Carla H.

I MISS the old Time Warner! I never had these sketchy, shady issues. I was so mad when Spectrum came 3 months after my signing up. Everything changed for the worse right then. RN I have a family of four and one DVR box and pay a ridiculous monthly amount. Their "gold" plan just "changed" and I lost several movie channels... which I had already set my package up with a representative, including internet. They tried to penalize and upsell me on the movie channels I suddenly lost... I was told my promotion ended! She then lied and said the gold package changed this month- Feb. I had to argue for my channels back I was on the phone for over an hour. Also, My bill went up $20 because supposedly my internet promotion went out in December?... mind you when I made the package with the representative, the whole package was done together and there was no time limit "promotion". Why would one promotion end in December and one in February. I told them I refuse to pay the $20 increase in my bill that I had already been down this road and a person work with my budget.
They could care less. I said since I had one DVR for a huge family you're not even willing to send a couple a free $5 boxes? The only thing that came from this hr conversation was the fact that the gold package change and they tried to make money off me and that wasn't happening. As far as my internet, they said it would keep climbing every year! I told them they were actually willing to lose a customer over $10- $20? I mentioned how ridiculous their mindset was for all the opportunities that are out there with new mobile companies, internet companies and live streaming. Good luck you greedy bureaucratic robots.