SmartBuyGlasses

I have ordered for a glasses since on the 27th of may, and today is already 19th of june, no one contacts you to give you an update on whats happenning, and when i try they told me they waiting for the suppliers, why will u paste fast shipping on an item you dont have, i think is time people get the awareness that smartbuyglasses are not reliable. Most of the good comments dont seem to be real, i have contacted so many peopple friends who had same experience with them.

I live in Canada and I have to pay taxes for the purchased glasses. My recommendation for Canadians to avoid 50% brokerage fee:
1. Call UPS and tell that you'll do clearance
2. Go to local CBSA and yourself for clearance (only customs fee ~15%)
3. Send the scanned form B15 to UPS
4. Wait for delivery
Customs fee was refunded to my bank account thanks to SmartBuyGlasses

Order ID: IT*******009G of 12/09/15 glasses Tommy Hilfiger TH 1127-4XR
Goods never arrived! After a month is outrageous!
No response from your courier ARAMEX (shipment Number *******7005), no help from your Customer Service Center. Can not this situation, I ask refund or new shipment glasses.
Thank you.
S. V.

Edit: Nicole fixed it satisfactory

First they tell me my credit card payment has been flagged as suspicious. Option A send them my ID card (hell NO) Option B new payment link via PayPal.
I opt for B. They tell me they canceled the outstanding credit card payment and I need to wait for the PayPal link 5-7 days. I say hell no, just forget it and cancel the whole order. I will order the glasses somewhere else. Suddenly my credit card payment goes throught after I ordered my glasses elsewhere. How is that possible? Firstly, they said the credit card payment was canceled already and secondly it was not checked against any ID that they previously needed. I now told them to cancel the order and refund the credit card payment and not make the glasses. If they are too incompetent for that and still make my glasses and send them to me, I will return them immediately.

I ordered a pair of popular sunglasses. They did not indicate on site that they weren't in stock or on backorder. They charged my Amex card immediately for the full amount. Then claimed it would take 2-11 days. Then when that passed said "backorder" another two weeks. Then two more weeks. And kept offering to change to another model. I told them they took payment, and I wanted the glasses I ordered. They never delivered. After 7-8 weeks, they emailed to say they couldn't get the glasses at all. Ridiculous, I would never trust this company to send you what you ordered. Totally unsatisfactory service.

The purchased glasses came as ordered but only after a month!
As the company ships from Hong Kong, I had to pay another 20% VAT and an extra 20% DHL fee for obtaining the Customs Clearance.

Update: Shortly after writing this review on sitejabber.com I've been contacted by the Service Manager of SmartBuyGlasses with apologies and the request to forward them the invoice for the extra taxes I had to pay to receive my order. After receiving the invoice, they fully reimbursed the paid taxes.
Excellent Customer Service, SmartBuyGlasses!

I was very concerned after I placed my order for Ray-Ban glasses to find they were being shipped from Hong Kong. I immediately thought fake and was very worried I had been scammed. Anyway, my glasses arrived superquick (within 3 days of ordering!) and they are perfect and the genuine item. I have carried out all the checks to confirm they are Ray-Bans and they tick all the boxes, so I would say ignore some disgruntled reviews that for some reason have an issue with this company, I would say apart from the useless carrier company who delivered to the wrong address (DHL), these are the real deal and far less than you would pay elsewhere - except for fakes on Ebay.

The sunglasses were sent in the wrong size, a scratch to one of the lenses and a non genuine Armani Case that did not stay closed. I received many time wasting email replies which bordered on being sarcastic and contradictory. If I had known that "SmartBuyGlasses UK" are based in HONG KONG I would have steered well clear as Trading Standards in the UK will not apply to Hong Kong. Non existent customer service but just smarmy emails designed to throw you off track and waste your time. Be advised to avoid these sharks, and I wonder how many of the five star reviews are put up by their very own staff? Still no refund received and don't be deceived by any smarmy reply from them thanking me for my patiance and feedback...

I ordered a pair of eyeglasses in early December. When they arrived I took them into my Optician freind in Oak Park, Chicago. She said that the lenses where indeed Essilor lens, and where cut well and positioned correctly.

I also took them into a Sunglasses Hut and compared to the same pair of RayBans, I could see no difference. Seems like they are legit, I am happy and saved almost $130 on the whole purchase, shippping was 4 days, however it was free shipping so Im not too upset about this, could be a bit quicker.

The Italian branch is not answering the email and requests.
It took more than 1 week to unlock the order and only as I contacted the US branch. MANY people are complaining for the same reason around the internet.
The website is not clear and does not tell why the order is blocked.
Glasses comes from HONG KONG, the site NEVER reports this, and that's why the shipment takes more than 10 days.
The FAST shipment is ONLY an advertisement for the reason above.

I dont' think I'll ever suggest this site, or use it again.
Thanks.

I have just purchased 3 pairs of glasses. 1 pair of bifocals in regular glass and 1 pair in sunglass. The other pair was for my daughter in Scotland. We were very pleased with the selection and options. Once we got our glasses we where very pleased with the quality of the lenses that SmartBuy Glasses use. I chose a style of sunglasses that ended up being too big for my face and they made the exchange very easy. I will order again and my husband is now looking for his new glasses.

First of all I just want to say that after I bought my glasses off SBG, I went and found all of these bad reviews says it was a scam, and the glasses were fakes, so I got really worried about it. But I bought a pair of YSL glasses, they were cheaper than anywhere I could find. They kept me informed throughout the whole proccess (sending emails and whatever). The glasses are totally authentic, and they were packaged well. If only they had faster shipping they would get 5 out of 5. But I was totally aware of how long it would take and was prepared to wait. It didnt take too long, 13 days. Bottom line, would totally buy from them again.

Horrendous web store. If you want sunglasses from here, expect to wait AT LEAST 20 days (that's business days, as in 4 WEEKS).

They have NOTHING in stock in the US, which is totally not disclosed on their website, which states delivery in 5-11 days.

It is week 4 now, and I still do not have my sunglasses. They keep telling me "it's on the way, it's on the way" but that was what they said since day 1.

Will NEVER shop here again. They lure you in with savings, and DO NOT deliver.

So listen to your intuition, and stay away! I'd rather pay a bit more and actually GET the product that I ordered, as opposed to calling & hearing excuses every few days about why the sunglasses you paid good money for are nowhere to be found.

Even if these sunglasses DO finally come (which they'd better), there's no way their business model even works (hmm let's see: buyer buys a pair of sunglasses -> 4+ WEEKS WAIT -> delivery)

It has been the WORST service that I have ever experienced.
I placed the order almost 2 months ago and though they said the service would take no more than 12 working days, I am still waiting for my glasses. They even told my that suppliers had the product on stock but they have been uncapable to deliver it (but totally capable to charge me the money the day after the purchase), they just have told me week after week during almost 2 months that I should wait longer.
At the begining I was really patient becuase I wanted those glasses, however being wating for long time has gotten me really upset.
This is the first time that such a thing has occurred to my regarding online purchasing; is a terrible service! Specially when you consider that one of the most important services in on line purchases is the adequate delivery.
I strongly recommend you NOT to buy here at least you are patient enough to wait for a year.