Super happy with the quality for the price. Would purchase again. They fit perfectly. My prescription was correct. Overall great polarized sun glasses.
I bought a pair of ray ban round flash lens sunglasses - and they are perfect! Easy to purchase (and find the right size), fast shipping, no defects - I'm happy with the experience
Glasses were as described, so no problem at all.
Delivery took one month and customer service where answering my mail calling me by a wrong name, which is not professional at all.
Took about 4 weeks but glasses arrived as ordered. NOT HAPPY ABOUT THEM COMING FROM HONG KONG - I am a very loyal America Only shopper and feel that I have been mislead - nowhere on the website does it state that we are ordering from an international company. No contact or phone # on website which should have been my first clue - lesson learned - check in the future.
Transaction was easy, glasses arrived quickly and in immaculate condition. Emails came regularly to update me regarding the status of my order. I would definitely use SMG again in the future.
Best price I found, excellent communication throughout and fast shipping! Could not be happier with the service I received and my new Saint Laurent sunglasses are amazing! Thanks very much indeed!
Ordering was easy. Ordered prescription sun glasses and they are great. Lenses are just perfect and stylish frames. Only slight minus for delivery, took nearly two weeks from dispatch.
I was very satisfied. My frames came quickly and at a much better price than purchasing them in a retail optical store. I will purchase from this site again.
Bought a pair of ray-bans. My first time using smartbuyglasses. Quick and simple processing. Good prices. Prompt order and quick delivery. Item was exactly as promised. Overall excellent! :)
I received my son's contacts in just a few days. Lot quicker than ordering through MD office and also cheaper. I would recommend SmartBuyGlasses to anyone and actually have.
I have not yet received the goods! I've been calling unfortunately there is no call center or anyone i can call and speak- your email response sucks big time.
Hi rohan d.,
Very sorry to hear that. We have a customer support hotline, +18553360668, can be found on our website.
Please email our Service Manager at servicemanager@smartbuyglasses.com and we'd be happy to check up on the status of your order.
Regards,
Ben
Just used this company for the third time. Multifocal contact lenses at half the price of the high street. Easy website and fast delivery within a week with tracking.
I received my glasses in PERFECT condition, after all payment was cleared due International Bank transactions, they took about 2 days on arriving. I did not know they were coming from Hong Kong, but all arrived in perfect conditions, including a cleaning kit, I LOVE THEM!
Thank you very much!
My glasses came basically on time and fit well but I found dealing with UPS to be a real inconvenience. My order was scheduled to arrive a little later than I had thought it would and as I was in the process of moving I had to call them to change my address. This was fine but when I was talking to them they told me my package would arrive on a Saturday. Since I had to pay a $15 duty fee (which I didn't know about until UPS told me) someone had to be at the house to receive the package and pay the duty or they would send it back to Italy without holding it at their distribution centre. I waited all day Saturday but it never arrived and when I called, the rep told me that they didn't have a Saturday delivery service and whomever I had spoken to was misinformed. I therefore had to wait another day at home for the package to arrive. It was a total headache. Again, the problem wasn't really with Smartbuy but with UPS, although take note that there may be a hidden duty fee.
Hi Peter S.
I'm sorry to hear about this experience with the courier service. Regarding the duty fee, this is a rare occurrence and unfortunately outside of our control but we'd happy to reimburse this.
Could you perhaps email our service manager with the details at servicemanager@smartbuyglasses.com?
Regards,
Ben
I waited forever for this order being promised by Smart Buy Customer service that they were authentic and new, as well as on their way, even discounted in price. They then blamed the manufacturer, Etina Barcelona, saying even brick and mortar stores couldn't get the specific color and style I ordered that they are waiting on manufacturing. I emailed Etina Barcelona directly to inquire on manufacturing and they said that Smart Buy is not a customer of theirs. They also said that the sizes of the frames listed on their site are not the sizes they make. This means that Smart Buy is selling fakes! Do not get scammed by this company!
Dear Jarael,
I'm very sorry to hear that you haven't received your order yet. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.
Please be advised that our online price has already been discounted compared with brick and mortar stores so we are not able to offer big discount, your understanding is much appreciated.
Regarding the prescription lens issue, I reviewed the previous communication, we were trying to double check the accuracy of your prescription and the purpose of the lens ordered, however, I am afraid that it’s caused by some misunderstanding and we do apologize for the confusions.
Rest assured that all of our products are 100% authentic, we encourage you to visit reputable local stores to compare the same ones once you receive them and if you are not satisfied with them, we also offer hassle-free 100 Day Return Policy.
Our service manager will contact you shortly to provide the recent update for your order.
Best Regards,
SmartBuyGlasses
Beautiful and very comfortable glasses, service professional and friendly, good prices, discount available, quick delivery. I highly recommend this shop.
In term of delivery I can say that everything went well.
However, as the shipment arrived from Hong Kong I will never be sure the goods are genuine...
Dear Sarah,
Thank you for your comments.
I understand you believe that the item you received is not authentic. I regret to hear this as the item you purchased is in fact authentic. All our brands are sourced from official distributors.
We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
However, If you are not 100% satisfied, we offer 100 day returns.
Please let us know if you want to return the product and we will be glad to help you in this process.
Kind Regards
Katherine
SmartBuyGlasses
I bought a pair of glasses and they were delivered promptly at a very low price, compared to what my optician would have charged! I can recommend this!
Fast shipping. My Ray-ban eyeglasses arrived within a week. I like their great customer service. They do follow up customer from time to time via email. Really recommended.
Super fast shipping and GREAT PRICES! Cheapest I've found anywhere. My son's contacts are for astigmatisim and daily wear and very expensive.
Saved to my favorites told my friends and will continue to use and recommend
Overview
SmartBuyGlasses has a rating of 3.1 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 12th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Mathieu,
Thank you for your feedback. Could you perhaps send us a private message with your Order ID? We'd be happy to check on what went wrong and provide further assistance.
Regards,
Ben