I ordered 3 months of contact lenses, I ordered them on a Tuesday night & they arrived on the Friday morning... from Italy! I ordered them from Ireland and couldnt believe it was so quick, What a great service
I ordered two pairs of glasses one for my husband and one for myself. The ones for myself were delivered promptly, the ones for my husband took a very long time - however, it was on the distributors end and SmartBuyGlasses were very helpful in giving us a nice discount and keeping us posted about the delivery date. I would order from them again.
I am very disappointed since I for once planned my gift on time, had a specific model in mind and ordered it a month in advance just to make sure it would be delivered on time for christmas. After about 8 days I got an email saying my order is ready for delivery and will be sent out shortly. Four days after that I received an email saying my order is prolonged offering me a refund and some discounts, still not clarifying if my order is coming or not. I immediately contacted them per mail, two days later I got a service managers' answer saying my order never was ordered form the supplier and that it go go 5-11 days before I could get it. Since this specific model wasn't available anywhere else I still wanted it but after some emailing back and forth I realized it wouldn't make it in time. No problems with the customer service but no need to use this site ever again since it doesn't feel trustworthy.
I ordered a pair of Gucci sunglasses from Smart Buy Glasses. I want the glasses in brown and I couldn't bring up that pair on my order. I phoned the customer service number and they straightened it out without a problem. The glasses took some time to arrive but they are just as advertised. I would order from them again.
The frames sent to me were not the ones I had selected. They are close, even attractive, but not the same. I have kept them because I feel I can make them work, when I get my prescription filled in them.
They are criminals. Do not do business with them.
They do not have a Phone Number
They sent the wrong prescription after a delay of 4 months
This is not a reputable business... they are despicable.
The review sites that first pop up for smart buy glasses come from the same server group as their website! They are awful!
I purchased ray ban sunglasses, after a week and I checked order status they are discontinued.
So I canceled it and customer service contact me again after refund, they said it is in stock.
I made purchase again and waiting for another week to find out they are discontinued again even same item is available at rayban website.
What a waste of time and worst customer service.
I think they just try to keep your money till you find out it is not shipped and cancel it.
Hi John,
Thank you for your review.
I can't express enough how sorry I am about the situation as this is not the kind of service I expect you to receive. We would love to check what happened on the order and resolve the concern as soon as possible for you. Thus if you can send us a private message with your order number that would be much appreciated.
We hope to hear from you soon.
Sincerely,
John
SmartBuyGlasses
Glasses arrived in reasonable time, and they look great. I am adjusting to the prescription currently, and wear them most of the time. I will likely buy another pair to use in the sunlight too (tinted).
I ordered prescription eye glasses, gave my doctor's prescription and when they arrived, the clear lenses are just clear, not according to the prescription I gave. So obviously they never ordered the glasses based on my prescription. I will return them and expect a full refund! Beware! I demand the return label to be provided free of charge!
Dear Customer,
Thank you for your valuable comments.
I am so sorry to hear that you have experienced this situation. I will contact you by private message and you can send me your order ID. I'd be more than happy to check your order and offer to you the best options.
Regards,
Katherine
SmartBuyGlasses
After the mailing delay and email silence i finally received my new Persol's I'm happy to report that they are authentic and the prescription is perfect.
I would go with 5 stars but the email responses need to improve from SBG.
I will use them again for sure!
Dear Andrew,
We are very sorry to hear of this experiences. Problems during the shipping process unfortunately aren't within our control but rest assured, we have already arranged for a replacement shipment to be dispatched.
I can see that our support staff and service manager have already been in touch to help update your delivery details but if you have any further concerns, just let us know.
Regards,
Ben
SmartBuyGlasses
Though the shipment arrived a little later that wah I thought, however the communication and update from smartbuyglasses was regular and clear. The packaging was perfect and to sum up the overall experience - happy and impressed!
I received the sunglasses according to the purchasing order, but because of my mistake the model is wrong. I expected the same format of Ray Ban in brown color but not polarized. Any chance of changing?
The quality and selection this company has is remarkable! If ever you have a problem with your purchase, they are right there to assist. I have purchased 2 sunglasses and 1 pair of eyeglasses and I couldn't be happier. I would recommend this company to anyone who is looking for a quality product.
I´m very happy with my purchase. At first I doubted about buy on internet, but I read some reviews on internet. Y bought a "Persol" sun glasses, the shipping was very fast, less than a week and the price the lower i found. Thanks a lot, I will buy again. Regards from Mexico.
I am getting the runaround from these people for why my order has not been filled. I believe that this is a fraudulant website and if I don't receive my order or a refund within one week, I will reporting them to ontrac.org.za which is an organisation that investigates cybercrime. If you have been defrauded by them, please do the same so that these criminals can be tracked and charged.
Dear Belinda,
We sincerely apologize for the inconvenience caused. I would understand your frustration and worry about your order. We would like to inform you that we are not a fraud company and we will do everything we can to fulfill you order.
We would like to inform you that have been in business since 2006 and we make sure that process all our customers order.
Our service manager will be in-touch with you shortly to provide you more information about your order.
Best Regards,
Smartbuyglasses
Please read for an important word of warning.
I ordered a wraparound sunglasses frame from this place, with prescription lenses. It turned out they apparently don't have proper tools and machinery to deal with the wraparound frames; so the lenses job was absolutely bungled.
Now - I requested a return, and here is where there is an important warning for everybody:
When I ordered the glasses, they - I believe unlike any other online glasses shop - DID NOT request to upload a recent prescription.
However - when you request a return, this is THE FIRST THING they request. Apparently if you don't have a less than a year old prescription, and if it is not exactly what you ordered - your return will be denied.
I will refrain from commenting on this, except to say that I was lucky to have had a valid, few months old prescription. So they had to honor my return request.
Other than that the return and refund was pretty smooth. Might even deal with them in the future for very simple jobs.
Dear E. E.,
Thanks for your feedback, I am sorry to hear that you were not satisfied with the prescription lens, as we understand that different model/lens curve can have a different effect/result on the prescription lens processing, however, customers don’t need to worry as we advertise on our homepage, we offer full prescription lens refund and 2 years warranty.
We offer hassle-free 100 Day Return service, however, we never and don’t request to send us prescription copy in order to allow a return. I checked the previous email communication record and was not able to find such request. I believe that was most likely caused by misunderstanding. Should you have any further concern, feel free to send our service manager an email at servicemanager@smartbuyglasses.com
I appreciate your consideration to visit our site again, we strive to offer a better service and look forward to serving you again.
Best Regards,
SmartBuyGlasses
They communicated well when there was a delay in stocking of the item ordered and it came in earlier than they anticipated. They offered me a discount for the inconvenience, which was a fabulous display of customer service.
The seller is exceptional! The team helped out solve credit card problems and made the purchase process smooth. The item is authentic and received in the best condition! Very satisfied with the purchase! Keep up your great job!
Had entered presription, but was not copied well into the order. Now stuck with with useless glasses my little son cannot wear.
Would be nice if they would settle this but didnt do so so far
Hello Crijin,
I am sorry that you received a wrong prescription. Your feedback is highly appreciated, and please be assured that at SmartBuyGlasses, we are dedicated to delivering high-quality services to our customers.
We take our customers’ feedback very seriously so I will be contacting you shortly to help resolve this issue.
Sincerely,
Katherine
I must recommend the website of smartbuyglasses after i have bought a pair of sunglasses. The answers of the customer service are fast and accurate. The delay of delivery is even shorter than expected. I have received the glasses that i have asked, for a very good price. Thanks!
Overview
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marie,
I'm very sorry to hear of this experience. Due to the busy Christmas season, there was an unfortunate err from our suppliers causing the delay in the order. I can see our service manager has already assisted in resolving your concerns but if you require any further assistance, please don't hesitate to contact us.
Regards,
Ben
SmartBuyGlasses