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SmartBuyGlasses has a rating of 3 stars from 384 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and phone number. SmartBuyGlasses ranks 13th among Eyeglasses sites.
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I bought a pair of ray ban round flash lens sunglasses - and they are perfect! Easy to purchase (and find the right size), fast shipping, no defects - I'm happy with the experience
A parcel was missing! Wrote a mail to custumservice, and Got an answer in a fre hours! My glasses arrived a fre day later! Brilliant! I Will purchase my next glasses with you!
I've ordered twice from Smartbuyglasses and I'm 100% satisfied with my orders. The best price, original products, super fast delivery. I have recommended it to all my friends and each one of them who ordered from Smartbuyglasses thinks the same like me. For me there is no other place to look for sunglasses.
Cumplieron en tiempo y forma, y la calidad de los anteojos es excelente
Alles goed verlopen, fijn op tijd geleverd zoals voorzien.
Een tevreden klant!
Have my doubts at first but once my purchase arrived i think i will make a second purchase with you guys
Easy, fast and delivered quickly to Dublin, Ireland. Can't complain at all on the service, which was excellent.
I ordered contact lenses - and they came perfectly packed and as ordered.
Very happy with det delivery time, the product and the price.
I found the site very helpful and the products came very quickly! Thank you #smartbuyglasses!
J'ai été très satisfaite de mon achat chez smart buy glasses. Le service client est rapide et très disponible, toutes mes requêtes ont été réglées dès le lendemain.
Competitors pay the return costs by exchange of goods. SmartBuyGlasses is not good enough! This cost I had to pay myself and I`ve waited six weeks to get new glasses. (Still not received). My next purchase will be at supplier with free Exchange Policy.
The product that I ordered is very nice. Something went wrong with the customer service in Italy but it was solved very quickly after I sent an email to SmartBuyGlasses. I will recommend this site to everyone.
Good price and good service, it was an amazing experience.
Ik heb bij smartglass een rayban besteld. Het duurde even omdat er wat mis was gegaan tijdens het transport. Na contact met hun gehad te hebben was de levering er na twee dagen. De bril is stukken goedkoper dan dat ik in Nederland een bril zou kopen. Zeker de moeite waard. Ben zeer tevreden.
Received my order very rapidly! The product was as described and I was very pleased! So pleased that i'm ordering again a different pair of glasses.
Thank you!
Sun glasses was same as described on site, arrived on time after getting two confusing email stated, not in stock and dispatched.
I am happy with services
Thanks
Order received within a few days, and products to my satisfaction. Prices are much better than competitors, and the cashback program for following orders is excellent!
Ich bin sehr zufrieden mit Ihrer Dienstleistung und würde weiterempfehlen.
- Schnell
- Super Preis
- Pünktlich
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at customerservice@smartbuyglasses.com or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at servicemanager@smartbuyglasses.com Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at customerservice@smartbuyglasses.co.in or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Dear Kenneth,
Thank you for your feedback after trying our returns policy. It is very odd that you still have not received the new item even after 6 weeks - could you send us a Private Message with your Order ID and I'd be happy to check on the hold up.
Regards,
Ben
SmartBuyGlasses