If I could give a zero or worse I would! This company just scammed me out of $65 dollars right here at Christmas (plus the money I will spend on replacing that gift!)
We ordered a clock on Monday, Dec 19th and paid an extra $16 for GUARANTEED delivery on or before Dec 24th. Normal delivery is $10 but I needed it there for Christmas and felt it would be worth the extra spent. We ordered it on Monday. By Wednesday morning we had not heard from them with any order tracking info, although the money had been deducted from the account on Monday. So I contacted them by the chat, there is no telephone number (RED FLAG). The agent I got was Sylvia. I asked her if the order was going to be delivered as guaranteed. Sylvia replied that "Unfortunately something unforeseen has happened and the clock was not yet produced" I liked the clock so at first I didn't intend to cancel my order, but asked for a refund of the extra $16 I had spent for the GUARANTEED delivery that was not going to happen. Sylvia told me they wouldn't refund it because (I quote) "It's a production issue and not a delivery issue"
After wasting about 45 minutes trying to get Sylvia to understand that when someone pays extra for a GUARANTEED delivery but doesn't GET that delivery then they should be refunded the extra cost.
Nope. And even though the order has not even been processed, because of the unforeseen issue, they won't cancel the order and said if I want a refund that I had to wait for the clock to arrive first, then request a refund/return.
I don't believe I'll ever see the clock. I don't believe there was a production issue. I believe they scam people by promising the delivery that they don't intend to do. Free money as far as they are concerned.
That's pure SCAM.
SCAMMER ALERT
None
Bought this oct 2016, had one year now. Can attest to it's quality, durability, artisan craftsmanship & aesthetics. And the artwork is printed top-notch and doesn't wear off.
You can't go wrong - you can even keep casing Society 6 and you're bound to get a great discount when you buy.
In fact, the only problem you'll have is which artwork to pick - artists galore w oogles of talent. Literally something for everyone's taste.
Society6 is a breath of fresh air in our commoditized world.
Enjoy!
Photos are from today.
https://society6.com/product/pollock-lwc_iphone-case?sku=s6-*******p20a9v511a52v378
I had wrote a review and said how pleased I was with how things were handled, but I spoke to soon and should of waited to see when my item arrived before I wrote the review! I never write reviews at all, but was asked by Brittany if I could give a review for Society6! Also I do not order online at all and never have, these items were sent to me as gifts! So I did write the review not thinking that they would send me the same quality print on the shirt that was really bad and not vibrant like the first two I received! These shirts were for me and my two friends and we were going to a big event called Fanboy Expo to meet James Marsters who played Spike on Buffy The Vampire Slayer! That is why I was excited to get these shirts for me and my friends, but when the first two arrived they shipped very fast and we received the Men's small and Women's medium and the art print was really nice and the color was great! The last one which I needed was a Women's Large took a really long time to get here over a week and when it did come in the quality was very poor and the color you could clearly see was not the same and not acceptable! I could not wear it at all to the event! So I contacted Society6 and explained what happen and got a email from Brittany the very next day! She ask if I wanted a refund or it replaced and of course I wanted it replaced, because I wanted the shirt! So she sent off for it and when it came in on 8/7/2015 I couldn't believe they sent me the shirt again with very bad printing and even worse than the second one! So I emailed Brittany again explaining what happen and she said would you like to try again with the shirt or a refund! I said I really want the shirt, but this is now twice Society6 has sent it this way to me and I thought this time they would make it right! I didn't want to have it shipped again and the same thing happen I told her! She was trying to say that it maybe the art why it was not printing out, how can it be the art I told her when the first two were vivid! So I ask since this shirt is having problems with printing can I just get a different Buffy The Vampire Slayer shirt same price! So Brittany said yes just place your order and I will refund you that money for that order and than explain how to return the first shirt! I couldn't believe she said return the first shirt, because when she first sent the replacement out she said no need to return that shirt and now she was asking for it back! I told her why would I do that when you said I didn't have to! Brittany said there is no need to return neither shirt, sorry for the confusion! I told her also these shirts were gifts and bought for me and I did not have a debit or credit card and when she wrote back she said go ahead and place your order and than I will refund what item you order! I did exactly what she said and got to where it says pay with credit card or Paypal and ask her what to do next. She said I can't do it unless you have Paypal or can you use the card that was used! I guess she really didn't read what I was saying, because I told her more than once I didn't have any of that! So she was like do you want a refund at this point! I really didn't want a refund, just another shirt and Society6 should of just, instead of giving me a hassle, said yes we will send you a different Buffy shirt, even if I didn't have a way to pay for it, because it was a gift and ruined the event I was going to, because of the poor quality and not being able to wear it! They should of did what the customer wanted and wanted to make me happy and not unhappy! When I also at the very last wrote Brittany again explaining how upset I was and how someone should look into why I received the shirts twice with bad print and said I'm not the only one I told her that had this problem, I can see from others on this site and reviews they had the same problem and something should be done when a customer has paid for something and received such poor quality! She didn't even address what I said and was to me short and just told me when My dad, who order this for me, would be receiving his money back! I thought it was rude to do so and wrote back and told her that I was upset and how things were being handled! I really hope Society6 takes this seriously, because when a customer is not happy and didn't get something resolved like it should of, sure my dad will be refunded the money, but that is not what I wanted and with the confusion and Brittany saying one thing and another, makes someone not want to order anything again!