE USE TO HAVE TV, INTERNET AND PHONE UNTILL THEY GOT SO RIDICULOUS IN THERE PRICE. NOW JUST THE INTERNET AND THEY DON'T DELIVER THE SPEED THEY CLAIM YOU WILL GET AND HAVE MANY EXCUSES THAT ARE JUST PLAIN LIES.

We switched from AT&T to Spectrum at the beginning of 2022. We took a package that was supposed to include landline phone, internet and Television. The price on the ad was around $50.00. In fact, the charged around $120.00 per month. The phone is fine. We have no complaints about the landline. But their claim that they are 20 x faster than AT&T's internet are false. There's an internet upload speed and a download speed. Their download speed might be faster under ideal conditions, but not by much, and certainly not 20x faster. But you don't get to compare that because the internet service is inconsistent, often fails and must be restarted regularly. The internet slows from 350 mps down to under 1 mps regularly. If you are using a hard wire, you get decent download speed, but pathetic upload speed (under 10 mps,) The WiFi speed never exceeds 20 mps, and the upload speed is less than 1. Add to the slow speed, the fact that it goes out regularly.

The television is the worst part of their package. AT&T provides TIVO, Spectrum does not. You can't record shows and watch them later. Big difference. AT&T uses a single channel changer, Spectrum uses a terrible system for making remote channel changes. The worst part of the Spectrum TV services is that it goes out constantly. You get a few minutes of programming, then you get a few minutes of "buffering." If you have the patience and you want to watch something, you could have equal parts buffering and show. It is beyond annoying.

So, bottom line, Spectrum doesn't deliver an evening of television. It delivers half an evening of television shows and half an evening of "buffering."

A few weeks ago, we got a strange method and no television at all. Apparently, the entire East Coast was shut down for several days. If you don't deliver a television signal, you really aren't in the television business. You are in the business of sending signals part-time.

Every time there is rain the internet stops working! So damn horrible always outages for no damn reason. DO NOT RECOMMEND! SAVE YOUR MONEY

Title: Unreliable and Unresponsive: A Frustrating Experience with Charter Spectrum

Rating: (1/5)

I recently had the unfortunate experience of using Charter Spectrum, and I must say it was nothing short of a nightmare. What should have been a simple and straightforward process turned into a frustrating ordeal that left me feeling cheated and ignored.

Firstly, the most concerning issue was the billing practices of Charter Spectrum. Despite using the service for only three days, they charged me for an entire month's worth of service. This blatant overcharging left a sour taste in my mouth right from the start. Their reasoning for this move was unclear and unjustified, as I was led to believe that I would only be billed for the days I used the service.

Distressed by this unexpected charge, I immediately contacted their customer support, hoping to resolve the matter promptly. Little did I know that this was the beginning of a series of fruitless calls. Each time I called in to discuss the erroneous billing and request a refund for the unused days, I was met with indifference and excuses. The representatives I spoke to seemed disinterested and even dismissive of my concerns, making it clear that they had little intention of addressing the issue.

What added to my frustration was my repeated attempts to cancel the service altogether. Given the disappointing start to my experience, I no longer had any interest in continuing with Charter Spectrum. However, despite multiple calls to cancel, they simply refused to process my request. Each time I called, they promised that the cancellation would be processed promptly, but it never happened.

Moreover, I tried reaching out through email and even social media, hoping to get a response, but all my attempts seemed to fall on deaf ears. It was as if they intentionally wanted to make it as difficult as possible for customers to cancel their service and avoid refunding any payments.

The lack of transparency, disregard for customer satisfaction, and unwillingness to address my concerns make it abundantly clear that Charter Spectrum is not a company to be trusted. My experience with them has been nothing short of a disappointment, and I strongly advise others to steer clear of this service.

In conclusion, I would caution anyone considering using Charter Spectrum to think twice before committing. The combination of overcharging, poor customer service, and refusal to prorate and negligence for canceling accounts makes this service one to avoid at all costs. There are undoubtedly better and more reputable alternatives out there that deserve your hard-earned money and time.

I've had Spectrum for almost 1.5 years, always paid early/on time. A few weeks ago, I decided to upgrade from the 400mbps Ultra plan to the gig plan. Easy, right? Keep in mind, all of the story below happens in the span of 6 days...

Tech 1 comes out on a Saturday morning (8am) and he's in and out in 45 minutes. He provides a "new" router and says to give it until midnight before the speeds kick in. I thought that was weird, but okay.

By Sunday at 9pm, I have slower speeds than I had before the upgrade. Call Tech Support, and Tech 2 comes out on Tuesday. The tech checks EVERYTHING-- the tap, the box at my house, the lines... 3 hours later, still same speed.

Call tech support again and she sees a lot of variance in the decibels in my line... definitely not right, so she sends Tech 3 out to my house. Another 3 hours... keep in mind I'm missing work during these visits.

The final conclusion is the Tech 1 gave me a refurb router. The router wasn't pushing 1 gig signal direct connect to the router, it was barely pushing 400mbps-500mbps. Tech 3 replaced the router, now all is fine.

I called customer service to get the $199 install fee waived as compensation for 3 visits, and 7 hours of my time (far cheaper than paying me for the hours lost at work), and after 3 calls, 2 supervisors, and an escalation by the "Retention" Dept management, the rep was ready to let me cancel my service after they denied my refund request. I'll spell it out... this company was willing to let a loyal customer who is now paying $105/mo. Walk away over a $199 fee because they do not understand what customer service is.

You know the saddest part? EVERYONE I spoke with --- install techs, tech support, reps on the phone --- they were all very nice. It was the management that let me down. So, take this experience for what it is, and AVOID this company. Go with AT&T.

Thanks,

These people lie, falsify records on the customer's behalf in the tickets, cook their books, etc. Although I escalated situations and they are supposed to call me back (yada yada) they'll simply close a ticket without even reaching out to the customer at all, or in a recent even they called on the wrong day, and not only that, on that wrong day, they still didn't even call at the right time. And without any follow up, or another attempt to reach me (even if they thought they called at the right time), they simply just closed the ticket – and that's happened before with this illusion of a company. And then in talking to a supervisor of a supervisor in the department that's above this other department (yada yada) they said, "well we don't even promise that we'll call at a certain time." Except, that's exactly what they did, and their phone agents will also say one thing one day, then you talk to someone else, and it's like you're talking to a different company. And have also falsified other information like when a bill is due not just escalated matter, you know, basic stuff they lie about. Hands down the worst customer service ever, and in fact, it simply does not exist or gets an F- if I'm being generous. Their phone agents don't have the information they need to tell the customer because Spectrum's system doesn't provide them with that information. I have heard more lies from this company than any other company that I can recall. And I've taken notes and recorded conversations. This is not some "I'm annoyed rant" off of one tiny thing. I have very clear, black and white facts showing these people lie. And in asking them to escalate things further than simply the billing department, they can't provide that info, or give me contact to their legal counsel. And their departments are structured in a way that all of them basically do the same thing (which is only help you if there's an outage or to pay the bill) just to give the illusion that the customer is going up the ladder. But in fact, no matter who you talk to there, be it the first person that picks up, or several supervisors up in different departments - you are talking to the same exact person, with the same exact abilities. They will do absolutely nothing for you, even when it's their fault.

And with all of that, and they still don't provide good service. The Internet (which is all I have from them) is... fine. It's not total crap, it, you know, it exists. But that's about it. And in my area, for Internet alone it's $90/mo. Which is ludicrous obviously.

If you can avoid this scam of a company, and even go with something more expensive, or with slower Internet - I would highly highly suggest you go with that other company and avoid Spectrum at all costs.

I would leave a zero start rating but it won't let me. A 1-star rating for Spectrum is maybe something they can hope to achieve one day.