SmartBuyGlasses has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
SmartBuyGlasses
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SmartBuyGlasses

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New Zealand
1 review
0 helpful votes
Follow David C.
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A happy customer
March 5, 2015

I was extremely happy with your services. My glasses arrived on time, in a perfect order. The price was fair.
I am definitely going to come back to you guys in the future.
Keep on with your excellent work
David

Date of experience: March 5, 2015
Connecticut
1 review
3 helpful votes
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First things first, I have read a ton of reviews claiming this company sells fakes, if you are on the fence because of that concern, keep reading…

I broke a pair of Lunor 234 A5 frames recently, these are $495 frames, so naturally I looked around the internet to find a deal. This site is the only one I could find with anything that was less than full price. Lunor frames are handcrafted in Germany and super high end, which means very difficult to replicate.

I ordered my replacement frames and was careful to read the processing times they have on their website, expecting that given those details and the general state of the current economy, it could take a month to get my items. If you order, you must keep your expectations in line, as this is certainly not a quick turnaround purchase.

When breaking my original frames, I'm the lenses miraculously remained unscathed. Upon arrival of the frames today, they came with a 100% legit Lunor case and cloth, along with what appears to be 100% legit frames. Compared my original (broken) frames to the new ones and if this site sells fake frames, it is the best damn fake I have ever seen.

*It is worth noting, I did not purchase the same color frames as my old, just the same style. So I couldn't verify the exact colors of all the components versus the originals I have, but the feel and quality seem exactly the same AND my lenses fit in the frames without any issues.

I included a few photos here, hope this review is helpful!

The process wasn't without hiccups, but still deserves a 5 star review for being a legit discount site!

+1
Date of experience: July 17, 2022
Argentina
1 review
0 helpful votes
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Without buy but with excellent experience
July 21, 2016

I bought my needed lens on site as usual. But the local customs made a lot of troubles and finally i couldnt got it from the DHL currier.
So smartglasses did back the payment more fastest that the products back to origin.
I am very glad with your procedure, so I look foward to buy with you next time

Date of experience: July 21, 2016
Canada
1 review
1 helpful vote
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The problem starts when I got glasses (Burberry) which were not really what I am looking for. I searched the website and asked to change the glasses with Prada ones. After their confirmation of the Prada availability, I shipped back the Burberry glasses. Then, they send me an email (your Prada choice is not available anymore). I was upset and irritatingly ordered other Prada ones. However, I was more shocked when I was informed that the Burberry glasses were received after two days and now I have choice other glasses since my second choice is not available too. It is very ridiculous situation and I had to think twice before dealing with such a messy online site. I already lost shipping and customs fee for the Burberry glasses as well as my time.

Date of experience: March 18, 2016
SmartBuyGlasses S. SmartBuyGlasses Rep
over a year old

Dear Amr,

Thank you for your feedback and I'm sorry to hear of this experience. The discontinuation of models unfortunately is not within our control, though we try to keep our website as up to date as possible.

For items which we can guarantee to be in stock and ready for immediate shipping, I would suggest checking our Fast Shipping section.

Regards,
Ben
SmartBuyGlasses

Chile
1 review
0 helpful votes
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I do not receive even part of my order
October 13, 2016

Dear,
I bought two products, I have just come to me one and I paid both.
They appeared when buying products in stock and after paying, I warn the nonexistence of a product. Please I hope this is resolved as soon as possible

Date of experience: October 13, 2016
SmartBuyGlasses S. SmartBuyGlasses Rep
over a year old

Dear Jose,

We're sorry to hear of this experience. For items guaranteed to be in stock, we recommend purchasing those marked as Fast Shipping.

Could you send me a private message with your Order ID? We'd be more than happy to help.

Regards,
Ben
SmartBuyGlasses

China
1 review
1 helpful vote
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Love the glasses
August 11, 2017

Excellent customer service, I purchased some frames for my daughter, however they were to big for her, I had to return them and Andro in customer service was very helpful and keep me in the loop the whole time. Much appreciated. Would highly recommend this company.

Date of experience: August 11, 2017
Canada
1 review
0 helpful votes
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I couldnt post a review when prompted to as i bought these glasses for someone for christmas so i had only seen them when the gift was opened. He loved it! And it was exactly what i expected. Thank you for packaging it nicly. I always have a great experience on this website. I will continue to recommend this website, things on here are such a steal.

Date of experience: January 20, 2015
South Africa
1 review
3 helpful votes
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I placed an order ZA*******809G for Emporio Armani EA3018-5219 two days ago. When I check the status and it says discontinued. I received no further update on this nor e-mail feedback from anyone about this (as they claimed on their website). There is no contact number and no direct e-mail address and probably the worst set up ever. I would change my review rating if someone can contact me directly. Via the phone as it is on my profile

Date of experience: February 16, 2016
SmartBuyGlasses S. SmartBuyGlasses Rep
over a year old

Hi Brad P,

I'm sorry to hear of this problem with your order. Once an order is placed, our system will constantly keep you informed on its status via email; could you perhaps check your junk folder for emails from customerservice@smartbuyglasses.co.za?

I can see that our representatives are already assisting in resolving your concerns but if you have any further enquiries, don't hesitate to send me a private message.

Regards,
Ben
SmartBuyGlasses

California
1 review
0 helpful votes
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Speechless
March 29, 2016

Well as you know how many online shop are scams I had that feeling that
I might be throwing my hard cash to crooks, it became worse when realising
The product it's been shipped from Hong Kong, I gave up completely especially because there were no telephone number where I can inquire. When starting
To receive email regarding the process and the tracking number then I realised some happy ending is near. My order was placed on saterday, the following Friday I was parading inside the house with my new accessories
Am beyond satisfied with smartbuyglasses. Even considering another
Pair course I turn heads when ever am wearing my glasses. I am a happy lady

Date of experience: March 28, 2016
Canada
1 review
0 helpful votes
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Awesome
March 19, 2015

I ordered my glasses online and within the week the glasses we at my door. The site offers amazing quality glasses with a cheap price. Deff going to be ordering more from this company and will continue to use them for future purchases.

Date of experience: March 19, 2015
California
1 review
0 helpful votes
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HORRIBLE
June 21, 2016

This is the worst website on planet earth and hope they get closed down. Seriously! I waited almost a month for them to tell me they haven't received my payment?! Which is impossible because you can't process a order without a payment! They take the payment instantly from your account. Over $150 purchase 2) they get my order completely wrong, completely different brand. 3) I wasn't able to speak to a supervisor the guy did NOTHING for me but to say he will call me back. Now I'm just hoping I even get my money back. DO NOT BUY FROM THEM.

Date of experience: June 21, 2016
SmartBuyGlasses S. SmartBuyGlasses Rep
over a year old

Dear Stefany,

There appeared to be some confusion during your correspondences with our support team, as the Order ID given to us was incorrect. Rest assured, we have identified the correct Order ID and our service manager will be in touch shortly to assist.

Regards,
Ben

Netherlands
1 review
6 helpful votes
Follow Michel B.
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I am very satisfied with my order at Smartbuyglasses. On August 29th I purchased a pair of Dolce & Gabbana sunglasses, which I received in perfect condition at September 8th. I had to wait a couple of days longer compared to buying it at a store, but it also saved me 40 euro. For me it was certainly worth the wait. Also I found the website easy to use, the purchasing process simple, and I was very pleased with status updates about my order. The glasses themselves are of excellent quality and totally meet my expectations.

Date of experience: September 27, 2010
SmartBuyGlasses S. SmartBuyGlasses Rep
over a year old

Thanks Michel! I come a bit late to the party, but I wanted to tell you THANKS! Always a pleasure to read positive comments! Cheers, Samuel, SmartBuyGlasses

Nebraska
1 review
0 helpful votes
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Long time waiting
June 26, 2015

I had order the glasses twice. The first time took so long, that I cancel the order. To reorder to get them deliver in a 2 week as suggested. I love the glasses, exceptional quality plus more. I would love to order another pair but afraid I will go thru the same hassle.

Date of experience: June 26, 2015
Kentucky
1 review
0 helpful votes
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Glasses were as expected.
August 21, 2015

I had gone to several stores to try on glass frames to see which I liked best. So, when I found the one I wanted, I found them on this site and sent my prescription to them. They were exactly as I expected and the order was filled promptly. I am very satisfied.

Date of experience: August 21, 2015
South Africa
1 review
0 helpful votes
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Great service and quick delivery
August 21, 2015

My experience with SmartBuyGlasses was great. I was nervous to buy from them as I I had never done so before but they were fantastic. They were communicative, delivery was much quicker than anticipated and the product was just as I ordered. I would recommend them.

Date of experience: August 20, 2015
BN
1 review
0 helpful votes
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Great price & shipment
March 20, 2015

I didn't expect item ordered arrived at my door step so soon... usually I received item in 3 weeks minimum to reach to borneo... but with SmartBuyGlasses I am impressed with the shipment. In 5 days I've received my item already... really satisfied with the service.

Date of experience: March 20, 2015
Netherlands
1 review
1 helpful vote
Follow Martin M.
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Great products, and a lot of choice.
This is the second time i ordered my glasses here.
I checked the price in regular stores and here it costs not even half of there price.
The best thing is the quick delivery, next time i will order here again

Date of experience: November 2, 2011
Texas
1 review
0 helpful votes
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I am tracking my package for delivery which is supposed to be delivered today. I paid for this shipment service and it says clearance delay. I needed them for a gift tomorrow I paid for fast shipping. And now I have to be worried I wont receive them on time.

Date of experience: February 1, 2016
SmartBuyGlasses S. SmartBuyGlasses Rep
over a year old

Hi Xiomara,

I'm sorry to hear of this delay in the delivery. If you could private message me your Order ID, we'd be happy to assist and check with the courier service.

Regards,
Ben
SmartBuyGlasses

Norway
1 review
0 helpful votes
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The time from my order until the glasses were delivered at my door was rather long, almost four weeks. At least, I had hoped for more information during this period. However, the sunglasses were very clear, comfotable to wear, sporty and elegant. The sunglasses are worth five stars, but because of the delivery Igive four

Date of experience: June 29, 2016
Canada
1 review
0 helpful votes
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Good customer service. Great sunglasses
July 24, 2015

Love my new sunglasses. They are exactly as I ordered. I changed the lens to get a polarized lens, and they are perfect. If you are shipping to Canada be warned you will recieve a bill from fedex a couple weeks later for duties (mine was $15). A bit of a suprise since they said it's free shipping

Date of experience: July 24, 2015

Overview

SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.

service
197
value
187
shipping
194
returns
79
quality
180
This company responds to reviews on average within 0 days