I wait more than 20 days and send a mail. And finally they said they have delay. If i didn't send the mail than they won't send the mail to inform. And the website said its gonna take less than 14days. So wrong information. Don't believe this site.
This is the forth time I buy from SmartBuyGlasses and I will do it again. They help you fast and kindly if you need them, at least here in Spain and the product is always very well packed and in mint condition.
I recently used the UK Site for this website.
I ordered a pair of Ray Ban rare prints special series that I had seen elsewhere for £140 but this website were doing for less than £100.
I must say I was reluctant and after speaking to customer service I was even more reluctant, had I read some of these reviews before hand I definitely wouldn't have used them, but thankfully I did go ahead.
I must say they took longer than expected to arrive but when they did arrive I was over the moon with them. They look genuine to me and my friends and I have recommended this site to my friends.
I will definitely use them again, am planning to order again next pay day, and I hope to be completely satisfied again.
Order process was straightforward, and product shipped in expected timelines... was worried when it shipped from Hong Kong, the land of counterfeit goods. Glasses looked real enough, the two things that didn't were the soft case which is obviously not authentic - I have a real one and side by side you can tell the one from China is a cheap knockoff and the box was a slightly whitewashed printed version of the real deal. I wouldn't buy from smartbuyglasses again.
Dear Zac, we guarantee 100% product authenticity. We understand the concerns are due to the different packaging. Unfortunately due to the seasonal changes and promotions, packaging can be quite different. I am happy to inform you that we offer 100 days return policy to ensure maximum customer satisfaction. You can always contact us if you have any questions or concerns about your glasses.
Best Regards,
Ben
As someone who does all of my shopping online and has never written a review before this experience was the WORST I have ever had. Took me 4 hours to even be able to process my payment due to their website blocking my card which had nothing to do with the available funds-their website only worked on a specific browser. Their customer service reps service reps were rude and did nothing to rectify this inconvenience. Once I finally placed my order, 3 weeks went by with no emails or updates. I called to check and they didn't even have the frames yet and informed me to get the frames could take up to 2 more weeks and to put the lenses in when they did arrive would take ANOTHER 2 weeks. This is already a total of SEVEN weeks. When I asked for them to overnight the glasses to me once they were ready TWO MONTHS down the line, they told me they don't do overnight shipping. I cancelled my order as I cannot wait two months to be able to see.
Dear Loren P.,
We are very sorry to hear of this frustrating experience.
We offer many different payment methods, including PayPal, in the unlikely event that there is a problem during checkout. I'm afraid that as the glasses you ordered was from a new collection and highly popular, there was a slight delay with the manufacturer in addition to the advertised 5-14 working days for the frames and prescription lenses
Rest assured, our Service Manager will be in touch shortly to set things right.
Regards,
Ben
SmartBuyGlasses
I am very satisfied with my order and how fast shipping service is at SmartBuyGlasses i just couldn't believe i got my Ray-Ban sunglasses in 4 days.
The quality of my sunglasses is perfect, too good for the price i payed im so happy and completely satisfied, im gonna keep shopping again here. I truly recommend to everybody to shop at SmartBuyGlasses they are amazing and very respectful to their customers. Thank you SmartBuyGlasses,. Denno from Quebec City, Canada,
It's true that smartbuyglasses is not the fastest service :), but I didn't find it to be unreliable at all. My order also wasn't 'in stock' so I had to wait a bit, but I was being informed constantly about the status of the order, which was then shipped by a courrier at no charge, and I was also offered a 10% discount on a future order. I would say that if you're not in a hurry to get your order, the excellecnt prices make the wait worthwhile. Happy police eyeglasses owner :).
Hi Tundish,
Thanks for your review!
We try hard to deliver Sunglasses, Eyeglasses, contact lenses at the best prices, and on a timely manner.
Depending on the brand/model/color, we have to work with different suppliers and it can take some time, but our customers are kept up to date by email.
Anyway, thanks again for your review!
Samuel, SmartBuyGlasses
I went along with the online photo, when it arrived it wasn't the model I ordered. If I would had wanted to change the model I would had have to pay for the shipping back to SmartBuyGlasses. The other model I ordered took more than 2 months to arrive. Other than that it was an excellent place to buy glasses
Dear Carlos,
I regret to hear that the incorrect item was sent and the delays, rest assured that we fully reimburse your return postage if we sent incorrect ones, would you please contact our service manager at servicemanager@smartbuyglasses.com so that we could resolve the issue for you as soon as possible?
Best Regards,
SmartBuyGlasses
I had always used 1800-Contacts and thought I would try a different vendor/site. Glad I did, fast service and good price! I will continue to use SmartBuyGlases for my contact purchases (I have 4 people in the family I buy for)
In generally i am pleased to shopping from your site.
But i got a problem because of the invoice... the amounth of the invoice was too less, so the product pause at the customs. Then i solved the problem with sending original invoice...
In conclution, i suggest you that dont write too less amounth on the invoice. Turkey Customs allows products which is cost of up to € 75... if the price pass €75, there is a tax problem..
Good prices an many choices. Fast delivery!
But I wonder if Ray Ban sunglasses in size L are the same in US as in Sweden, The the pair I got was larger than the ones in L that I compared with here...
But, I liked them anyway so...
A delivery-time of the better part of a month, and a not very attractive price this time. This along with an exceptionel amount of spam mails after your purchase.
First time was supreme.
Last time was last time!
Dear Jais,
We're very sorry to hear that the delivery of your order took so long. Could you send us a private message with your Order ID to help check what went wrong?
Regards,
Ben
SmartBuyGlasses
I am dissapointed with your service and your product. First of all, on your website clearly it says "free shipping" which is not true at all, that Is false misleading advertisement. Second your product is a knock off brand. Verified by a professional sunglass dealer. Third I am not able to contact your company no number. I am hopeful that someone will take this report seriously and will contact me instead and will be Sble to resolve all of this issues. *******270
Dear Vladimira D,
I am sorry to hear that you are not satisfied with your purchase, please be aware of that we do offer free shipping, we will contact you to understand the issue for your delivery. Rest assured that we reimburse any cost charged by the courier company though normally delivery issue doesn't happen.
As I understand, you are concerned about the authenticity of your designer glasses. Please be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world. We will contact you to obtain that sunglasses dealer’s contact information in order to seriously investigate with them to protect our reputation as our products are indeed authentic.
Please be advised that our service hotline is advertised in our Contact Us page at http://www.smartbuyglasses.com/help
We will contact you shortly to resolve the issue for you as soon as possible.
Best Regards,
SmartBuyGlasses
I have purshased glasses from three diffent websites before and SmartBuyGlasses is the best experiance so far.
- Easy to use.
- The widest range of frames and options.
- Good help from the support.
- Fast delivery.
There was a delivery problem and my Sunglasses never got to me. SBG customer care were deligent, concerned and very professional.
In a matter of days they sorted out the problem and I got my cool Ray Ban Avaitors...
Outstanding customer service! Keep it up!
Great website and customer service! I don't see why anyone would complain, however shipping time did take a while but its understandable. I ordered a pair of frames, received them in about 2 weeks. I got a case, and an extra gift in with it which was some cleaning spray and a cleaning cloth and I think that's it. Unfortuneately the color of the frames didn't go with my complexion so I shipped them back for a refund in which I knew that I would have to pay a 20 percent restocking fee. They received the frames and received a credit within 3 days. I did have to pay to ship them back and pay a restocking fee but a business has to make their money somehow or they wouldn't be in business. I would buy from them again!
It was my 1st purchase. And i'm very very satisfied with the sunglass quality & cust svc response. I would say they really serius in this business. And i'm gonna repeat purchase soon after i get my reward point for my 1st puchase. Job job!
I'd definitely recommend this website for purchasing eyewear. Should it be prescription or just a fashion accessory, you'll find very stylish reasonable lenses and frames on smartbuy glasses. Fantastic rangel great customer service
Best prices, really fast shipping, spot on curator service... I'll be going here first before I look anywhere else in the future. Got a pair of Maui Jim's for about $70 less than Sunglass Hut. Exact same glasses. Can't beat that.
I ordered the glases 05/13/2013. 05/15/15 they took 305usd from credit card. Order US*******251G status "Wait to be verified " couse my country (Ukraine) is have high risk. I send scan of my passport, bank certificate. But there are no more answers and letters. Maybe here someone answer me - where are my money?
Dear Iurii,
Thanks for your feedback.
As we mentioned to you via email, the payment gateway flagged your order as potential non-authorized transaction. We apologize for the inconvenience, however the security of our customers is very important to us and we hope for your understanding that such circumstances are out of our control.
We have sent your few emails, however we have not heard from you yet, could you please kindly check your email, same one as you used to place the order.
If further assistance is needed, please, contact us at servicemanager@smartbuyglasses.com
Thanks for your time and patience.
Best Regards,
SBG
Overview
SmartBuyGlasses has a rating of 3.1 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 12th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Heeyoung,
We're so sorry for the delays in your order. The specific prescription chose for your contact lenses was unfortunately not in stock and are awaiting more supply from the manufacturer.
I can see our support team are already in touch to help resolve your concerns but feel free to let us know if there is anything else we can dot to assist.
Regards,
Ben