Society6 has a rating of 3.6 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund and phone case. Society6 ranks 22nd among Home Decor sites.
I ordered some tote bags and mugs, but only the bags came. I contacted Society6, and Dev responded quickly and was able to replace the missing items right away. I really appreciated how they handled the situation!
We had a problem with our order. The customer service representative was excellent and did her best to solve the problem. I wish this kind of a service was given everywhere else!
I ordered a giclee print and it arrive with some defects to the backing paper on the frame, and the image itself had a huge watermark on the front. I wrote to customer support asking for help and Janie wrote back and explained that the artists supply the files for the print and there was no way to remove the watermark. She refunded the entire cost for the print/frame and was very nice! I hate complaining but it makes it better when it results in a positive experience. I will definitely be ordering from Society6 again.
Gorgeous products - very high quality. I had one small issue that was handled with stellar customer service. The representative that assisted me (Michaela) was professional, responded promptly, and was able to fully solve my problem. Very pleased with my experience and purchases!
I was not pleased with the product on my first time order, so I inquired and how to start my return. A full refund was issued to my card and I was told to keep or donate the merchandise, as I would not have to send it back! I am a customer care supervisor for a well known e-commerce company and I was very impressed with your service!
I love my new mug. The material is of high quality and it was shipped quickly and packed extremely well. Thank you so much for offering a variety of products that are so different from the 'cookie cutter' stuff you see everywhere else. The only problem I have now is staying away from your site to buy more product!
Love the quality of their t shirts and also their easy return policy. You should definitely give them a try.
I ordered a shower curtain at Society6 and unfortunately got a wrong one delivered. Asked for help and immediately got an answer. Can keep the false shower curtain (will be donated to someone who loves it) and my desired shower curtain is already on its way again:-)
Ordered a shirt from this site. Great quality but a bit too big. Amazing customer service made it a breeze to do an exchange! Will definitely order from this site again.
I had ordered a super cute pillow for my mom's Mother's Day gift and requested that the package be re-routed to my sister's address, as I'd be traveling over the weekend. A shipping mix-up caused the pillow to be sent to my sister's home city (not her house), but then it was backtracked and sent to my house instead, ultimately missing Mom's Day by several days. Feeling like a terrible daughter, I got in touch with Jeffrey at Society6 to see if they could help remedy the situation. Jeffrey, bless his heart, immediately arranged for a new shipment to beeline its way to my mom's doorstep. Thank you for your quick efforts, they were SO appreciated!
Ordered 6 items and 4 fit/looked great. The other two were a different color/print style that I wanted to exchange and they happily took care of me and told me not to even bother sending the two items back. Excellent customer service will definitely be ordering more from them in the future!
I needed to exchange my purchased tapestry for a smaller size and Christine was quick to help me with my issue! Not only did she answer within the hour, but she provided me with prompt instructions and even allowed me to keep my old product with a full refund! Great customer service!
I ordered 6 posters from Society6. Unfortunately a few had defective paper backing. It was crinkled and the glue was exposed. I sent a message to their support desk, and within 30 minutes got a response and was told my replacement posters would be shipping soon! I didn't even need to return the defective ones! Fantastic customer service!
The customer service was the best I've ever experienced in my entire life. I ordered a shirt and the fit was too large. I sent a message asking for a refund and within a few hours, I was fully refunded the entire cost (including shipping) and was told I didn't even need to send the shirt back. I was speechless! They've made an immediate fan out of me, and I'm so happy to see this amazing level of customer service. Thank you Society6!
I recently purchased a pair of leggings patterned by Doodling Together.
The leggings arrived quickly and I was excited by the lovely handle of the fabric and excellent printing quality.
Unfortunately when I tried them on I found the calf area was way too narrow for my curvy calves. I emailed asking if I could exchange them for a larger size and was surprised by a very prompt refund and reply saying that I did not need to return the ones that were too small but should gift them to someone they will fit and should just place a new order in the larger size.
Such prompt and courteous service is amazing to find these days and I wholeheartedly recommend Society6 products. I'm really looking forward to wearing the larger size when it arrives.
I ordered an iPhone 6 cover from the store in February. I live in South Africa and when the cover still hadn't arrived by April I contacted support to let them know. Christine responded promptly, giving me the option to get a refund or have the cover resent. I picked the cover as it was something I really wanted. She had it reprinted for me without delay and it was shipped again. I was very excited to receive the notice to collect the cover just 1 month later! Thank you Christine and Society6 for your generosity and willingness to ensure ultimate customer satisfaction. The cover is amazing, sturdy and beautiful. This is why I look forward to ordering from you again when I can ♥.
I made a mistake on my order and the same day the emailed me back and without any hassle they refunded me my money back so quick and effortlessly. Never had such a quick and easy refund experience.
I had an issue with an order from society6: I emailed them and got uber prompt answer which solved my issue. I followed the suggested instructions and all got resolved with the least nuisance for me. I ended up being happier with the order than before!
While looking and trying to decide between several cases (it was difficult to pick as they had a lot of great choices) I got too excited and didn't select the tough case I wanted to get when ordering. When my case arrived, it was the slim case. I emailed the company and asked if I could exchange. Dev went above and beyond to get me the case I wanted and I was so impressed with how simple they made it for me. Thank you Society6! You've got a forever customer here!
Society 6 is extremely customer-friendly. Michaela helped me with refunding shipping costs, sinced I made my purchase right before a promo was offered. I will definitely return to this site!
Answer: The pricing on our site is listed USD. I hope this helps!
Answer: All of our products are produced on files supplied by independent artists. If the file is too small, it may look bad on orders. Please reach out to our customer service team and they can advise if it may be a production issue. https://society6.com/help/contact
Answer: Please reach out to our customer support team and they will be happy to assist you with any returns.
Answer: I'm sorry for the delay responding to you on this. Unfortunately, we're unable to charge import taxes before hand. So you would have to cover duties since the shipment would be coming from the United States. I would definitely recommend checking with Canadian Customs to see what the requirements are for charging duties and break your order up into smaller orders. If you have any other questions, please feel free to reach out to our Customer Support in the link at the top of our SiteJabber Page.
Answer: Hi Christine, Thank you so much for reaching out. I'm going to investigate and follow up with you via email in just a few minutes.
Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more). The artwork on Society6 is created by hundreds of thousands of artists from around the world. When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.