SpectrumReviews 1,941

Spectrum has the worst service ever. Spent over two hours on the phone to get nothing resolved, with no equipment in my home working, including Internet, and I work from home and need it. But they had no sympathy and didn't care. Can't come for two days. Thanks for nothing! At $300 a month, you'd think service would be better.

Lisa T

I canceled my service 7 months ago and returned my equipment. They have it noted on my account and continue to bill my bank account and refuse to refund over $1200 I was billed for on a service I never received. Said I can only dispute the last two months. The service was horrible and the company is scum! Stay clear.

I used Spectrum while living in Montana great service.
Then I moved to ST Regis falls NY
The most terrible customer service I have ever received! The associates in the offices were horrid. Rude and very unhelpful. Screwed up the orders and then the installation person ran wires and put holes in my house before figuring out that our tv was too old for Spectrum so he left all the equipment and said to stream the service. The streaming service was absolutely horrible,
this is the BIGGY They have been taking money from my account for services that I canceled in their Malone office and Refuse to Pay the money back i(in the Hundreds of dollars,
I am turning them into the Better Business Bureau. Another indicator of the poor service The day I returned the equipment and canceled my account the person ahead of me and the person behind me in the line was also canceling their service. Bad Business

Television services were added to my account without my consent nor knowledge. I missed two charges because my life was chaotic and it was the holidays. I called to have it fixed and was told the $270 of additional charges were non refundable because I did not catch it, THE SERVICE I NEVER REQUESTED, on my bill quick enough. It is unreal how unprofessional and condescending this treatment is. To inflect that I am irresponsible in not catching it on my bill like I have to scour each month to protect myself from my provider is insane. I would have kept my internet if Spectrum would have just fixed the error and refunded the charges. I never even used the service. Never asked for it. Don't even have a tv. They told me that I could have streamed the tv so that wasn't a factor. I had better customer service with Roshan mobile service in Afghanistan. During an actual war. The worst part about it is that Spectrum will go on unaffected. Clearly they don't need my business.

We return the $#*! TV and they are forcing my family to pay more it suck $#*! Spectrum. I wish it never existed.

Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the most pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back.

I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service.

I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown.

I was with bright house for so many years, long time customer were treated with respect. Since spectrum started is the most expensive service and worst quality in special for long time customer. At this point I am give up cable I cannot longer deal with bad performance and worst customer service. I don't recommend this company to anyone.

You know I've was with them for a long freaking time now all we have it Internet and the app 250 a month TV buffers all the time and keep going up and up they need to be stopped and shut down I urge anyone who thinking about getting there services run run they want do nothing but screw you out of money

I've been with Spectrum for 6 years and I was trying to switch to my phone company for internet services. I called on the 9th of January and was told I would get a refund for that month $86.
January 11th I called customer service asking when I should bring the router back and where. They told me in 15 days time bring to Auburn Maine store and this customer service assistant assured me i would get my full $86 refund. When the 16th of January came around. I unplugged the router and dropped it off at the Auburn Maine store on the 16th of January believing if I dropped it off in 15 days time after speaking to a Spectrum rep I would get my refund. 21st of January I did not get a refund at all. I waited thinking maybe because it's a weekend. Well today 23rd January I called and spoke to someone who told me they will NOT be giving me a refund because I canceled services after or during the billing month start. I am EXTREMELY upset because $86 goes to a company that clearly ripped me and my family off. That's money I could have used to feed me and my baby girl! I will not be using Spectrum for anything I the future and will be telling all of my business partners, clients, friends, and family about this experience.

Constantly having issues and problems with my service. Always have to have a tech come to fix or change out equipment. Outages all the time, pixelation issues, guide issues, have to reboot often. Headaches, stress and frustration. They raise prices but service is crappy. Customer service is a bunch of idiots. Should I go on?

While spectrum cable works well it does permit consumers to pause their tv. Nor can one reverse or fast service. These are essential features. Spectrum please make plans to add these features.

If I could give negative stars I would! Save your time, money, and sanity!
They will find every possible way to cheat you and STEEL your money. They provide false information for their benefit. Make it almost impossible to to cancel subscription, and just as hard to return the equipment without being charged extra fees. Try to turn in equipment early, FORGET about it. Don't have equipment turned in the day of disconnect, plan on paying a fee. Cancel service after 11:59pm of last billing cycle day, plan on paying another monthly payment (no prorate)
Chose any service but spectrum if you can! Run as far away as possible!

I was trying to do a transfer of service in-store for the equipment on my account. The store never set up the transfer. Mind you, I drove over 60 miles one way to said store because Spectrum has no service locations in the area. The person taking over the equipment called in to set up an account and Spectrum just gave them my email, password, login - everything. Without my consent. I need my email for my new service, which now I obviously can't set up until all of this is resolved. They took absolutely no responsibility for the breach of privacy and refused to give me back my email.

I was solicited on the phone by Spectrum and when I asked for a list of TV channels they provide, the caller started to curse me and called me a mother f*cker. All I wanted was for them to send me a list of channels. I will never do business with a company like this. Be warned.

This company is a thieves, do not buy anything with them, they sell you a service and then when the invoice arrives it is other prices and every month they charge you different things.

They sold me exactly in Aurbundale, Florida office, one offer of 2 telephone lines for $29.00 and the third line free, then they charged me for each separate line, then another invoice arrives and they are charging me 1g for the third line, I will stop paying for the phone service with them for that reason, they are criminals, that company should not exist.

I had problems with the sound on on demand. So they change my cable box. Now when you go on on demand you cannot see all the programs.