Spectrum

IN SEARCH FOR LEVEL 4
August 18,2022 Enter Spectrum Store Monroe MI in search of new phones. Ten minutes later I had a suitable old man phone and my wife had selected a spiffy Motorola that did everything that needed to be done. THE VERIZION STORE WAS RIGHT ACROSS THE STREET! We got the secret transfer number from Verizion, so we were off and running! I needed to wait for my phone, but we just transfer my wife's data to her new phone and we're off and running. Naaaaa, hang on, can't seem to, Oh NO! Her old phone seems to still be working on Verizion's network. The new one is sitting still DEAF and DUMB. Kind of like the sales people in the store. "Take it home and in 24 to 48 hours we will take over" OK. So we did, but four days later NO SERVICE. We tried repeatedly to call the store. There is a reason you are not able to do that. Let me see said the phone based people- we are not sure those phone based people are people- we had better call back. Two days later, we went back to the store, "There is a ticket on your phone" What does that mean? Speeding? Parking? Nope, it seems to be lost. When will it be found? When level four is finished. Finished with what? Who is level four? "Oh we can not talk to them, we don't know where they are" This is the perfect scam don't you know.
No accountability and no hope. We are stuck with 1/2 of an old man phone and no hope. "If I ever get outa here, I'm goin to Catmandu.

As I have subscribe from different providers in my travels, this is the first that has charged a extra fee for "On TV" TV Guide. Even expensive satellite TV has A guide on TV!

SCAM ARTIST! BAD SERVICE, BAD CUSTOMER SERVICE! Logging into spectrum is fort Knox! REALLY?! WHY JUST WHY? It's not necessary to be that deliberate, it's just being an AH! This goes right along with Spectrum, doing the MOST to make your life miserable. Customer service hangs up on you, they transfer you over and over and over and each time EVERYONE says, I have to verify your account. Didnt the last person just do that? Yes but now I'm assisting you, so now I need to. So WHY are you now assisting me? WTH man? Just to get Into my account, it took me 2.5 hrs. I live in an apartment complex and we are FORCED to accept SPECTRUM and it costs me $85 a month. Why? I don't even watch cable. I watch ONLY Netflix, I NEVER watch spectrum. Internet I can do, but we don't get that choice. The internet is TERRIBLE! The equipment they give you is crap and they charge too much for it. Returned the modem for internet, switched with my own purchased modem, and the service goes in and out CONSTANTLY! So what they charge all other customers ers right now, is $45. Why am I HAVING to pay $85 a month? SCAMMERS! Chose a better service.

Waking 7 days for them to come put to see why we don't have service. Along with 4 of my neighbors. Don't use them! Very unsatisfactory!

This has been completely the worst service I have ever experienced. I was with them for 3 years and to say the least they do not reward you for customer loyalty. Within that time the Internet was very unstable and nobody could ever help. When we moved we requested our services to be canceled at the end of the month just like every other service you have and they told us to send back the equipment and we thought that would be it. We then get a bill charging us for the equipment as well as another months worth of Internet. I called and told them we sent the equipment back and that I gave my cancelation for the end of the month so I shouldn't be charged for another 30 days of Internet. The supervisor or manager Caren blatantly told me we are a subscription based service and that we will not be refunding you as you had the service until the 31st and billing end on the 28th. So in short I am paying $79.99 for 3 days of internet. Of course they state these details somewhere but nobody told me when I called in for cancelation to make sure I end my services at the end of billing month otherwise I would have ended it then to not pay for the next month. After 3 years of being with them they have no customer satisfaction and only want your money. Completely unhappy with them and the so called service they provided. I will be leaving more reviews on as many platforms as possible to warn people of them

Spectrum internet in our area (Central Kentucky) has had unexpected outages at least twice a month since June 2023. It's now December. These outages happen on weekdays (how is that possible? Surely a weekend would be equally as likely. And always during work hours (again, statistics...). I call each time. The service rep can't tell me anything. I've talked to two work crews on my street (2 different times). Both refer vaguely to problems with upgrades made over the summer (prior to the unexpected outages, we were alerted that there would be scheduled outages - late afternoons or evening, for upgrades). Given this limited information (and the non-information from customer service), my conclusion is that Spectrum attempted to upgrade to provide higher speeds, but the system they installed can't actually handle the number of customers using those higher speeds. I have no idea about this technology - but the combination of weekdays and work hours leads to this guess. (and yes, I know it's a guess). But seriously - all the yabber about "upgrading systems", and then all of these breakdowns.
I work remotely from home - 40+ hours dependent on internet each week. These disruptions are having a very negative impact on my employment. I have tried to find alternate providers, but our particular neighborhood is under the feudal control of spectrum (at least for wired service). I am now looking at satellite type providers.

I am particularly frustrated with spectrum's failure to communicate. First, their failure to communicate with customers with an apology for the frequent and unexpected disruptions. And second, some kind of explanation of the problems, with indication of how much longer they expect us to live with this.

For anyone who has a choice of internet providers, I encourage you to go with anything except spectrum.

The worst company liars scammers change for service that don't work drop connection 200 times a day.

Just in the past 2 weeks, Spectrum internet service went down 5 times. Each time the outage lasted about 3 to 17 hours! They have a book of excuses to why they keep going down. It's the crappiest company we've ever dealt with. And we are switching to other ISP even if it costs a little more!

Want to reach the upper VP's...

*******@charter.com; *******@charter.com; *******@charter.com; *******@charter.com; *******@charter.com VP of billing but it comes from Charter which I am not a m ember of telling me they are raising my bill but they have no access to my account nor my phone number on the letter from Sam Araji... just that he is raising my bill... they have no empathy for disabled, seniors as they said they would before they merged... really poor Spectrum... you won't have the monopoly for long once Trump find out.
Read this did spectrum do it no way... here it is

http://archive.jsonline.com/business/charter-says-changes-coming-for-time-warner-cable-customers-b*******z1-*******.html

Want their newsroom here it is https://newsroom.charter.com/leadership/
Hover over the picture get the name and use the format above to email them in other words first name dot. Last *******@charter.com semicolon;

Http :// arc
Plan Advertised price* Download speed Details
Charter Internet (bundle) $29.99/mo. 60 Mbps VIEW PLAN
Charter Internet Only $44.99/mo. 60 Mbps VIEW PLAN
Ultra Internet** $89/mo. 100 Mbps VIEW PLAN

I wouldn't spectrums services to my ex-wife or my most despised enemy. Nothing but bad vibes and deceit from your company!

Was told that returning my equipment would cancel my account. This was false, ended up costing me an entire extra month.

I often watch the commercials because it is all just about an act. It isn't even about your slogan but more about noticing that people aren't obligated to do anything that involves real work. This brings another concern up because the companies who're suppose to be handling things in a professional manner are not. I am going to use spectrum as an example because they always come on trying to dunk on direct television. Spectrum is contracted through your apartment complex which must agree to let them do work in their respected areas. This means if he isn't allowed to do work there that he probably won't tell you and his job is done. Because you are not his first concern at all. Then when you call in wondering what the heck happened nobody has the right information because they are not obligated to tell you anything important. You are more clueless at this point when you get on the phone with them and they're recording your every minute with them on the line.

This way anything you agree to can be played back if you even get these suckers in a court room but somehow the guy who pays out the $#*! for direct television almost seems to be getting the better deal. He seems to be locked in by contracts and paying for his service which is doing well. Little do you know that his provider makes him pay just like spectrum does while they're doing maintenance on nodes that have fallen down off the wire. Oh what's even better than this is that someone like me has to call them out of the blue and be like hey bro your node fell off the wire. I just happened to be walking outside and saw that you're still charging all your customers but you don't care right? Over all grande communications mocks the snot out of them from what I can tell by showing that they're at least balancing out everyone's radio frequency channels. It is even kind of catchy to see the guy balancing out the ballerinas feet with the way he needs them to be.

I bought a new house and turned off my internet at the old house. Got the bill. They billed me a full billing cycle for 2 days. I called in and after bring routed through 3 people, was told - That's just how it goes.

Also learned when getting the new service turned on that I had been paying the same price for half the speeds at the old house. They didn't even sell that low speed package anymore - but they sure were billing me for it and never offered me an upgrade.

I've had customer support hang up on me rudely. I guess I shouldn't have told her to blow her nose sense I was tired of hearing her suck snot in my ear.

The service acts up quite often and goes out without reason. Sometimes the phone app will tell me there is an outage but usually I just end up resetting all my stuff and stressing that its on my end (when it is not).

Calling in is a pain in the $#*!. I have been unsuccessful getting them to update my account phone number for 10 years. So I have to try and recall old information for them. Because they won't update it even after asking them to.

If you do call in - be prepared to have to tell them no thanks on 2 or 3 upsells. I called about a billing issue, no I don't want your new mobile phone service especially if its as badly operated as your internet.

Long time loyal customer? You are treated like second class citizen. New customer is their goal and they are given big discounts and savings. Old customers? Nope - you pay full or more for old services of less quality.

Billing me a full cycle for 2 days was just the epitome of greed and disgusts me. Toxic company values - I've never seen a company be so wrong to its loyal customers. I look forward to telling anyone who will listen to stay away from their services.

I've had Spectrum for over 20 years. Whenever you call customer care with an issue, it's a 50/50 chance you are going to get to speak someone that's so condescending and nasty. This is the last time I'm going to go through that with them. I'm not one of those customers who call up and complain all the time. But if i call with an issue and I'm promised something, I expect that to be honored. I had an internet issue that was so consistent and troublesome that I was going to finally jump ship with Fios finally being available in my area. Upon calling to cancel I speak a very nice woman who stayed on the phone with me for about an hour trying to find a resolution for us to stay. We agreed on a solution and moved on. I call back yesterday cause a few channels are now missing and apparently now my call on the 1st was this phantom call where no changes were made or anything that I was promised. Obviously I'm upset but I wasn't mad at her cause she did try and I don't even trust these people I'm speaking to now. Real condescending and nasty tone as if I'm the one making this stuff up. I ask to speak to a supervisor and the agent tells me "Sure let me get a leader I'm sure he'll tell you something different than I just did" At that point, I made up my mind I will never do business with Spectrum again. 20 years of being a customer gets you absolutely nothing. There are some nice agents out there on the phone but a majority of them have a take it or leave it approach. That's not how you conduct business. Your job is to de-escalate, they just add fuel to the fire. What makes a company great is the service they provide and these people fall short every single time with false promise after false promise and treat you like you are crazy when you try to make a complaint about it.

I MISS the old Time Warner! I never had these sketchy, shady issues. I was so mad when Spectrum came 3 months after my signing up. Everything changed for the worse right then. RN I have a family of four and one DVR box and pay a ridiculous monthly amount. Their "gold" plan just "changed" and I lost several movie channels... which I had already set my package up with a representative, including internet. They tried to penalize and upsell me on the movie channels I suddenly lost... I was told my promotion ended! She then lied and said the gold package changed this month- Feb. I had to argue for my channels back I was on the phone for over an hour. Also, My bill went up $20 because supposedly my internet promotion went out in December?... mind you when I made the package with the representative, the whole package was done together and there was no time limit "promotion". Why would one promotion end in December and one in February. I told them I refuse to pay the $20 increase in my bill that I had already been down this road and a person work with my budget.
They could care less. I said since I had one DVR for a huge family you're not even willing to send a couple a free $5 boxes? The only thing that came from this hr conversation was the fact that the gold package change and they tried to make money off me and that wasn't happening. As far as my internet, they said it would keep climbing every year! I told them they were actually willing to lose a customer over $10- $20? I mentioned how ridiculous their mindset was for all the opportunities that are out there with new mobile companies, internet companies and live streaming. Good luck you greedy bureaucratic robots.

My internet worked for the first 10days before going down... never did come back up... even after two visits from there tech guys and also me going down to the spectrum store to swap out the equipment... the only good thing was that I plopped all of there equipment on the counter at the spectrum store and told them to go $#*! themselves within the first 30days... they have a 30day money back guarantee so I was able to skirt off without having to pay anything...