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SnapDeal

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India
1 review
0 helpful votes
Follow Jose C.
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Could have done better
December 27, 2021

A person can get better prices on other platforms. And the quality of the product is also worst. Return policy is good but whats the point of getting refund if the person gets bad product at high cost.

Date of experience: December 27, 2021
Deepak J. SnapDeal Rep
over a year old

Dear Kunal,

We are extremely sorry for this experience. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue.

Thanks,
Team Snapdeal

India
1 review
0 helpful votes
Follow Varun m.
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Snapdeal is worst
October 22, 2016

I want to share my recent experience with snapdeal. I have ordered chopper from snapdeal my order id is *******3042. They have send me chopper of another local company then i have replaced it again they have send chopper of local company. I have complained it before raising replacement request there is no quality check in snapdeal again i have checked the review i find that they send duplicate product of another company i suggest please do not go with snapdeal they are completely fake they do everything to sell the product at cheap cost. Thanks

Date of experience: October 22, 2016
India
1 review
1 helpful vote
Follow Varun S.
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Snapdeal has no return policy, as they give 7 days time to return the product and give online option on there site. But in actual there site is never updated with delivery option and doesn't give you options to return it. And when you call them. They just show you the return policy copy and customer care executive have no power to execute with your reasoning, all they say management have said that (with no reasoning) and when you ask to speak to manager, they never come online as they are always busy. Awful experience with snapdeal cheap site.

Date of experience: December 12, 2016
Indonesia
1 review
1 helpful vote
Follow Gaurav V.
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Complete disappointment
October 18, 2015

I had ordered a product on snapdeal and just 2 days before delivery they cancelled my order not giving any reason and when I called snapdeal and enquired about my order so they said you have to order it again and when I asked them to order it again they cheated me by saying that the delivery is not possible at my postal address.
Snapdeal turns out to be completely bizzar and underdog marketing site.

Date of experience: October 18, 2015
India
1 review
0 helpful votes
Follow Neeraj r.
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I have been a regular customer for snapdeal unfortunately snapdeal has disappointed me this time. By mistakenly I ordered monitor instead of tv and I didn't ask for any kind of refund also I just simply asked for replacement.
Snapdeal doesnt care about their customers and services which they provide. While ordering an item on snapdeal till the time your stuff doesn't get delivered. They care about you because they have not received the money yet. Once they get the money then they stuck you in policies and all when you want to return the item.
I don't mind that was only for 5500 bucks but in future neither I am gonna use snapdeal nor I would recommend to anyone.
I request to everyone please go yourself and by the product I know it will take little pain but trust me it will give 100% satisfaction.

Regards Neeraj

Date of experience: February 10, 2017
India
1 review
5 helpful votes
Follow Vibhav J.
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Purcahsed a recliner *******@snapdeal. Wooden frame broke. Called Snapdeal to facilitate repair either through their vendor or provide me contact details of the vendor. But they refused. To my horror, as per them since they do not manufacture these products themselves, they are not liable to provide any support. But then, do they manufacture anything themselves? So buying anything from them is a big risk. Seems that it is a collaboration of bad quality manufacturers *******@snapdeal good discounts and in *******@snapdeal shielding them from any liabilities...

Date of experience: November 14, 2015
India
1 review
1 helpful vote
Follow Hina t.
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Which century snapdeal is living it, in this competitive world where all websites are committing consumer and delivering within 4 days, this snapdeal cant even dispatch the orders by 4 days
I called snapdeal care n number of times and registered my complaint. I needed my product by 27 oct and their courier partner is not going to collect the parcel from seller. Even seler contacted me sayinh the packet is ready but its snapdeal courier who are not coming to pick it. I will never order from snapdeal. Poor site. Poor service poor customer care. Order id: *******6419

Date of experience: October 23, 2016
India
1 review
1 helpful vote
Follow anant k.
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I have booked a item from this site but due to not satisfactory i return the item. Snapdeal didn't return my refund. After so many time calling regarding this they didn't return my money.
So i advice all don't buy anything from this. Now here cheating started.

Date of experience: March 28, 2017
India
1 review
0 helpful votes
Follow Manish W.
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Hi i am customer of snapdeal cos I shop with snapdeal from last many year. In these year's i experience many faces of snapdeal. Good product and price. Fast delivery. Or delay in delivery even but after connect with snapdeal customer care my problem solved in a quick manner. Really good experience with quality of products

Date of experience: June 19, 2021
California
1 review
22 helpful votes
Follow Saloni S.
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I had ordered a phone cover combo pack twice. First the order was canceled from snapdeal's end after shipping the product as product was not available in their warehouse. Second time, Wrong product was delivered So I had to cancel it, later on the price was increased from 299 to 399. Also, the canceled order money has not been refunded since 1 month

Date of experience: January 29, 2015
India
1 review
0 helpful votes
Follow Sneh G.
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I've tried clothings from the snapdeal, products are as per description, the quality is the same as what one would get directly from the brand's outlet or official site. Seriously it's brand Wali quality and bazaar Wali deal, I will definitely continue to use the app.

Date of experience: May 17, 2021
India
1 review
0 helpful votes
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My dear people's.
August 14, 2017

I purchased few days back one dress from Snapdeal. Even one Pisa also no useful.
That shirt looks like 100 RS shirt like that.
They are doing business fraud. Please don't purchase anything though online.
It is my suggestions.
In online adbadasment the things will be looking very nice.
If we purchase means. We will be fool with them.
I purchase indian terrain Shirt.
They sended to me fool wearing $#*!s.
Please harm fully requesting you people don't purchase anything from online.
Thanks.

Date of experience: August 14, 2017
India
1 review
0 helpful votes
Follow Naveen K.
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I love Snapdeal amongst all the ecommerce because of it's good and professional customer service. They are very polite and helpful and always eager to help their customers. Always prefer and recommend Snapdeal to family and friends.

Date of experience: June 29, 2021
India
1 review
0 helpful votes
Follow Jai W.
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Worst Service
December 6, 2021

This is the company where delivery boy misbehave with your sister, don't talk to your sister properly even can't wait for a single minute to take order back. When we went downstairs he went away and said now I will not take back.
When you call them first of all your call wouldn't get connect.
Delivery boy talk to you rudely and say company doesn't give us salary we are doing it for free
Worst service I have ever experienced.
When you call to customer care service, you will not get option for talking to customer care executive... you need to solve all problems by IVR only

This is number of delivery boy ‪+91 ******* *******‬ and his name is Rohit Kumar

Date of experience: December 6, 2021
Deepak J. SnapDeal Rep
over a year old

Dear Jai,

We are extremely sorry for this experience. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue.

Thanks!
Team Snapdeal

India
1 review
0 helpful votes
Follow Rakshith m.
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My Le X526 got switched off suddenly and didn't get started till now and i rushed in to service center it is also a bull $#*! place where they didn't repaired for 2two months and still in the same condition. Stupid phone and stupid snapdeal.

Date of experience: August 12, 2017
India
1 review
0 helpful votes
Follow Prakash C.
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Hi my self Prakash. I had ordered many products from Snapdeal with fast delivery always come. I give 5 star to Snapdeal. Also snapdeal refund policy ara Amazing. With in min my refund credited in my account after pickup

Date of experience: March 11, 2021
India
1 review
0 helpful votes
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Pathetic delivery
August 5, 2022

Snapdeal please stop using ecom express for courier delivery! They are worst, they made me wait 15days even after reaching my locality courier facility, they didn't delivery my order on the expected date and they delay for 5 more days, after waiting for 5 more days, they cancelled my order without any information ' the order has been cancelled as it remain undelivered' they are too lazy, if the route is long they don't bother delivering the order and they just return to the seller without even contacting the buyer! 3 of my friends face the same problem! What kinda nonsense is that? I have order one more time the same product, if its turn out the courier service is Ecom I'm gonna cancel it for sure

Date of experience: August 5, 2022
Deepak J. SnapDeal Rep
over a year old

Dear Customer,

We extremely regret the inconvenience caused. Please share your order details at grievanceofficer@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

India
1 review
0 helpful votes
Follow Ritu S.
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BAD EXPERIENCE 0 RATING
May 13, 2022

Very bad experience shopping through snapdeal. Firstly they send incomplete product as mentioned in website secondly not given invoice bill, I unable to return the product without invoice number. Too harassed by sevice.
Recently I changed my contact number, but in snapdeal account I unable to change even my contact number.
I demand return wrong product which sent by snapdeal and refund me.
Tooo disappointed, NEVER shop again.

Date of experience: May 13, 2022
Deepak J. SnapDeal Rep
over a year old

Dear Ritu,

We are really disappointed to know about your experience. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to resolve this on priority. We regret the inconvenience caused.

Thanks,
Team Snapdeal

India
1 review
0 helpful votes
Follow Deepak S.
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Yes. Snapdeal sold me an original Casio watch that I ordered a few years back. Recently, again when I ordered Nike shoes with them, they didn't disappoint me and sent me 100% genuine shoes with original box as well. I think there were some issues with Snapdeal a year back but, now it is resolved as I didnt face issues with my last orders that I placed in lockdown. I am happy:-)

Date of experience: February 11, 2021
India
1 review
1 helpful vote
Follow Rekha N.
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Best customer support
January 30, 2021

Best customer service, ever seen. Multiple ways to reach customer care and not only reaching customer service is so easy, however, you get reverts before the timelines as per my experience. The customer support care for their customer's like a family member and feel their issues, understand their queries and help them to resolve. Keep it up, Snapdeal and the customer service.

Date of experience: January 29, 2021

Overview

SnapDeal has a rating of 2.6 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 22nd among Discount Shopping sites.

service
300
value
294
shipping
293
returns
281
quality
287
This company responds to reviews on average within 1 day