SpectrumReviews 1,941

I had to cancel my internet because it becoming expensive. They will lure you to a low price then after few months it will increase in price tremendously. They say you can cancel anytime but even if you cancel you still have to pay the whole billing cycle. I ask for prorate but they say they don't do pro-rating.

This company sells you on the service and then doubles the price! I was told when I transferred my previous service to them that the price would only go up $20 at the end of the subscription period. Now here I am at the end, and they doubled it! I called and they refused to do anything! I was gullible and believed what they said - please learn from my mistake and do not go with Spectrum - they will rip you off!

This is the worst customer service I have ever experienced stayed on the phone and transferred 3 times, total time 48 minutes just to be told they can't help me. Your company doesn't even deserve a 1. Totally turned off by your unprofessional services!

Spectrum you have a new formal complaint to the FCC. This is theft. Accepting monies from a person for services they do not receive. Not allowing them cancel. One representative saying one thing and another saying something completely different. All the while I have the proof in black and white in my hand. Do better.

My family came down with covid. I've been sick for 23 days. I haven't been to work and when I called to see if I can get a one week extension they told me that it's impossible to do that due to their 20 day grace period. I've been a customer for about three years and I've always paid on time up until this month. Very disappointing.

Spectrum states "No Contract" all that means is they can charge as much as they want any time they want.
No contract gives Spectrum a free ride with no conditions to keep for any lenght of time.
There is no government controls for internet service. Internet service should be treated like a utility when there is only service provided in the particular area. Spectrum has a unregulated monopoly. Spectrum purchased Time Warner Cable that was already up and running and increased the monthly rates times 3.

The following is my reply letter to Spectrum's Cell service marketing email:

You continue to raise my rates with cable and internet. 2 years ago I was paying $165.00. Now it's $223.00. I don't trust your company, and your rates are not good after you lure in customers. I was unable to go with Direct TV due to line of site issues with the receiver in my new apt. I am apt hunting and will switch services if I am able upon moving into a new residence.

Just get a prepaid cellphone with unlimited data. Very disappointed. The Fayetteville Spectrum branch needs to be canceled. 47$ bundle+ 1 missed payment= 200$ owed

HERE IT GOES, Stand in front of ur cable box hold up ur remote click on systems on/ off button and hold still in place until each of the 5 lights individually and in slow motion go on and wait for it in case that didn't work that probably means u weren't holding the remote right. Do it again it's an absolute joke of a Flinstones system, did spectrum CEO's ever watch the Jetsons maybe they should because everything to do with their TV cable systems, cable boxes and remotes is an absolute joke. Instead of doing commercials telling the locals about how great ur system is they should take that money and update there systems. When I moved here I never thought anywhere in the country there be a crappier cable systems company, but Spectrum is the winner by far. Vero Beach is next door they have XFINITY, Brevard county should let xfinity take over Brevard. I had XFINITY for many years and it's amazing all the things xfinity can do. So here is the final kicker for the same exact service XFINITY is just a tad bit les than spectrum. I'd pay extra just to have XFINITY cable and no longer have to use spectrum's dinosaur cable.

If you're like me, you may be stuck in an area with a choice of DSL and Spectrum. I almost feel like nothing would be a better alternative. If you enjoy buffering every 30-60 seconds even though you're not using any other devices and spectrum customer service had assured you that your service can support streaming services, spectrum is the choice for you! If you like blurry streaming service when it's not buffering, again, this is the service for you! But why should they care? They know we don't have much of a choice so let's charge people too much for annoyingly painful streaming because they can…shame on Spectrum. A company that truly represents American greed.

It's 2022 and this irresponsible company does not verify customers' email addresses. Nor do they provide unsubscribe functions with their emails, in violation of the CAN-SPAM Act of 2003.

If someone ever signs up to a Spectrum/Charter service using your email address, you will receive their spam forever.

All attempts to contact the company and have your email address removed will be ignored. You will continue to receive spam emails and occasionally the customer's personal information.

Spectrum has been raising my bill, so I found ATT, January 10,2022 I cancelled my Spectrum Service, turned in all my equipment, I had 9 days of service in a 30 day billing cycle and they still expect me to pay for the full Month, that's Ripping people off. I don't mind paying for the Service I used, not the Service I did not have... talked to a rep on January 16,2022 and a Supervisor named Kevin, do you think they even tried to help me, Nope nothing and besides poor internet service that's why I terminated my service with Spectrum.

Second missed installation appointment!

Why would you invest in construction and not want to install immediately?!
Bad Buisness!?

Have had a continual problem trying to resolve a Bait and Switch issue and get completely ignored even from the corporate offices, but little to no competition so they just get away with anything they wish. NON EXISTENT CUSTOMER SERVICE!

They charge a high price for internet access and then don't discount you for all the outages they have, Im highly disappointed with their services. I do not recommend unless you like to throw your money away.

Just had to watch another 2 min and something seconds of commercials for it just to go back to show credits. Then back to commercials for another min. God forbid if you fast forward or rewind cuz then you'll see another another hand full of commercials Everytime you do so. For $20 a month. I'm paying to watch commercials. Not worth it

This is the worst service for internet nothing but problems with this company you miss a payment once and they shut you off but they will continue to bill you more and more every month the only thing that semi works is Netflix. THEY DONT CARE ABOUT THERE COUSTERMERS all they care about is money if I can find another provider I will go through them but they bought out berlin nh so no other company can come to my house there coustermer support personal don't care either I'm very disappointed with this company any questions or comments about this review you can reach me at my e mail at *******@gmail.com. This company has become to big for there britches

Unreliable. Internet goes out frequently. It went out for 48+ hrs one time. They had a technician come out bc they thought it was a coaxial cable issue. Yeah okay bc a brand new coaxial cable that you provided just happened to go bad randomly. Tech came out and told me it was something structural, whatever that means. He said they will have people come at night to fix it and they dont need to come in my house. Well, it still wasnt fixed by 9pm that night. So i called them again and the lady said they will get to it tomorrow morning... and that i would need to be home. Wtf. 2 different stories. I asked wtf is wrong and she couldnt really tell me what it was. Said something along the lines of its old material and they need to do maintenance. Well okay why did you wait until my internet was completely down to do regular maintenance, like yall wouldnt have done it if i hadnt complained? Anyways internet still wasnt fixed in the morning... bc nobody came by. Then they sent another tech around 3pm and he just hard reset the router... wtf. Unreliable liars. They probably dont even know what was wrong in the first place. Idiots.

Bad service... They don't want to he
Lp... They pass you on to the next representive. They hang up on you... Rude...

It all started with Spectrum ordering a device and charging it to my account with out my consent... Don't waist your time on these people... Stream from your phone... All they want is your money...