I ordered Bvlgari glasses from this site and had the lenses dispensed here in Australia. The optician confirmed the glasses were the real deal. I just ordered a pair of Prada prescription sunglasses from them and I'm not the least bit worried. Did anyone think that some of the reviews on here may be from actual retailers who want to discourage people finding out that it's their prices that are the real rip offs!
I ordered a pair of micheal kors prescription glasses all the way from Zimbabwe. I was sooo nervous but the glasses came delivered to my door step at no extra cost. I recommend smart buy glasses to anyone. It is cheaper and very efficent.
I purchased the rayban sunglass from this website, the price is much lower than the local sunglass shop in my country with no compromise of the quality. The service of the sale team is quite good because the sunglass casing that come with the sunglass I ordered was a little bit torn, so I asked for replacement and they just replace it with no questions ask! Very helpful and responsive. I will definitely buy from them again.
The customer service is quite good and nice. The people I talked to solve my concerns were nice and always tried to help me in the best way.
The product was delivered to my address faster than expected and in perfect conditions.
This seller really sucks! They are into habit of accepting your order, charging payment and then making some delaying tactics not to send your item. I currently have an issue about the item I ordered more than a week ago. I placed an order for Ryban eyeglasse, they acknowledge and apparently process my order. But after the charges appeared in my bill, they put the status of my order as under verification because they said they have to make sure that its a legitimate purchase. They required me to send ta copy of my ID as a proof that its an authorize transaction. They acknowledge my documents but after that they never reply to my follow ups. Keep sending email to the customer service team and service manager but none of them bothered to reply. I'm asking them to refund my money but they don't answer my emails. Please don't order from this seller if you don't want to o through all the hassles that buyer like me is experiencing.
I`m a little disappointed because I can`t see/look at any long distance with these glasses. I see quite well in computer but... to visit the toilet or eat a lunch... not managing.
I see a little bit long distance with my old computer glasses but with these... not any.
Quality frames and fast answer on questions.
My frames got stuck in the customs for about 5 Days and the delay caused me trouble due to me going travelling and had planned to have received the glases Before leaving. Asked fpr compensation in any way but the answer was no.
Sun Glasses arrived on time, I have a high prescription on both eyes and I was worried about the lens thickness but it was thinner than expected. The only issue is that I cant see as good as my regular glasses with the same prescription and I don't know if it has to do with them being sunglasses or that the prescription on the sunglasses was incorrect.
Hi Carlos D,
Sunglasses usually have more of a curve than regular eyeglass frames, which may cause a little distortion.
If you could email our Service Manager with the order details at servicemanager@smartbuyglasses.com, she'd be happy to assist.
Regards,
Ben
It is not made clear that it involves international shipment. I took almost two weeks.
The information on the glasses was very general, not specific enough. So i was surprised to see the actual glasses. Not happy
Dear Inge,
We're very sorry to hear of this experience.
Only items with the Fast Shipping logo can be dispatched within 24 hours, whereas others may require up to 2 weeks to ship. Although shown on the product pages, we're sorry if this was not clear at the time of your purchase.
We'd love to help, so please send me a private message with your Order ID.
Regards,
Ben
SmartBuyGlasses
The order process was very easy and the site was very user friendly. Any questions I had were promptly answered and my order was dispatched within 1 week. When my glasses arrived they were just as advertised.
Not great. When my glasses came the frames we're too big to accommodate a prescription. So when I wore them, the view was distorted. They were frames that should have been sold only as cosmetic not for prescription. When I asked them to exchange they wouldn't, so I had to get a refund after already waiting 3 plus weeks. They should know the products they sale. I actually had to go back to my eye doctor to figure this out.
Hi,
I am sorry to hear that your frame were too big for a prescription, it is actually also depends on the prescription and lens index selection.
We also quite surprised that you didn't get any exchange. We offer 100 days return/exchange policy with no question asked. Could you please get in touch with us at servicemanager@smartbuyglasses.com, we would like to discuss this matter further and improve our service.
Best Regards,
Ben
Very fast delivery and nice prices.
Only thing negative is that it is a little confusing that there are different sites for different countries and if you enter the site via a proxy, it is like you have different accounts, and the bonuses are separated.
This is my second purchase, and will not be my last. My purchase was taking a little longer than expected, so I called. The agent that I spoke to suggested that I switch the sunglasses to a different pair, which I did, while she was in the line and she quick shipped and I had them in 2 days. I was very happy with my purchase. And of course the wonderful agent I worked with.
My glasses never arrived, though the money came out my account. Customer service were not contactable. Worst service I've ever experienced and not sure if this site is fraudulant and if I should report it.
I bought a pair of Ray-Ban Clubmaster glasses from SmartBuyGlasses a short time ago, and everything went perfectly. No hassle, no fuss, everything exactly as described. I would not hesitate to recommend them to anyone!
First purchase took very long to process. I had to threaten with canceling my order to get my order expedited. I will never know how long it would've taken without my complaint. Second order was processed in the time specified. But my right lense prescription was done incorrectly. I did not complain. Due to getting the frame at a good price and the time it would take to get th back again. But had to pay my local optometrist to redo the lenses. Another $115 (with insurance)
Dear J O,
I apologize that if the processing time took longer than we expected. Rest assured that we proactively expedite every customer's order. Regarding the prescription issue, we guarantee 100% accuracy, please contact our service manager at servicemanager@smartbuyglasses.com, we will resolve the issue for you as soon as possible.
Best Regards,
SmartBuyGlasses
I'm happy for my new ray-ban sunglasses. It's not about branding or styling but all about the quality. My eyes hurt from all other sunglasses which I've worn but ray-ban are my type. The price is catchy for sunglasses. Recommend
I ordered the Gucci eyeglasses and they are authentic just as I hoped. I have two pair of Gucci shades and loved the eyeglass frame. The Gucci glasses came in the Gucci case with Gucci wipe. Love them! And get crazy compliments!
My daughter choose expensive designer frames at the optometrist's office. I found the exact frames for half the price at SmartBuyGlasses. And my order was delivered sooner than expected. I highly recommend SmartBuyGlasses.
I was delighted with my glasses. I was searching for these tom ford glasses everywhere. When I saw them on this site and for over 100 cheaper than on the Tom Ford site I thought it was too good to be true! I was thrilled when I received delivery of these genuine glasses. And they are also a discontinued range. I would recommend the site to anyone
Overview
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
- Visit Website
- New York, NY, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tuija,
Please notice that the computer lenses are specifically processed for correct your view at a middle distance, so, it is normal that your view at near or far distance is not totally clear.
In any case, as we mention in our website, you have 100 days to return your glasses for a refund or an exchange, so, if you want to change the type of lenses, please send an email to our customer service and they will help you to select the best option for your needs.
Sincerely,
Ben