SpectrumReviews 1,941

Avoid Spectrum at all cost. Their customer service is horrible, different representatives will say different things. They will lie through their teeth and take no responsibility for the BS that they put their customers through. We have had bad internet service for 3 years. Every time we call they would tell us to turn our router off and turn it back on. One day our bill went up by $20. We called to inquire and was told that we have been receiving their top package at a promotional price for 3 years. Now the promotion has run out and that is why we are being charged more. Well... we haven't had the best internet service to have been receiving their top package all this time? The rep told us it was because our equipment wasn't updated. We asked where were we suppose to get this equipment? Well... we were suppose to get it from THEM! So now the rep says they will get the equipment over to us before August 31,2022. Now it's Sept. 08,2022. We called today and now... our account can't be pulled up, yet they somehow have our information to draft from our bank account monthly.

Very poor service. Agents are disrespectful and unqualified. My cellphone service got shut off without warning. I have phone internet and cable. I'll be cancelling. I could've been sent a notice or bill in the mail. My card on file was lost so I cancelled my card and forgot it was my spectrum bill payer

(Regarding Spectrum TV)
Worst liars in customer service I have ever dealt with. Almost 4 hours on the phone, with 4 "retention " representatives, and I finally CANCELLED my service. I'd done well to cancel to begin with.
Promised channels that never showed up. Then told by the next representative that it would be in the NEXT tier. I went from $38. To $68. To $78. To $101. When they said it'd be $198, I just canceled.
FUBO is a much better deal. That's where I ended up.

If a company can ever be called penny wise and dollar dumb this is it. I doubt any of the shareholders of this company have an iota of a clue about how this bloated, ineffective mass of a company works and I doubt they pay any of their employees enough to even do their jobs. To my surprise and horror I discovered today that spectrum is clogging up my ability to stream on platforms that I have paid for on top of the fact that I am already paying for spectrum cable and internet. Nickeling and diming their customers while setting up the most ineffective way to seek solutions, this company can teach a harvard class on how being intentionally dense makes you more money. Congrats.

An Employee from spectrum ordered threw my account two iPhones $2000. In store with no ID or security code. Husband phone broke and said I can't because I owe 2000! I will be taking spectrum to court before this goes on my credit... so I left spectrum

Find a competitor in your area, they are out there. By far the absolute worst service and customer service known. I have never in my life experienced awful customer service as I have from spectrum. Switching mobile and internet services come this Friday. I'll be damned if they get another penny from me. I'll also tell everyone I know and post it every where I possibly can. Train your employees. Not one of them know their policy's. It's ridiculous how this company scams millions out of people and are not held accountable for their employees mistakes.

I called on July 6th to cancel my tv service through Spectrum and returned my equipment on the 8th, but now on August 30th they still took the full payment out of my account. I called to have it credited and they said I should have called back to have the service canceled but that was not what I was told when I called originally. I was told the service would be shut off on the 11th, not to call back on the 11th, which is what this woman was saying. All I wanted was to be credited for the tv service because they continued to withdraw payment for from my bank account. Not only did they not follow through with what was originally told to me, today she was very ignorant to me about it. The first person I spoke with was helpful and polite but the woman about the credit was terrible.

We were signing up for Spectrum after many years with Dish. We bought a new home that was previously connected with Spectrum. We had the floors redone so we needed an installation & for them to run the cables back through the floors. 3 weeks now & still nothing. The 1st time the guy came, stayed 10 minutes & told us a cable at the road was cut & he would send someone out Saturday to do the installation. Saturday another service tech showed up, never went inside & told us after looking outside that we needed an electrician to put the cables through the floor estimating it at 200 - 300 a line. He left & we immediately called Spectrum & was told that the service guy told his dispatch we had no outlets in the house. WHAT A LIE! We have multiple per room... remind you he never came in the house. Spectrum called us back within the hour letting us know the service guy was going to get more cable and would be right back and that's been almost a week ago I guess he got lost... I don't think they want new customers. We are going back to Dish. To much hassle with Spectrum. The installers didn't want to do the job they came out to do. There was no cut cables at the road and drilling a hole through the floor to connect the existing cable must have been to much. Overall, really bad customer service & nobody had a clue what was going on.

Spectrum lost connection several times, also charges more for regular customers, so I switched to another service after many years. When I brought the Spectrum modem to the store where I got to quit the service, I was told just ship the device in UPS that's all, I don't need to do anything. To my surprise I got a bill for August, I called on Aug 25 for the bill. Now I have the bill for September. Though I started another service and shipped the Spectrum modem on July 25, I am still charged for August and September. Spectrum A big company doesn't deserve my respect and trust.

I was on the care program with these guys for only the internet before moving to my new home they assured me that wasn't anything going to change, but the first month they shutdown service until I payed more I dithink much of it because of the move the next month the same thing saying someone messed up on my account but to get service back I must pay 3 times my regular amount until the refund goes through fell for it again and now it's the same old Lie 3 times the regular amount and service will be turned back on. But I'm here to tell all not to mess with Spectrum anymore cause it's like believe the lie I'm telling you and pay what I want or no service for you... but I'm not giving up yet someone other than Spectrum is going to tell me is they are right or wrong the State who offers this program for low income families, ch. 2, 4, 5, 7, 9, or 11 news, and last but not least a lawyer. To be continue

Worst service to ever exist! I am not one to write a review but damn. This is the crappiest service ever in my entire life! Service outage every other day and having to restart my tv over 6times today because the internet isn't stable. I feel robbed of my hard earned money for paying for service that isn't delivered as stated by the company. I'd switch if there was another provider that serviced my area but there isn't so I'm stuck with this company. I would give this company no start but unfortunately that isn't an option for that here

Could not even take a payment at the Brick and Morta store. Acted like it was a chore to Answer my Question. Then had the gall to tell me to go to a Kroger and Satilite location. The store needed to be closed until the situation was repaired. They are more worried about cell phones than the cable and internet. Just Rude

I had Spectrum for years due to the fact it was the only provider in my area. I canceled TV with them over 2 years ago and they are now trying to bill me for equipment they told me to not bother turning in because it was old tech. I recently moved out of state and canceled my internet with them and they now expect me to pay for the modem I RETURNED. I called over a month ago to cancel my services and they didn't bother to do that. I am so glad I don't have to use them now and intend to NEVER use them again. If you have any other options go for them and avoid Spectrum. Additionally, my internet service was never what I paid for. I paid for the top service and it would drop daily and I never got the upload or download speeds I was supposed to and that was hard wired into the modem. Just AWFUL!

The stability of the Spectrum TV app must be controlled by aliens. Goes down all the time. Crummy picture quality. Amazing they can charge people for this.

I switched to spectrum mobile from Verizon. What a huge mistake. I got the worst phone service ever. Intermittent, and dropped calls. Sometimes I wouldn't receive calls at all, and my iPhone 11 wouldn't even know someone called me. I called Spectrum customer service. Most people I spoke to were incompetent. They gave me the run-around transferring me between departments. One of them deactivated my line leaving me without service. I had to spend about 9 hours on the phone with them to try to reactivate and no one was successful in doing so. If I could rate them negative stars, I would.

Awful service, in and out constantly. My bill had random charges every month that I would need to call and dispute. They offered me free tv to apologize even though I said I wouldn't use it... then they charged me for it. When I tried to get the tv taken off, it was nearly impossible. I finally decided to cancel but "Sean" wouldn't let me! I repeatedly told him I didn't need to hear his offers to stay as nothing would change my mind and he called me rude and hung up on me. Maybe I was being rude, but only because he wasn't canceling my service. HE was rude. I called back and spoke with a woman who canceled me immediately. After 4 years of service, she was the most helpful person I've ever spoken to.

Once again, I have foolishly signed up for spectrum services. I see that I've denied the spectrum TV package, and it appeared on my bill anyway. In trying to resolve the billing with customer service, I was told I need to come into a location. As always, spectrum chooses to inconvenience the customer, and helps the customer well give in or give up. Such dishonesty!

Seem a lot of articles have been written about the US Affordable Connectivity Program... and Spectrum offering 100 MBPS. Since I've had 20 MBPS for years, I signed up for the ACP program and was approved... have been paying my full bill for 5 months now. EXCEPT, still at 20 MBPS because the 100 MBPS is ONLY for NEW customers. Didn't see that in any of the articles. And Spectrum Customer Service made it QUITE clear that the 100 MBPS offer was only for new customers.
So IF you are a new Spectrum customer and qualify for ACP, you can get the 100 MBPS... until the ACP program runs out and the price will go to $75 per month. (PS. 100 MBPS is currently the slowest rate offered.)