SpectrumReviews 1,941

Try getting a hold of a person. Then when you do. You are transferred again. I've be on hold 32 min and counting

My 82 yr old mom who's on social security was moving from one "senior" apartment to another. Her "billing" cycle began 1/23. I turned her equipment in on 1/26, but the STILL deducted from her checking account $207 on 2/11. I called to get her reimbursed, but they said they bill monthly, not daily. I spoke with "management", and specifically asked if they were charging my 82 yr old $307 for 3 days of cable, and her response was "that's the policy". I can't believe they can get away from "ripping off" our seniors!

I'm not sure why most of the reviews on here are negative. Coming from the east coast with Comcast internet and cable providers, Spectrum is a HUGE step up. Every rep I have spoken to has gone above and beyond in every way to make sure we have a smooth and easy set up at our new home. Not only that, but they're prompt and responsive. I would give them 10 stars if I could! Keep it up Spectrum!

Mt development has waited years to get Spectrum service. Everyone has Directv which is raping us and ATT for telephone and internet. Agasin raping us. Someone with some clout finally got hold of someone up the chain of command. They dug the lines and installed the boxes 2 weeks ago. I saw the guy that was working on them last Thursday. I asked him when the lines would be live. He said that day and I should call the first thing Monday Morning which I did and this morning also. STill saying arfera is unservicable. Friggin ridiculous. They say they can't tell me when we can get connected. We are considering a lawsuit because the service is here and live but cannot get hooked up.

Please get something else besides Spectrum it's garbage I rather have Verizon but I don't because of my dad but screw you Spectrum go burn somewhere you lying and rip people off bad customer support bro I had my Wi-Fi router change 10 times

Long wait line. Short on staff i guess cuz I was #42 in line at 4:30pm. Not sure when they close. The whole store was packed and only one guy was working on a Friday.

Spectrum has continued to contact me and harass me for an account that should have never been made, equipment was never used and returned and yet bills and phone calls are still happening. I would not recommend them to anyone nor will I ever consider using their services in the future.

Spectrum called me to sto start a service I did for some rental properties Several days later conveniently for them all my information except billing info was lost the tenants got to upgrade their services purchase purchase paper views and I was left with all the changes to the account and couldn't make any changes myself because my pin number would not even work anymore And what did spectrum do to help me tell me to pay the bill If spectrum calls run hang up

Interesting dealing with these large companies like Spectrum. I have been a loyal customer for several years. I am on auto pay and at some point in last several months the increased my bill from 75 dollars a month to 92 dollars a month with out my knowledge.
I contacted Spectrum and requested the advertised rate of $44.99 per month plus $5 dollars for modem rental. The agent was setting the account up as requested. Then she asked if I was already a customer. And I said yes. She responded that I can not get the advertised rate because I am already a customer.
I asked for an explanation since I have been a loyal customer for years.
So basically if you are a loyal customer, you can not get treated like a loyal customer. You have to be a new customer.
Can some one explain the logic of this.
I am not pleased with the attitude of Spectrum. The attitude for all you old loyal customers is Screw You.
I asked the agent to explain this attitude and they were at a loss of an explanation.
Too bad that we have to deal with BIG companies that have such little use for their old loyal customers.
The agent was courteous, I can say that.

Been having internet troubles. "Tech" comes down the first time saying that there's an issue on our road & that it should be escalated. Week goes by still having issues, called spectrum again they bring another "Tech" says the same thing, issue on the road should be escalated. A few day go by, still having problems & it's even worse somehow. Called up Spec a 3rd! Time and they said "That the problem was never escalated and they need to bring another tech down"... This is some kinda sick joke or something within their office. Very very unprofessional. First chance I get I'm switching.

When I cancel service because Spectrum does not offer fiber, it isn't personal. To be harassed by the customer service representative for almost 45 minutes when we want to cancel, it's rude and a waste of our valuable time. We promptly returned our modem only to be billed for an entire month of internet when not even 4 days were used. Evidently Spectrum does not prorate. I will never use Spectrum again because of this. I will tell every person I know how you run your business. I am a teacher and my husband is a police officer and we don't have money to waste. What a way to treat people who have dedicated their lives to serving others. And we used our own personal money to pay for internet when in fact a lot of it was using it to communicate with students and for information about call-outs for my husband's job. Thanks for the disrespect.

Never trust this company. You keep seeing surprises in your bills if you trust this company and their representatives. This company worst than Timeshare folks. When I got Spectrum I got bad internet, unauthorized bills, hassle to get refund, keep transferring when contact for customer service and etc as a bundle. Never ever gonna get anything from this sh*ty company.

Internet connection bounces up and down all day every day. Had techs out to the house numerous times, same result. Eventually we just gave up and we live with the frustration. Also, worst cell phone service. Ordered replacement phone, but once it arrived found out it was added as a third line. So far has taken 2 rectify, but when I called was told they have 3 days to fix such things so I just have to wait! So, 3 calls to Spectrum, 3 visits to 2 different Spectrum and still can't use my phone. The people at the stores seem to be very poorly trained, if at all, nor does anyone seem to care about any of it. They're sure quick with insincere, condescending apologies though.

I am convinced that spectrum has a strategy of providing poor customer service to keep customers from trying to interact to solve a problem. Instead customers accept the problem and continue to pay for service they either dont want or aren't satisfied with or is even service they never requested. For me the aggravation factor is important. I find myself angry and upset all day after trying to resolve issues without getting rude to
Their customer support staff; It is easier to put up with the incorrect billing and wrong services than it is to deal with them. Their only saving factor is that their competitors are not much different. This is a sad commentary on the cellphone, cable, internet industry but I have concluded it is an industry strategy.

I would like to hear industry executives refute my opinion with a straight face.

I had spectrum paying only about 50 dollars a month and then suddenly I had to move to a different location and I plugged my equipment in and everything worked fine but spectrum insisted that I had to have a tech come out and get an upgrade and fix my internet even tho it already worked and they said that it would be a charge if it worked, after that was complete my bill magically jumped up above 200 dollars and they added stuff I never even wanted, they try and take you money whenever they get a chance and be careful because they will mess with your credit score if they want to.

Was trying to teach my 19 year old son some simple life skills by signing up for Spectrum internet only. They bait and switched to add Spectrum voice. Between the change of address and the USPS being slow as sh*#, we didn't know that they added Spectrum Voice services to the account within the 30 day money back guarantee period. So to correct this, we were transferred 9 times and spent 1 hour and 42 minutes on the phone. They
still tried to refuse a credit to the account!

I will leave a review with every possible source I can until you solve this. I bought my mom's phone for her and told spectrum that that was the only authorized charge for my card that I allow. They charged me over $700.00 from that point on. My mom passed away and I asked then to return my money to me and they said they cannot because they could no longer bill her. That was August of 2021. They just billed me again today for my dead mothers phone that has been inactive since August. Spectrum is the nastiest company I have ever dealt with. And I am currently contacting a lawyer to sue spectrum

The connection drops out like 50 times a day and the internet service is probably out for at least 7 hours each week.

Have spoken to the robot about this countless times and they never help. Even if they send someone out the service is still trash