I ordered a pair of Maui Jim Surf Rider Polarized-261-02G-Size 63 | Sunglasses online on May 31. On June 1, my credit card was charged. On June 11, I checked the status of the order and saw that the staus was "Pending - Waiting to be verified."
I went on the chat to ask what this meant, and was told that the payment was a "high risk transaction" - even though this it was made on one of the 3 worldwide credit card companies and I submitted the order from one of the 50 U.S. states. They said in order to process the transaction, I would need to:
1. Email them a copy of my driver's license, passport or birth certificate.
2. Pay again by PayPal and they would refund my credit card charge.
So, even though they ALREADY HAD PAYMENT, they wanted payment again or obtain enough information to conduct substantial identify theft.
I disputed the charge with my credit card company.
This was my first time ordering sunglasses online, and first time paying over 100$ for a pair so I was hesitant at first. BUT I had a great experience! I got the Ray Ban RB3025 Aviators, and they look amazing. I ordered them on Sunday and they came in (Ontario) on Wednesday! Will definitely purchase from SmartBuySunglasses again!
I'm so afraid because I've read the other reviews about the fact they don't give you a refound.
Well, I've ordered a pair of glasses two weeks ago.
After seven day the told me the glasses I've orderd were not in stock (really it takes seven day to find out if you have or not a pair of glasses?!)
I've read the services said that glasses are made in Italy. Well, I live in Italy and I try to call the office but the number is inexistent.
Others reviews on an Italian site said that there isn't any office in the street they indicated. I don't know if this is true or not, but the fact is that you had to AVOID this site.
I already know I will not receive any refund, so at least you, other buyers, stay away from this site.
The service has not reply me yet.
Dear Clarissa C.,
Thank you for your feedback and we are sorry to hear of this experience.
I would first like to assure you that we are indeed a legitimate business and would encourage you to peruse all of our customers' reviews here.
In regards to your order, I'm afraid that the ordered item was delayed with the manufacturer due to its popularity. We understand that some orders are required urgently (ie. As a Christmas gift), which is why many of our products are in stock and marked as Fast Shipping.
I can see that our support agents had already processed a refund per your request this morning. Rest assured, our Service Manager will get in touch shortly to assist with any further concerns you may have.
Regards,
Ben
SmartBuyGlasses
The worst experience i can ever have with a company
Believe me this company have no respect for the customer i will give you the reasons
I bought an item and waited 15 days for it to be delivered and then the item i received is a different size
Ok we say that mistakes happen...
I happily reposted back the item and paid for the postage fees by that time around 20 days are wasted
I asked to replace the item to my order which is an Oakley frame with size 53 they said that they will deliver it in a week and then suddenly they say its out of stock
In conclusion they've sent me a different item because my item was out of stock and they thought that i will just keep the smaller frame!
Now i asked for a refund for the frame and the postage back fees
They haven't made a refund until i opened a PayPal dispute and they didn't pay me for posting the item back.
Dear Majd,
We apologize sending you the wrong size. Note that there was absolutely no intention to knowingly send you the smaller frame hoping you would keep it.
I checked your order and indeed the re-stocking of the correct size came with a delay, which is very regrettable. As stated, your order has been cancelled and I hereby confirm that we already refunded the return postal fee back to your Paypal account as well. I hope you accept our apologies and that we do can welcome you again in the future where we can prove that what happened here is truly an exception.
If you have any further questions or comments, please feel free to contact our us.
Best Regards,
SmartBuyGlasses
It was perfect!
I ordered a Gimmy Choo sunglasses in an exhalent price, it arrived in two weeks to my door step, no shipment charge and no extra tax charges in my country (Israel). Perfect
The best way to give good service to your costumers is just to make sure they needn't need service!
My order arrived rather quicker than I expected, in less than 2 weeks. The glasses are clean, clear and seem to match my prescription.
Great Price on a Lacoste glasses, graduation came right as expected, customer service gave me constant feedback on my order status... would buy again from them for sure.
Website is very user friendly and delivery was extremely fast! I would definitely recommend Smart Buy Glasses to anyone looking for designer glasses at a discount price.
Ordered Maui Jim sunglasses for much less than anywhere else I looked! Received promptly and exactly what I wanted! Will definitely be shopping there again!
Received my order in due time. The glasses are what they were advertised on the website. Reliable service and products. Will definitely return for future purchases.
Ordered a pair of Ray Bans with prescription lenses. My local optician didn´t have my colour. Took about 4 weeks to get them, they fit perfectly. Very satisfied!
They were able to get a discontinued color in Gucci frames that my local boutique told me was no longer available. And they got it for half the price. Very happy.
I´m from Chile, I bought a half jacket 2.0 oakley sunglasses and they arrived a month later, in good conditions, everything as described.
The price is quite convenient.
Totally recommendable store.
The prices are very competitive! But the shipping is extremely. I have made three purchases and every time it has taken between 6 - 8 weeks to receive my order.
Excellent range of products, very competitive prices and outstanding service.
Would not hesitate to recommend Smart Buy Glasses. I will not be shopping anywhere else
Very fast shipping, received product for 4 days. Excellent quality, 100 % authentic. Special thanks to Miss Bevis /Service Manager/ for her outstanding and amazing job performance!
Dear Shteryu S.,
I'm sorry to hear of this experience. There may have been a misunderstanding, as we do provide a price matching for any authorised dealer of the item you purchased.
Rest assurd, our Service Manager will be in touch shortly to assist.
Regards,
Ben
SmartBuyGlasses
I ordered two pairs of Ray Bans but only got one as the other one was sold out took them 2 months and a paypal dispute to return payment for the non shipped pair...
Hi Mikkel H,
We're sorry that we were unable to supply your second pair. Regarding the refund, this is always processed immediately upon request but I hope for your understanding that filing a dispute with the payment provider can prolong this process with them.
Don't hesitate to contact us our Service Manager at servicemanager@smartbuyglasses.com if you have any future questions.
Regards,
Ben
Sun glasses was same as described on site, arrived on time after getting two confusing email stated, not in stock and dispatched.
I am happy with services
Thanks
The product is excellent. Been told it was out of stock after a long time and waited for another couple of days before final shipping. Disappointed by that.
Hi Ji Z.,
I'm glad to hear that you got your order eventually and we do apologise for the delay.
If you'd prefer to purchase something we guarantee to be in stock and can be shipped right away, I'd like to suggest the products we have in the Fast Shipping section.
Regards,
Ben
Great quality sunglasses! I found it very fast delivery after distributor's confirmation received. Would shop there again, if another designer's sunglasses needed! :)
Overview
SmartBuyGlasses has a rating of 3.1 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 12th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Therese,
We apologize once again about the flagged on your payment transaction. We sincerely hope for your understanding that in able for us to protect both our customers's and our own interest, we have to follow this precautionary measure.
As per checking, an email has been sent to you for further assistance and we would appreciate your response at your earliest convenience.
Sincerely,
John
SmartBuyGlasses