Sofamania

The customer service is horrendous! I placed an order through furniture mania on Amazon.com. Turns out furniture mania is Sofamania! I ordered the Modern Large Linen Fabric Sectional Sofa, L-Shape Couch with Extra Wide Chaise Lounge (Blue). The couch arrived damaged as well as the packaging on 9/25/18. I was quoted 3 days to ship a replacement. After many conversations, and empty promises (refunds offered for the inconvenience, but never provided), on 10/30/18 I was informed they have no more in stock, and it would be 6-8 weeks to get another. At that time I requested a full refund. This is when I learned I'm not getting any credits for the inconvenience.

Also I found this to be disturbing, but I was offered a free mattress to remove my negative comment from Amazon.

This is not good customer service. If you promise something you should follow through with it. If you're unable to fulfill a customers order, you should tell them so immediately and not string them along. This has been a very painful month and I'm glad it's over!

Please be cautious when placing any orders with them.

Also, I had to work with my credit card company to get my money back from them!

I was nicely surprised when I got my sectional - was Huge - typically when I order online from a few of the well-known eTailers when I get the furniture it is tiny - ie made for small spaces. The sectional I got is Beautiful, so I got some chairs too - and again they are Adult sized! I REALLY like that I can monthly-pay w/ Affirm. I have seen the sectional and chairs I have gotten on the big-box online retailers - and they are at least 50% more - so I know this site is a real deal. Will be back. PS CS was great too - i had to cancel a bed frame order - i emailed them and w/in a few hours got an email that they had cancelled it - ergo no Laborious tele calls, begging, back-n-forth, etc. I will be back!

I ordered from Sofamania and was waiting anxiously for my couch to arrive. I was highly disappointed when i was communicated that the stock for the couch I ordered is damaged and thay can't honor my order anymore. However they offered an alternative with an $50 upgrade for the inconvience, now this is what I call customer service! The alternative I received is is far better. They were able to deliver the item within the originally promiced delivery date. I like the fact that they act fast to handle the situation made my experience with them a great one.

I am getting married soon and was looking for a bed. I was completely fascinated by one of these beds on Sofamania. This bed seems to be perfect for our needs As this purchase was a surprise for my girlfriend, I wanted this to be delivered as soon as possible and at time when she is not home. The bed got shipped the very next day of ordering and when I requested to schedule a time, Sofamania representative told me that she cant assure me on delivery time as it is handled by FedEx however she was able to get me connected with the FedEx Station Manager. The Manager helped me and assured me with a time slot when my girlfriend is away. The bed arrived on time and during the timeslot I was assured of. It looked better in persoan and its a steal for the price. It was a plesent surprise for my girlfriend and she really liked the bed! I really like the way Sofamania representative took the initiative and connect me with the FedEx Station Manager. Good work Sofamania!

I purchased the Griffin Linen Chair on Sept 28th, 2018 for my grandfather who weighs 190lbs. On day one the first rear leg was wobbly so I straightened it. The leg held up for about 2 months then the two front legs broke. The legs actually weren't broke. The triangular piece of wood the leg screws into broke. The wood is covered in a black felt material. I peeled the material off and discovered the triangular piece of wood is just stapled to a strip of wood. The wood was coming apart and broken at the staple site. I had to buy metal plates to screw to the strip of wood. Then screw the legs to the metal plates, much stronger now.
I think their furniture is poorly constructed and will never purchase from Sofamania again.
I did not want to go through the trouble of returning the chair, so I fixed it.

Well, we purchased a sectional knowing that it was cheap and not the best quality. Kids will be using it so we didn't want the best of the best.

Lo and behold, we didn't expect the customer service disaster we experienced.

The sofa arrived very quickly - three business days later! - but was missing the instructions, feet and hardware. I tried to call several times - no answer.

Received a response to my email inquiry with instructions and was asked to provide info on what was missing.

It took over a week to receive the missing parts. And guess what? They forgot to include about half of them! And the ones they did include were WRONG. In addition, we realized, in our attempt to put the sofa together, that the brackets to hold it together were not aligned (and didn't match so they'll never fit together) and the middle section was taller than the end sections.

So we called again. We were asked to provide documentation of the issues. We did.

They offered us a whopping $75 to keep the sofa as-is. Missing parts, build issues, and all. We priced buying the missing parts and we were looking at over $100 in parts.

So they upped their offer to $100. Or we get to deal with the hassle of sending back.

Don't buy. The price is tempting. The sofa actually looks good (minus the mismatched pieces) but is sooooo cheap. We'll be buying elsewhere and accepting that we should have known better.

Sigh.

Ps. I tried to post this review on Sofamania's site and shockingly they didn't accept it! So don't believe all the positive reviews. They clearly have a way of blocking negative ones.

I purchased an on sale sofa chair which just means it is slightly wider than a normal seat. This chair was grey and modern with an ottoman foot storage included. Worst experience purchasing I've ever had. I'm giving the company a 1 star rating because at least they did deliver it. Firstly, one of the legs was bug infested and sawdust was everywhere. Since it was only one leg I let it go and asked for a leg replacement. Which after some talking and pictures to prove damage they sent me another set of legs. Which took another week and a half to get. After receiving since my company had already arrived and didn't need chair we were slow to assemble the chair! BIG MISTAKE! Again more issues, secondly, one cushion wasn't filled in properly so it's an empty corner and thirdly, two of the leg screws where you attach the chair legs were screwed and drilled incorrectly. Making it impossible to attach the legs. After contacting company they have refused to help due to the past 30 day delivery. My husband is going to have to experiment and drill where the leg holes should go and we need to pray it works! Otherwise I'll be buying new feet to attach to bottom. This company is a scam! DON'T PURCHASE from them. They do not have quality furniture at reasonable prices. I've bought better quality furniture at WALMART!

I got this couch during a sale on Sofamania 3 months back, for a whooping 15% off. Even though I wasn't sure what to expect, I decided to purchase it after reading the reviews. Interaction wih Customer service reps was pleasent and they helped me with my questions. Item arrived in good condition and was delivered on time. The quality of material used is good and the couch is in good shape even after heavy use. The only downfall I see of purchasing furnitur online is that one has to assemble the furniture and for a persone like me its a huge pain. Overall its a great expericenc buying from Sofamania... recommend!

I purchased a sectional sofa from Sofamania.com. About six weeks later the cushions started to pill very badly. I have no pets and am a small person so there is no way it was wear and tear, it was just poor product quality.

I reached out to their customer service to replace the cushion or at minimum try to buy a new cushion to replace it. They first noted it was out of their 30 day policy but after persisting they finally offered to make an exception and send a replacement. I received the replacement but it was the ottoman bottom and not the cushion. I reached out to them with pictures that they had sent the wrong replacement and asked how to send it back. They noted they could not help me because it was out of the 30 day policy. The customer service person Ciara after several e-mails would not acknowledge that they sent the wrong item, nor allow me to purchase a replacement at my own expense but kept repeating it was out 30 days notice. Now I have to throw away a couch I have had for a few short months.