Amazon

I ordered an item worth £336. The item arrived but was not usable so I returned it. I ordered a similar but different make, so I have in effect bought two machines. They refunded the money to an online Amazon GIFT CARD, meaning they were holding the money in credit. I was not told this, and so I was waiting for the money to be refunded to my credit card, not knowing it had been credited as a Gift Card. Whilst I was waiting I ordered other small items, Unbeknown to me these items were deducted from my Gift Card balance. When I spoke to Amazon this morning, they said that because my last purchase was "paid for" from my Gift Card fund, they can no longer refund me the balance other than for it to be used against future purchases. Having a substantial credit with Amazon means that
A) I am without the money in my bank account.
B) I have to use it up through future purchases
C) it will take me considerably longer than a year to use up the credit during which time I am without the funds and Amazon is gaining interest on it. I now want to close my account, but in so doing I was told that they would still not be able to refund the balance - in short I would be making a gift of £296 to Amazon! As far as I can determine that is against UK law, and I will be seeking ways of using social media, Trading Standards and other avenues to bring this shady and dishonest business practice to the public's attention

Paying for prime delivery and never getting the item on time. Gets old. When you call no one can help.

Amazon is becoming like ups. Unreliable same day. Same day is becoming three day. Maybe they need to rethink their strategy

We ordered a sofa through Amazon that arrived vacuum-packed—but the packaging wasn't properly sealed. As a result, the item developed visible mold, making it a serious health hazard. The situation was urgent, yet Amazon Customer Service was completely unhelpful. We spoke with two representatives: Sam, who repeated scripted answers and did nothing to escalate the case, and Aldrin, a so-called "manager" who pretended we were cutting off mid-call just to end the conversation. Amazon refused to offer a pickup, a refund, or any solution other than "wait for the third-party seller to respond"—which could take up to 4 days, since we reported this on a Saturday. To make matters worse, the sofa can't be repacked, doesn't fit in our car, and we were told we'd have to handle the return ourselves—despite it being a hazardous, bulky item. This is not how a company of Amazon's size and reach should operate. There was no sense of urgency, no real support, and no accountability. We are now filing complaints with consumer protection agencies and escalating this case further.

I bought a Kindle thinking I was getting a nice, simple e-reader. Instead, I paid for a pocket-sized billboard that keeps shoving ads in my face every time I turn it on. Amazon claims you can pay to remove the ads, but every time you try, the website hits you with the classic "Something went wrong, please try again later," like a bad joke on repeat. Over the past month, I've been on a customer support roller coaster. I followed every pointless instruction they gave me: change this, update that, stand on one leg. Nothing worked. And after all that effort, the ads are still there, and support either repeats the same nonsense or just stops replying like I don't exist. The Kindle hardware is fine. But who cares if you're stuck with a fancy ad screen that refuses to let go? This has been the worst support experience I've ever had. The company clearly doesn't care about the customers who pay them, and their responses feel downright disrespectful. If you like wasting time, energy, and a chunk of your sanity, this is the perfect product. Otherwise, do yourself a favor and stay far away.

Today, I clicked on a Call back link and I received a call back from amazon. They called promptly. I had two issues: 1. A seller did not respond to a product question and I was told by the amazon employee that they would be given feedback, I understand. 2. The amazon search function is dysfunctional.(I mentioned this to a person there, and they did not know what the word dysfunctional meant.) When I input a specific size of a steel rod I get many various sizes in the search results that I did not want! I could not find what I was looking for as a result and it was a waste of my time. I asked to be transferred to a manager or supervisor but the person said something to the effect that he could not. I finally disconnected the call.
I requested another call back and I spoke to a man about the search issue and he did not seem to understand the issue. I asked to speak to a manger or supervisor but then he became silent. I disconnected the call. I selected a link again for a call back. I spoke to a woman about the search issue and if I'm not mistaken she also did not understand the issue. I asked to speak to a manager or supervisor and I was transferred to one supposedly but even she could not understand the issue! It was clear that some people could not understand English well or tended to not listen very well about the search issue. Some made statements that were clearly false.
The end result is that I spoke to four people about the search issue and none resolved anything nor did they say they would provide feedback about the issue.

Je suis une cliente de longue date, mais c'est terminé. Amazon est devenue une entreprise anti-clients.
Je viens de vivre une expérience inacceptable avec un article défectueux:
— Refus de prise en charge des frais de retour
— Fausses promesses de livraison
— Aucune communication humaine réelle
— Perte de temps et mépris du client Je ferme mon compte. Je ne commanderai plus jamais, ni chez eux, ni chez leurs vendeurs malhonnêtes.
Service automatisé, insensible, lent et inefficace. Amazon n'a plus rien à voir avec la compagnie fiable et respectueuse qu'elle a déjà été.
Triste dérive. À éviter.

Amazon has been the best app to purchase things, even though the things there are more expensive than Temu or Shein it is still better to be wear the same things with other people

When I purchased the computer on Amazon, they charged me an import fee deposit of $91.16 and promised in the text that if it was higher than the amount that was paid by the shipper, then they would refund the amount after three months. The shipper, UPS, does not do customs clearance here, so I had to spend all day in the airport to claim it myself and pay an extra amount for the import fee.
I have contacted Amazon so many times by email and by phone and by text, by chat, every possible way. Their customer service is zero. I talked to them on the phone last month, on the 26th of last month, and they promised that within 48 hours I would get a resolution because they were escalating the problem upwards. I phoned them again last week because I have heard nothing and I was basically given a script telling me, exactly all that I knew before, and they couldn't do anything more. So, basically, they've stolen my money and they have no intention of giving it back, even though I have the proof that I paid and UPS didn't. So, i recommend that if your order includes an import fee deposit don't expect you'll get anything back, better to order from another company!

Ordered on November 4,2024
WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips
Sold by: SC Outlets
Ordered on November 4,2024 Order# **************649 WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips WAS SUPPOSED TO BE DELIVERED NOVEMBER 19TH WHERE IS IT?
ARAMEX RECEIVED THIS ITEM NOVEMBER 12 in the Philippines And has UNLAWFULLY HELD THE ITEM! DELIVERY WAS PROMISED NO LATER THAN NOVEMBER 19
3 OF YOUR "CUSTOMER SERVICE REPS" ABANDONED THE CHAT afridhi, Ilma AND Fazil! ALL THREE OF THEM WERE JUST COPYING AND PASTING RESPONSES, FAZIL PRETENDING HE WAS A SUPERVISOR. NOT ONE OF THEM DID A DAMN THING TO HELP! THEY WERE JUST COPYING AND PASTING RESPONSES, AMAZON PROMISED DELIVERY BY 19 NOVEMBER 2024, PACKAGE HAS DISAPPEARED OFF ALL TRACKING, AND HAS BEEN DELAYED AN ADDITIONAL 8 DAYS! AFTER BEING UNLAWFULLY HELD FROM 12 NOVEMBER 2024! AMAZON'S SHADY SHIPPING PRACTICES HAVE RUINED MY SON'S CHRISTMAS HOMECOMING FROM ACTIVE DUTY AFTER BEING HURT ON DUTY! (HE IS DUE HOME 23 NOVEMBER 2024) SO THANK YOU AMAZON FOR RUINING ALL OF THAT FOR HIM AND US!

I ordered an alternator for my Durango and initially was to get it in 3 days (on a Monday). They didn't hit that date and said I'd have it that Thursday. Well they didn't hit that and now today (Friday) I look for a date and it just says delayed. I tried to post a review on Amazon and they tag those reviews and say they take full responsibilty for the issue. I have no clue what that exactly means. They have done nothing! Today I went through their online chat and got the order cancelled. All I can say is Amanzon is a joke when it come to shipping. If you can wait for your order then fine. I've waited over a week for this alternator. My vehicle is disabled and I need to get it fixed. Again if you can wait then order from them. If it's something you need on the date they initially say it will be there, then order from someplace else. I'm now going to oder from eBay, which I should have done in the first place. I've never had this issue with eBay. I've had this happen many time with Amazon, which is why I cancelled my subscription with them years ago. They give you free shipping at a certain $$ point and this order was free shipping. Never going to do that again with something I need right away.

Amazon is a fraud. Their reviews are false and misleading. Their customer service agents are from the lowest part of the barrel they can find. They read you a script from a card and do nothing to help.
Tgey delayed a package for 5 days with no justification and nothing letting me know.
Then when I try to get a refund they lie to you and either say it shipped or tgey can't give you a refund because it posted already.
FALSE ADVERTISMENT, FAKE REVIEWS, AND INCOMPETENT CUSTOMER SERVICE. THE RECIPT FOR DISASTER.
SEE YOU IN COURT AMAZON!

I ordered an item on Amazon which didn't fit so I returned it and received a confirmation in my order status that it was refunded for a total of $ 48.11. I used my credit card to purchase it but no return was noted. I contacted Customer Service which was a very difficult task and was assured my credit card would be refunded and I would get an email update from the rep in two days. That never happened and still no refund after 10 days. Got in contact again with C/S and was informed it was not possible to refund my credit card and I must accept a gift card. When I objected to that, the rep cut off the phone call! Okay, so I decided to use the gift car for another purchase and was only provided only $ 23.77. I was shortchanged out of $ 24.34! I will pursue this further but I suspect to no avail. Be careful with returns/refunds and better yet, buy your stuff elswhere. Amazon Sucks!

I ordered multiple items, paid for them, but never received them. Customer service was unhelpful, and the delivery agents did not cooperate at all. I am extremely disappointed with Amazon India's service and would not recommend it to others

We spend a fortune at Amazon. They have been pretty great as far as ordering stuff. One MONTH and one week, so 5 WEEKS AGO, My husband got locked out of his Amazon account. He has called every single department, every single day to get them to fix this. I've never seen so many ignorant people working for such a great company, in my life. Now he has all Perscriptions with Amazon pharmacy, he is our of all Perscriptions and after 5 weeks of calling every department, fraud, corporate, HR, still nothing. They don't care and won't fix it. Anyone have any ideas what we should do or if has happened to others?

We are so DONE with Amazon! We have been waiting for a third shipment in the last 2 days. We received one last night and another one earlier today, with the third one still to be delivered today. My husband checked his account and it said that the third was attempted twice today. The first time neither one of us was at home, but we definitely were when they SUPPOSEDLY attempted again this afternoon, at 4:57 PM, and that they would "attempt again tomorrow". We had Amazon call us through the help/contact part of their site. Did anyone know that they now email you a "password", a 6 digit number, that you have to tell the driver when they come to your door? Well, that would have been all well and good, and we would have figured that out if the driver actually DID come to the door, but NO ONE DID! NO KNOCK! We have a dog that definitely would have alerted us if someone was here. The agent told me that they will "attempt" to deliver again tomorrow. I am livid, asked for a supervisor, and told him that we would be expecting the package TONIGHT, OR ELSE! We figure that that won't happen, but my husband will be home tomorrow and waiting for another email (if that's the new process, but who knows?) and another "attempt". They had better deliver! We are canceling our accounts after that.

Delusione crescente con Amazon Prime
Ho sempre apprezzato Amazon, soprattutto nei suoi primi anni, quando il servizio Prime sembrava una vera rivoluzione: spedizioni rapide, ampia disponibilità di articoli, e un ottimo rapporto qualità-prezzo. Tuttavia, ultimamente, la mia esperienza è diventata sempre più deludente.

Nonostante io paghi l'abbonamento Prime, raramente ricevo gli articoli il giorno dopo, come promesso. Anzi, capita spesso di dover aspettare oltre una settimana per le consegne, rendendo il servizio praticamente inutile.

Inoltre, vivendo in Sardegna, noto con crescente frustrazione che un numero sempre maggiore di articoli non può essere spedito al mio indirizzo. È come se fossimo penalizzati semplicemente per la nostra posizione geografica, cosa che trovo inaccettabile considerando che pago per un servizio che dovrebbe garantire parità di trattamento.

Amazon Prime era un servizio eccellente e innovativo, ma ora sembra essersi trasformato in qualcosa di molto lontano dalle aspettative iniziali. A meno che non vengano apportati miglioramenti significativi, sto seriamente valutando l'idea di annullare l'abbonamento

I ordered the Samsung Galaxy Tab S9 FE on December 27,2024, with an estimated delivery date of January 11. By January 8, it still hadn't shipped. After struggling to contact Amazon, I was assured they would "sort it out"—which meant delaying my order by over two weeks to January 27, with no explanation or notification (after multiple attempts at ascertaining the cause of the delay).I needed this tablet for an important exam, and I specifically chose it based on the estimated delivery date. Repeated attempts to get real answers led to the same generic response: "Sorry for the delay, but there's nothing we can do." When I asked to escalate the issue, I was told it was "above my limitations" and the chat was closed. Amazon promised a shipping refund in February, but after another tedious attempt to contact them in Feb, I was told that was incorrect and Amazon "does not offer refunds." How can you promise a refund and then tell me you don't do refunds?This experience has been frustrating beyond words. Amazon lacks transparency, has poor customer service, and makes it nearly impossible to resolve basic issues. If you need something on time, don't trust their estimated delivery dates. Their customer support feels like it is designed to wear you down, and they seem to thrive on making complaints so difficult that people give up. Is that why you don't really see negative reviews? Shall we rather stick to Takealot or even the cheaper new e-commerce companies?

I ordered several computer parts in the past 2 weeks, the last was supposed to be delivered YESTERDAY which was already late after their notoriously nonexistant "next day delivery" then the driver turned around mid route and went home early without an excuse. I only found out when amazon updated the "delivery estimate" to 8 days from now. Then 40 minutes ago I get a text to my phone saying the package was left outside, indeed it was outside, on the street in the snow & sluch in -10C weather contrary to repeated instructions. I had immediately texted the driver to LEAVE THE PACKAGE INSIDE AT MY DOOR NOT IN THE STREET but the lazy bastard was already miles away (well in excess of speed limits). So I went on their site to complain and got the run around from their artificial stupidity "agent" that closed the chat and never notified a living person.