SpectrumReviews 1,941

Spectrum do better got some wack $#*! service i be having full bars and that $#*! still say no internet connection then duh fuqq am i paying for ur boost mobile $#*! service im finna go back to verizon and ima tell everyone ITS $#*! SPECTRUM

I'd give zero Stars if I could their prices are absolutely outrageous and have been and all the time we've been customers, and their service runs like crap!

This has to be one of the worst companies out there; their employees have no idea what they're doing at all.

I have had the internet service for about four months now, but on June 25, my internet went out; I tried everything and eventually had to call them for help. After 3 hours and several people, they kept transferring me because no one knew what they were doing, finally, the last lady was able to fix it. I was happy till two days later.

On the 27th, I received an email saying I was being charged an installation fee and my new rate was going to be $25 more a month than what I had signed up for, this obviously upset me, but it didn't stop there.

I called them to discuss this bill, and the guy told me that he would be able to cancel it only after a technician came to do the installation; I was confused as to why someone needed to come and do the install when the internet was working again.

Well, little did I know that they actually canceled my account to only set me up on a new one that didn't have the promotion I signed up for; interesting.

Today, July 7th, I'm back on the phone with them trying to get my refund but guess what? They can't seem to find my account information. Now they're charging for unreturned equipment as well.

This company is CRAP! They will waste your time and rip you off. Do yourself a favor and avoid them like the plague unless you love to waste your time on the phone with their customer service; in that case, be my guest.

I'm a loyal customer unsatisfied with Spectrum policy, where I have been billed for July and didn't use the service. I connected with Spectrum agent through chat on July 1st to cancel my service temporarily because I'm moving out to a new place. The agent misunderstood the situation, and she thought I just wanted to transfer my service, but I wanted to CANCEL it. Now I'm billed for the whole of July even though I disconnected the equipment a week ago. I'm genuinely unhappy with this situation, and it makes me sad that the company cares more about money than customer satisfaction. I'll never have any business with Spectrum.

Once we went from Spectrum cable boxes to streaming, we have had no end of problems with the inability to access the Spectrum App on our Samsung Smart televisions (all purchased within the last several years). The technical service people might as well be speaking Chinese, as they have no idea of what the customer is dealing with. At the very least the technician should have access to the same type SAMSUNG television and remote. After much frustration, I learned that other Samsung customers are encountering the same issues when Spectrum recently upgraded its software. We kept getting network failure messages STLP-999. Technical support implied that the problem was with Samsung. WRONG! Everything worked with our Samsung Smart TVs, albeit with frequent Spectrum outages, before the recent Spectrum update. In contrast, we have had NO PROBLEM with Netflix. We are very happy with Spectrum internet and landline phone services, but we were ready to bail on the TV part of our triple-play package. However, when I deleted the Spectrum App and then signed back in using our Samsung account, the system re-booted and Spectrum TV is now working. It's too bad that it's so hard to figure out how to get local television via a streaming service. We have a several decade history with Charter/Spectrum, so there's a lot of inertia to start all over with another service. For now we are resigned to dealing with this albatross of the Spectrum App.

I am a retired healthcare professional with two advanced degrees and many years experience working with hospital information systems, but I am not a technical guru.

Where is the customer satisfaction please we are paying customers for years if there is a issue not one thing they can do to resolve it or make it right! But right away they will say let's take a look oh let's get that bill current making you pay for it and payments are taken right away of course! But no action years or going by and compones are getting greedy as times are getting hard. Just want the promotion I was told by adding the line and I'm getting the run down back and forth!

Worst internet I have ever tried to use. Does not install easily and is unreliable. Always has issues.

I signed on with Spectrum for internet, cable and mobile services in June 2020. They have increased my internet and cable bill annually twice for a total of now $85/year. They promise another $14 increase next year. They said this is because they discount the first year of service and annually increase it until you are paying retail rates. I have been a loyal customer and pay timely. The thanks I get are increased bills. The only way to decrease the bill is to cut services. It's a huge, expensive slap in the face. I am disgusted and will be finding another provider. Beware.

I cancelled and brought all my spectrum equipment back on June 28th of 2022 and my monthly bill is on the 26th of the month - I figured they would charge me for 2 days! WRONG - they have their scam system set up for a 30 day term... sooo - they told me I owe for the extra 28 days even though I cancelled? Perhaps this is why TDS fiber is going to be huge (and spectrum is going to be hurting) after manipulating the system and consumers for YEARS! I know of a lot of people that are leaving spectrum and am happy to see it happen! I was with spectrum for years, and this is how they treat customers! Fiber is cheaper- do yourself a favor and take a! Close look before you go with spectrum... No capital letters for spectrum - they are not worthy!

Spectrum is the only provider of internet in my area. And god do I wish that wasn't true. We can start first by me getting all these letters in the mail saying "time sensitive open immediately" you know the type of thing bills says when they are about to disconnect you. But when I open it it's just some stupid promotion they want me to see. They don't even send bills to my house, but send me multiple "promotional offers" in the mail. My bill isn't due for 2 weeks and spectrum called me 5 times yesterday! And 4 the day before! Not only besides the annoyingness, the service barely works! Feels like my wifi goes out atleast once a month. I've never had that problem once with another provider, but with spectrum it happens monthly. Absolutely dog sh*t service, and if there were any other providers in my area. I would jump on them immediately and leave my unpaid bill on spectrums desk for their sh*tty service.

Nothing but cabe and internet issues, paid for house phone that never worked from day 1, no customer service to help, sent tech that fixed nothing, after waiting on line for hours every time I called, its a nightmare, if you want more stress to your life, GO SPECTRUM, then I to try to cancel my service took 4 phone calls, after being told I can't just cancel! Then they keep me on line trying to sell me different plan! And cell phone service. SERIOUSLY IT WAS WORSE THAN IT SOUNDS, 49 YEARS OLD, and worst company ever done business with...

I received a $19.99/month promotion via mail for TV streaming then when I called i was told it is $29.99 and the price won't change for one year or $39 as far as I remember and this was for 2 years and these two set of prices imstead of $19.99 were because I wanted to include CNN and MSNBC. I called the next day to place the order but the the 2 years promotion was not even there at the first place the guy did not know what I was talking about anf I had to stick with one year promotion the only one I had left with. Time passes and my bill was over $50 the reason was as i was told because of the local channels I was not told anything about it in the the first place and when I called them to complain they were careless and disrespectful and they did not care if I switch back to SLING. Not to mention I had to buy a $50 ROKU device in order for me to be able to get their streaming this was not the case with SLING.

We've ALL had our battles with our cable companies. No doubt. They grew A LOT in the last few years and like most businesses, have a hard time getting talented employees. That being said; I want to commend Darol H., from their S Grand office. I went in with a year long issue and he went the extra mile to help me. I am SO GRATEFUL! I hope Spectrum can finally fix this problem, but if they don't and I have to get legal advice, it's not because Darol didn't give it his all! Thanks again, Darol! Spectrum should be happy to have you!

First, when you sign up for their cable service they make you buy their equipment. When you can't use their Apple remote without touching something else on the guide to change something is frustrating. Second, when you change your cable service from Apple to the other option you get charged $25 more a month and you still have to pay for the previous service equipment! Third, when you disconnect their service in the middle of the billing cycle you are still charged for the whole billing month! There is no pro-rated amounts given out! The cable is crap with weather advisories every week with interruptions of regular programming. Plus, signal gets lost every week! Wi-Fi is slow and the signal drops on that too! The CEO makes 40 million per year and had a raise in 2019 from $18 million! Must be from all of the non pro-rated service's that are being charged and not used by the customers because they discontinued their services! Check and make sure which cable company is being used at your potential apartment complex because the Aventine apartments don't give you a choice and uses Spectrum! So, beware who you do business with when you move into an apartment complex. I will be filing a complaint with the Better Business Bureau!

Spectrum likes to accuse you of illegal activities for downloading torrents of publicly available programming, but also cuts off your service for days, while continuing to charge you for those services. Even our current political regime should be able to understand that charging for a service you fail to provide is immoral and illegal.

I sold my house to my daughter 2 months ago, May 1 2022. My spectrum service was not enough for her family so she called to cancel on May 18. She needed my permission so I called on May 19 and it was cancelled. She called the same day to set up an upgrade. They came out a couple of days later to upgrade and change out equipment. When I called to cancel, nothing was said about returning the equipment and I was told that all I owed was the $79.99. Paid that and done! Now I receive another bill for $215.99 a month later as a past due. I called and I was told my billing cycle was May 19 - Jun 18. And they charged me $136 for equipment. The guys that upgraded took the equipment when they changed it out AND I get charged for less than a day for the entire billing cycle also, even though my daughter upgraded and paid that billing cycle. I called and they were less than helpful. How disgusting! Ready for small claims I guess.

Deceive you about the price and can only record 2 movies at a time and you have to be watching one of them, what's the point of recording the thing that your watching?

We have to have spectrum for wifi and internet service in our area, but we cancelled the cable and TV option because it is too costly (when we can stream for 1/4th of the cost of cable with better viewing options), I called to cancel and was told I was disconnected as of that day but had to pay for the entire cycle (another 27 days) unless I wanted to call back closer to the end of the cycle. No thanks. I'll bite the bullet to get out of this awful service. $132 month for essentially basic cable (with about 1/3 of stations locked unless I want to pay more!)