Couches are perfect. Worth what I paid for them, breeze to assamble. I read the reviews and I'm glad I ordered anyways. They are a new business and there is room for improvement, however my experience with them was great!
I am a web designer and I like the way you people have maintened your website, I like the products you showcase however I feel tat there is room for impeovement, you people should try enabling 360 degree view of your products and that would be amazing. You can contact me if you want to get that done :) Shopping furniture online is a tricky and always leaves customers wanting for more. I would really love to see the products in person since images and view can tell you how the product looks but not how it feels, so one has to take chance and I did. I have to say I am impressed, it was all good, from ordering to receiving, assembling and the quality and feel of product. The only issue I faced was with a missing cushions which I found inside the base when told by your customer service team, you should put a note somewhere on the external package as to where to find them. I am happy with my experience with Sofamania and would rate them 4 stars for their efforts.
I was looking for a futon that looked good and is comfortable. I decided upon one in black on Sofamania.com and could't be happier. Delivery was within time frame and Item set up was very easy and it looks great. The length is a bit short, but i am okay with that. I have had a great experience with the customer service team as they were able to reslve my queries in time and professionaly. Overall, I love the product and services! Would recommend Sofamania!
This sofa is very beautiful. It is well packed and arrived on time as promised. Also this sofa is as described in the picture. Size and the holding capacity of the item is as per the requirement. There was just a small issue with the sofa at the beginning, the legs are slanting/bending towards the floor and i was very upset but the team helped me a lot by sending out the replacement of all the legs and did address the situation properly. I am thankful to them and really appreciate their products and services.
I am very excited with my purchase. In a very first look, i like the design and the structure of this chair. As i want to purchase large number of chairs in a designer look at reasonable price, it suits my expectations. I really liked the fabric of the chair and the two support pillows makes it more comfortable and stylish. Easy to assemble the item and it was packed in standard packaging. It is a product which is liked by everyone and highly recommended.
We are finally done with the living room décor, purchased this mid century futon in purple from sofamania and its amazingly gorgeous! Received it in 2 boxes and it took me and my husband around half an hour to put it together. This is my first purchase from them and i was a little skeptical, they have mixed reviews and some of them were terrible, so i called the 800 number to find out, the associate was very professional and cleared my doubts and assured me not to worry, she also helped me with the details of box sizes and weight. They shared the tracking information on the 3rd day of ordering and I received it before the due date, I am happy with my purchase and experience with them.
Customer service is horrible. Order a navy blue chair. Sent the wrong item the first time. Tried to send back and was horrible to contact. Told me to keep the product and they would give me 10% back. I did not want what they sent me. Sent it back and got another package that was awful wrong! Awful company!
We do apologize our shipping department did not send the correct items, and are currently addressing the issue of difficulty in contacting customer support. We do appreciate your review and will work towards rectify these issues.
I like the cushion seating of the sofa. The complete sofa is covered with genuine fabric seating where I relax after coming from a long working day. The design looks good with my rest of the furniture. I can comfortably sit with people and enjoy the family conversation.
Sofamania Posted Very attaractive discount on a Recliner Sofa around Thanks giving.
I had initially booked a Sofa from different shop from their Thanksgiving deal but then cancelled that after choosing this better offer from Sofamania. After 1 month, they cancelled my order without any prior conversation with me, I am left with no Sofa, All the Thanks giving deals are gone and I need to have a Sofa in my house and no way I can get it in Thanksgiving deal rates at any outlets.
Who is responsible for this financial loss of mine?
I don't understand how can they cancel my order just like that,... it is like putting fake deals just to attract customers and cancelling them. If there is no stock then why do they accept orders?
Hello,
We do apologize as items do oversell, and it is never anticipated to not fulfill an order, again our deepest apologies for any inconvenience caused by the matter.
Regards,
Aldo S.
www.sofamania.com
"Packing of mattress is very good., they covered all sides, all edges with hard card bord along with thick poly. Cover and finally packed with plastic gunny bag & stitched very well. I was worried about packaging & transportation before receiving the item, finally the mattress arrived: it is amazing, sleeping is very very comfortable. Spring koils working fine. I observed, i am sleeping 2 hours extra time for my regular sleep. This is a sign of comfortable sleep with a suitable mattress."
Ordered a love seat last week. Great look... Value for money... Very good service by the seller Sofamania... The people are good, responsive and concerned. Five star for the service. Worth of money...
This sofa is such a masterpiece that i am not able to describe in words. It is made in such a way that it provides so much comfort and coziness when anyone sit on it. I can rest on it for long hours and i am happy that it has good weight holding capacity. Sofa is as per description and every part came, just need a minimal assembly. However, color was little darker than expected. It is a recommended product.
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
I love the furniture as the quality is so good. I have been purchasing furniture from sofamania for almost a year now and my experience has been always good. This time also recliner is amazing. Every one in my family loves it...
I really like the style, color and design of the furniture collection at your store. I ordered one of the sofa as i really like the color of it and the description matches with my requirement. I also called team to know the description of the box as it would be very difficult to bring in through the stairs. Everything was fine when i received my sofa except one thing that truck driver and delivery boy left the item at the leasing/management office as i was not there to collect the delivery and i with the help of my neighbors have to bring it upstairs. Sofa is very nice, Very comfortable and amazing design i would say.
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
I like sofamania for the value for money they offer. Bought this very beautiful box sofa from them and It is really great, beautiful fabric and a sturdy built. I learned a long time back that you get what you pay for, and when you buy furniture online be aware that you need to assamble the furniture yourself. Also expact a little color variation in person when comparing with the images you see online. Overall I recommend Sofamania for the value for money they offer and their smooth delivery process.
Hello, thank you for your feedback, it is much appreciated and are glad you are satisfied!
I have purchased this sofa from SofaMania and i really like this product. I was wondering to have leather products in reasonable price. Item was as per the expectations and description. Look of the sofa is modern and the cushions are for ultra comfort. Every part required to assemble the sofa was in the box and packaging was perfect. Previously, i was worried about the purchase as i did not ordered before from you guys. You guys made it perfect for me. Everything was at par(products and services). I will continue purchasing from you guys in future and will recommend your company for furniture and mattress.
I read the reviews and decided to give a chance... 10 stars for me... got it within a wk, great quality, exactly what I ordered! Fifured I should review it, cause most people are disgruntled when they do reviews l!
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
The chairs I bought from sofamania are comfortable, sturdy, and supportive. Very cute and excellent quality! Delivery was hassel free and they have courteous and smart customer service team. I got 6 chairs, 4 for mine and 2 for kid's room. I like the fact that these are right height and are supportive enough to sit and work for hours. Took me some time to assamble, Other than that these are great. Price is great too! I may buy a couple more!
I placed an order on 11.23.2018 and received a receipt of purchase and have received no information on shipping and have called all of the company numbers I can find online and it just rings and rings. At this point I would be just be happy with a refund.
If the item was in stock, the site should have provided an exact ETA. However, if the item is not in stock, the site should reflect that the order would ship within 2-4 weeks. Once the item is ready to ship, tracking will be made available to the email address on file. I do apologize for any confusion or inconvenience caused by this.
When we were finally done with the living room decor, it appeared that all the furniture was meant to be - all in the right place, the right color combo and the right size - thanks Sofamania for the wonderful experience The vibrancy and playfulness of the place came out as we always wanted!
Answer: Hello Mary! Thank you for reaching out. You may reach us at 323-=981-9789 Monday - Friday from 9am-5pm PST. Thank you -Aldo
Answer: Hello, We're open from Monday-Friday 9am-5pm PST. Please know, there may be a time difference if you're in the east coast. Our number is 323-981-9789. Thank you!
Answer: Hello, can you provide us with a model number to ensure we provide you with accurate information. Thank you!
Answer: Hello, the driver will attempt to deliver to the front door, however I would recommend contacting FedEx directly for confirmation upon receiving tracking. Thank you!
Answer: Hello, all of your mattress are compressed and box. It will indeed need to be take out of the box to expand to its according size. Thank you.
Answer: Hello, unless the recliner is a power lift style, it will indeed be manual. For color options, you would have to click on the item directly, any additional colors would be listed on the righthand side, upon clicking on the desired option, the item itself will change color. Thank you!
Answer: Hello, most of our items ship via FedEx, the driver will attempt to leave the package at the front door, if not possible they would proceed with a mailroom or leasing office. However, the driver will not enter the residence nor assist with assembling. Thank you.
Answer: Hello, we currently do not offer the option to further date. If an item is in stock, it will indeed ship within 2-4 business days. However, some items do have a lead time of 2-4 weeks, meaning tracking would be provided within that time frame. Once tracking is provided, you may contact the carrier directly to request for the package to be held for up to 10 business days. Thank you!
Answer: Hello, all current models can be sound solely on our site. Thank you!
Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality and long hours. Sofamania ranks 9th among Furniture sites.
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com