SmartBuyGlasses

I have ordered Persol readers and sunglasses so far, both arrived pretty quickly, email notifications are good and accurate, products are definitely original in case that's of concern, I have just ordered another pair of sunglasses, Persol again and this time with prescription lenses, I don't have them yet but email notifications and confirmations have been received and accurate. I didn't know the glasses would be coming from Hong Kong but actually the ship time is less than some stateside online suppliers and service way better.

Horrendous company to deal with!

Returned glasses as they were to small. They were signed for on 11/8/14, still waiting for refund on 18/09/14- Keep emailing me lies! Told me weeks ago money had been refunded, when I complained several times they said there was a problem with accounts, complained again, now they are saying refund processed, my bank know NOTHING about this. DO NOT USE EVER!

1) They didn't tell me that i have to return via international shipping in case i didn't like the product. Return shipping is costing me INR 850 for a purchase of INR 5000 so i will loose 20% in case i didn't like the product. This should be transparent to customer at purchase like from where the product will be shipped etc.
2) The price is very high in comparison to offline stores and other portals. I am getting the same product at 40% in offline stores and a similar product at 35% less on other portal

All of the above, was matter of days for my frames to be delivered. And i am in NY. The frames was exactly the ones that i wanted and came with everything that was suppose to have come with them, And when i called to Customer service about confirming the delivery time, they looked it up and explained where it was and a few days later after it arrived they continued with email making sure i did get it and was happy with it. And if i didnt i have 100 days to return it. In the US and not mail it back over seas.

I bought Max & Co. 230-PJ2 frames from Smartbuyglasses.com earlier this year. (2015). I love the frames! I was surprized when I received the package to discover it was shipped from Hong Kong. The shipping was fast and the eyeglass frames were packaged really well, (no damages). The frames where a really great price and I am really happy with my purchase. I will definitely recommended smartbuyglasses.com to friends and order from them again in the future.

I have ordereded the glasses from India as the website shows co.in Its a fraud. They ship from Hongkong and it took almost 2 months for me to get my glasses and they are Prada. The quality is horrible... the size they show is wrong... and now they do not even respond to repeated emails for refund. Its as bad as the service can get and I would have got good branded glasses for the same money in India in any store easily. Its just for convenience I chose this and these people are such irresponsible cheats. DO NOT EVER buy from them. Its a total fraud and now I had spent 20k rupees and no way of getting any of it back.

Have a good selection of sunglasses and good prices, however took almost 6 weeks to get my first pair of Maui Jim sunglasses. I liked them so I reordered them in a different glass color and just was notified that they are backordered. The company said they sent a note about the backorder situation, but I don't recall getting it. They did offer to take off an additional 5% off the order and to wait, to order another style or to cancel the order. I chose to cancel the order.

I ordered some sunglasses which had to be shipped in from Italy. Unfortunately, I had some issues with delivery (not with SmartBuyGlasses, the delivery company) and the customer service department at SBG were so quick to respond and help! They literally did everything they could to quicken up the process and sent me very helpful feedback. Normally I wouldn't be bothered to write feedback for purchases but I was actually really impressed - thank you Monique :).

I am impressed with this site. I couldn't believe how cheap the sunglasses I bought were compared to retailers. My sunglasses came in wonderful condition, with original packaging, and with an original Persol lens cleaner. This website also provides you with a free lens kit and free shipping, you can't beat it! The only downfall was the shipping was extremely slow. It took over a month to receive my order, but I was constantly updated through customer service and tracking numbers as to where my sunglasses were. The customer service with this site is excellent! I emailed them several times, since it was my first order with smartbuyglasses.com and I was worried with the shipping length, and customer service always emailed a personal and pleasant response within 24 hours. I will definitely buy from this site again, and I would recommend it to anyone! Thanks!