SpectrumReviews 1,940

The reps have no idea of what they're doing! I have talked to one incompetent rep after another. That also sold me a broken phone...brand new samsung galaxy s22 that was overheating when I did even simple things on it. The reps at the store confirmed the phone was "faulty" but when I tried to exchange it, I was still charged a $50 restock fee...so be careful, they must resell it. I was told I'd have free mobile service for a year. I just had to pay $8 a month for my phone galaxy a14 ( which I exchanged the s22 for) and I just checked my credit card and they charged my card $55 because someone screwed things up on their end.

Sounds like the company has issues and your customers are unreasonable to the company. Daring your customers to be unreasonable and that is the customer you want is drawing attention to service problems.

We have had services issues even after technicians spending 3 hours at our house trying to figure out why we have sound with no picture and vice versa, spooling screens and voices that do not match up with the person speaking.

MY INTERNET SERVICE IT SEEMS TO WORK WITH GASOLINE EVERY MONTH OR SO I HAVE TO CALL SO THEY CAN SEND ME THE SIGNAL AND THE SPEED THAY I PAY FOR. AND IF YOU GO TO THE MAIN OFFICE YOU WAIT MORE THAN AN HOUR TO BE HELPED. THATS NOT ACCEPTABLE. IF THIS TIME MY SERVICE DOESNT IMPROVE IM GETTING OUT.
DONT BUY SPECTRUM!

I ordered spectrum again- biggest mistake of my life. They told me that 15 channels was $25, and then found out, there was an additional $22 charge for access to local broadcast channels. When I went to cancel the service,they would not pro-rate the charge. They are horrible scammers, and rip-off artists. The challenge is that all of the other companies are just as bad

Worst worst worst service ever. First customer service is unprofessional. They talk over you and they do not want to hear what you have to say. I had a replacement phone that had to be returned and because it was one day over they slapped with with 500.00 dlrs. They don't try to work with you at all. I thought I was saving money but instead they are screwing me over. The rep told me that they are very tight with their service and that if you get a phone out of their network it has to match the MEI that they work with in which wasnt explained to me initially. I asked to speak to a higher up she comes to the phone and tells me that, that amount is non reversible and she's like ah-ah, ok any thing else I can help you with.ah-ha in a soft voice ah-ha...if they should have explained before believe me not I wouldn't have left ATT. Trying to save instead getting screwed over. Consider it before you get screwed. They are out for your money. Mark my word.

In order to reduce the cost of my excessive internet/cable bill Spectrum is forcing me to cancel service for 30 days, return all the equipment and then re sign up and re connect everything. Savings are major- but they will not help any other way. A second home we aren't at very often therefore it is quite inconvenient to do all this. I cannot believe that a company would penalize long term customers by making them go through this process. I need high speed reliable internet for work or i would go with someone else. This is a ridiculous way to serve customers.

Too much to list it all...
*When it was Time Warner it had the best customer service of any adult life.
*Ever since Charter merged/took over, every department has had customer service steadily decline.
*However in the last week after moving just 35+/- away Charter/Spectrum has been an absolutely DISASTER!
*I've had to spend more than 20 hours in my 1st week in my new residence trying to resolve all issues, and it's still far from concluded.
*I'm being charged more than $60 more a month than the exact same plan I had at my former residence - without any reason!

Bottom line, unless senior management steps up soon to resolve the horrors caused by their poor employees and company policies & procedures... I would tell everyone to NEVER CHOOSE SPECTRUM OR CHARTER FOR ANYTHING!

Hopefully I'll get a positive resolution so can again recommend them. However they still need to get rid of many terrible employees, retrain at least many thousands, totally restructure ALL their customer interfaces, and make massive changes to their procedures & policies!

Ask for a service to be removed. They did not remove it and now want me to pay for service. Will not let me hear the recording of phone call when I called in to have cable removed they say I said I would call them back that is not what was said customer service manager was rude would not let me speak kept interrupting me I will be looking into other services to switch to.

I have used Spectrum for over 8 years. I called to cancel today because every year they bump the price up by at least 10-15 dollars and I have to complain. This year they bumped it up $20. My husband found a great deal with another company with faster internet, so we switched.

Today I called and spoke with a head customer service representative by the name of Faith. She asked me personal questions and continued to interrupt me after I'd told her several times I just wanted to cancel my service. The final time, I interrupted her back and said, "I do not want to give you information about my personal choices for my household, I just want to cancel my service." Faith interrupted me back and said, "The way this works is, I speak and then you speak." I couldn't believe my ears and asked to speak with her supervisor. She told me she is the supervisor of customer service and that the call was being recorded. I said, "Great! Then they can hear the way you're talking to me!" I honestly couldn't believe it. After that, she put me on hold for 5 minutes, then came back and offered me a $30 a month discount, like they always do. I said, "After the way you have treated me, no." She never apologized and finally cancelled my service after being on the phone for about 15 minutes. I've never been spoken to that way, and certainly not by a customer service representative! I'm posting this review to say beware of upcharges every single time you renew, and the horrific behavior of Spectrum's supposed "experts."

Spectrum cable/internet here in Florida is a rip off.
Had our service relocated and charged me a relocation fee of $59.99. It took 3 different visits with 3 different tech's and 3 different days i had to be home to get the service working.
They said they didn't charge me for the 3 visits it took to get my service to work properly. Are you kidding me?
They supplied all new equipment which made me lose my 2g network I was actually using. Now that equipment is worthless.
They wouldn't waive this reconnection cost.
I asked about the cost of the 500 mbps internet service i have. Why I was being charged higher than advertised for this service. They are charging me $79.99 plus $20 for Ultra plus $5 for wifi.
If you look the 500mbps is advertised for $69.99.
To make matters worse they mentioned it is currently advertised for $59.99. They stated the lower costs are the introductory rates.

Terrible customer service and worst internet speed of any company! I had no other options and was forced to use them until recently when I moved. I had notified them previously when my spouse passed away so that I could continue my service. They seemed to be unable to change the name and the contact number on the account so that EACH and EVERY time I called I was forced to verify my deceased spouses' information and inform them that he has passed away AGAIN. It was very painful. If you have another option, go with the other guys.

Disconnected my 88 year old mothers service and returned equipment due to exorbitant cost. Spectrum billed her for the next month after service ended then sent her to collection agency when we refused to pay for a month that we had no service.

I've had Spectrum for over 20 years. Whenever you call customer care with an issue, it's a 50/50 chance you are going to get to speak someone that's so condescending and nasty. This is the last time I'm going to go through that with them. I'm not one of those customers who call up and complain all the time. But if i call with an issue and I'm promised something, I expect that to be honored. I had an internet issue that was so consistent and troublesome that I was going to finally jump ship with Fios finally being available in my area. Upon calling to cancel I speak a very nice woman who stayed on the phone with me for about an hour trying to find a resolution for us to stay. We agreed on a solution and moved on. I call back yesterday cause a few channels are now missing and apparently now my call on the 1st was this phantom call where no changes were made or anything that I was promised. Obviously I'm upset but I wasn't mad at her cause she did try and I don't even trust these people I'm speaking to now. Real condescending and nasty tone as if I'm the one making this stuff up. I ask to speak to a supervisor and the agent tells me "Sure let me get a leader I'm sure he'll tell you something different than I just did" At that point, I made up my mind I will never do business with Spectrum again. 20 years of being a customer gets you absolutely nothing. There are some nice agents out there on the phone but a majority of them have a take it or leave it approach. That's not how you conduct business. Your job is to de-escalate, they just add fuel to the fire. What makes a company great is the service they provide and these people fall short every single time with false promise after false promise and treat you like you are crazy when you try to make a complaint about it.

The space is too limited to fully express the disgust this company & their so-called customer service, data, response to customers. They are like robots, billi g & when trying to get things corrected they are in no way accurate as they try to will assist 4-5 customer service agents later can assist with the billing issues you have sustained & that we keep paying & asking to be corrected. This company needs to be shut down, their non-existent fine line Ts & Tcs are erroneous & the service representatives have not a clue what they say & nothing said is reliable… you just just get another bill only to make you angry & force you/customer to call again. This viscous circle needs to end especially for us seniors. This is not only for us seniors but customers across the board. They wanted to credit me for 2 months of erroneous billing that I'd been reporting since February of 2022. Where is the rationale? It's 2023, communication & customer service is apparently lost in translation but I want, demand resolution.

They raised it 49.99 without telling me. I was in a lock price at 29.99 for 1 year. They lied to me. I called them all they did was lie after lie...they said there was a rate increase I was told by friends they do this all the time. I got the paperwork showing 29.99 a month free wifi...new service one line. It not even been close to a year yet. I'm having them remove it asap...

Spectrum is the worst! Our internet is out since Wednesday and it is clearly due to their cable connection issue. We called their "customer service" to get it fixed. They told us they may have technicians on Friday and that's it. I told them we worked from home and needed the internet for work. My kids also needed internet for their homework. They did not care at all and someone actually said she can put us on their priority list so that we might be able to get serviced earlier. It's Friday evening now and still no sign of anyone from Spectrum. Unfortunately, AT&T does not have fiber in our area and the internet speed they can offer is like from the 90's. We have no choice but to wait and have no idea how long this is going to be.

When thinking of service, do not use spectrum as they offer the best and provide the worst services ever and they lie about everything from service to equipment. Do yourself a favor. Look elsewhere, cause you will regret using spectrum.

Spectrum sales rep was at walmart and asked if i was interested in spectrum and i clearly told him no. I explained i heard bad things about spectrum and was not interested but he was a bit pushy and was not willing to accept no as a answer so he told me it was free for 2yrs so i signed up and after i talked to my wife we decided to cancel and we told ivan to cancel and we still recieved that stupid box at our door so he obviously lied when he said he would take care of it. When a company lies to me even once i always think what else are they lying about? If you have to read the fine print to make sure you dont get screwed then thats not a company i want to do business with. Then we returned the stupid box to the spectrum store and had to wait at least 45 min because there was 12 other unhappy customers in the store and had 5 registers open but only 2 were helping customers. The others were doing paperwork or punching buttons on a computer screen and had no sense of urgency to speed up the wait time. Im glad i cancelled my service i would hate to have to wait that long every time i have a problem. Definetly do not trust Ivan Beltran worst sales rep ever he only cares about making sales does not care about what is best for the customer he only cares about what is best for himself