I recently ordered Set Wet Deodorant Spray Perfume from Snapdeal. When the product came, it was damaged which made me disaapointed. However, the way Snapdeal's customer service team helped me was remarkable. I contacted their customer service team on *******126 and informed about the issue. They apologized and quickly arranged the reverse pickup which was completed the same day. Guess what, I got my refund next day and my issue was resolved within 48 hours. Kudos to Snapdeal's customer service team for such a quick resolution.
I have returned item as per policy, courier person picked the same. But after 15 days also no one is bother about the refund of money. There is no direct contact number and return track package is not updated, showing item is not picked.
Worst website, pathetic service. Not recommended at all.
I ordered refrigerator worth 20k, after following up with them for 10 days, product delivered to me after 15 days, committed days were 7-10 days.
Above all the product delivered was a wrong product. What can be worst then that?
Don't buy anything from this website.
They are fooling people, cheating them.
Very very poor customer satisfaction.
Guys beware to buy anything from them.
I ordered car cover from snapdeal and it was amazing. Quality is so good. And it fits my car... i really like it... plus your people are very polite when we call them to ask about our order. Superlike.
Snapdeal is best for E-commerce site. Last week I ordered HP laser printer. This site given more pay option like debit, credit card and cash on delivery. Price was promising and reasonable. That was delivered on time. I would like to say that the services of Snapdeal is best.
Payment was deducted twice for an order placed. After giving false assurances that the reversal will be done in 72/48/24 hours over a period of 10 days, the customer service team said that their payment server did not receive the credit so I need to raise a dispute with the bank where I have my account.
My question to them is - is this my fault?
Just because it is my money that is lost in transit between the bank and Snapdeal, I need to figure it out and battle on.
You have lost one more customer, Snapdeal.
#angrycustomer
Considered it as a trusted e commerce. But after a recent shopping I lost it. Recently I shopped Maybelline colossal kajal super black a combo of 3 for 326, the original price was 900, so it was a lucrative deal & I grabbed it. But after getting the product and using it I was just felt like to react only.The product was worst ever.It demanded 16 hrs intense, but could not stand even for 1 hour. I have used the same product buying offline & can guarantee that what snapdeal delivered me I not an original product. Very much upset by this kind of fraud.And the packaging of the product is so original that you can not get a hint before you get to use it.
Bad. I have only one thing to say. Don't order any thing from this site and if already ordered. Plz check your parcel first as they deliver incomplete order and take charges of whole order. And don't even return your money. In spite of repeated complaint on customer service
Snapdeal are looters.My first experience and pathetic, trust this company will shut down at the earliest as they think that people are donkeys, snapdeal has not bothered to return my money for the product which i returned, and no response. I will not even login to this sick website again and suggest people also not to. They might as well keep my money. Shame snapdeal.
I have ordered gown, the fabric quality was good. Everything was just as they promised. My Gown colour is multicolour and design is good. Price was very reasonable and promising. So I am glad that I got my order on time. Customer care team was very helpful - it was amazing shopping from here...
I ordered one product and only garbage came inside the box. Just now i received and see in the picture what they have sent. Very angry. I always use amazon or flipcart. I did very big mistake by using snapdeal. And now delivery rider not even answering my calls too. Fraud company snapdeal.com don't buy from their website. Don't buy... don't buy
Dear Mukesh,
We are extremely sorry for this experience. Please share your order details at grievanceofficer@snapdeal.com and we'll connect with you to sort out the issue.
Thanks,
Team Snapdeal
I recently ordered a tracksuit from Snapdeal but I was disappointed with this deal as the fabric quality was bad. Snapdeal should work on product quality compared to the price been taken by them. I hope to see some improvement in the future.
Don't purchase from snap deal there is no security for your details in this app please be careful I have a bad experience from this app and I have given a complaint but no use they are not valuing costumers
Bought "Puma 917 Lo 2 Dp Blue Sneaker Casual Shoes" on the snapdeal. Unfortunately, I was not comfortable with the size and hence placed a replacement order. Now its been around a month and yet they have not picked the item for replacement. The courier services associated with snapdeal are worst. They not even called me once and marked that they tried to pick the product but I was not reachable.
Worst services. Wont recommend snapdeal to my friends.
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Snapdeal care *******496... refund successfully customer. Contact me
Such a negligent customer support you have
We had ordered a Raymond Double Polyester Abstract Quilts(Order ID: *******0859) on 09 Nov, 2016 and the estimated deliver date was 17th Nov. Today its 20th already and i have no idea where my order is.
You have got such a pathetic customer support that i don't get a real person when i call and the emails are not really well answered, the complaints that i had registered just got a response saying the shipment is delayed. I do not know why it was delayed for so many days and when am i actually gonna receive it.
This is the worst online shopping experience i have ever had, its such a shame that you are not at par with the delivering services other online portal offer
You all could know that amazon is richest shopping site. All indians are giving 5 stars for amazon and 1 star for snapdeal. When you support other countries, how will india develop so stop complaining about snapdeal which is indian. Complain about amazon and others. Want to put india first then stop complaining about indians. Unity is strength.
After purchasing LENOVA K-3 Note (mobile) delivered by snapdeal on 11.01.2017 gold benefits order ID *******8384 dated 08.01.2017, I made complaint on 19.01.2017 for battery backup & heating problem. As per your policy, you have refund amount if informed within 14 days. You have replied that service engineer will shortly visit my residence to check. Now you are advising to visit Lenova service center situated at 14 km. From my residence. Snapdeal sell fresh products or second quality and why neglect customers and lie. Jitendra Mehta mobile - ********************* email *******@gmail.com I discussed with some known persons and all were dissatisfied and having bad experience after purchase from snapdeal. There are also many adverse comments on site for snapdeal.
I bought a unicos alvise 3 shoe cabinet from snapdeal which was delivered on 17th Nov. The product is very cheap and poor quality and has two of its part highly cracked, which make the total structure unstable and ugly looking. Their mechanic insist me to fit it as they can't give any guarantee of replacement without crack or damage.
Its a fraud shopping site i ordered a bunch of clothes for myself and they gave the tag of xxl and shirt of xl whereas I ordered xxl. I also ordered 2 power banks and non of them worked so i have to return it. All i can say is its a fraud company and of you want to buy anything dont order from snapdeal order from flipkart or amazon or myntra they are the best.
Overview
SnapDeal has a rating of 2.6 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 22nd among Discount Shopping sites.
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Dear Aishwarya,
We extremely regret the inconvenience caused. Please share your order details at grievanceofficer@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.
Thanks,
Team Snapdeal