SmartBuyGlasses

For Canadian customers at least, when pricing out glasses, be sure to account for taxes, duty and brokerage fees. Despite the Canadian site, my glasses shipped from Hong Kong and I was hit with brokerage fees upon delivery of the package. It's not the import fees that upset me, but the misleading shipping information at http://www.smartbuyglasses.ca/fast-shipping that seems to imply that Canadian orders are domestic.

UPDATE: after contacting customer service, smartbuyglasses has offered to refund me the import fees associated with my order - so plus one star. Also was pointed out to me that the potential for import fees is covered in the FAQ (but not on the shipping info page): http://www.smartbuyglasses.ca/faq?qid=5263&top=1

The purchasing experience was perfect. The problem is the product in itself. While the prescription was correct (and my prescription did not change in the last 3 years,) I cannot wear the new glasses without the risk of falls because of complete lacking of depth and feeling of vertigo (I want to specify that I am 38 and an amateur athlete.) At the beginning, I thought I needed to get used to the new glasses but after two days of constant wearing it, I felt a huge sense of nausea and I had a constant headache. I gave it another try a week later and again all the problems showed up again. I went back to my old glasses.

If you don't have any items under fast shipping, you pretty much stand a chance of facing delays and that seems to be a norm. I ordered a cancer council product on April 14th and within a day i was told to wait until May 1st to get the product stocked at warehouse. But on April 30th, I receive one more email indicating that it will be 10 more days before it is possibly stocked. I promptly asked for a refund and it was done in time. Hope they improve their logistics solution.

I checked and no emails blocked in my anti-spam box. After 45 days no updates with the status of my order US83xxxxxx43G. The Smartbuyglasses is not dealing with professionalism. How many more emails and complaints I have to post to get my rights? This is a stupid situation.

Still waiting for my glasses! Ordered them on the 22/9/13 and it's now the 30/10/13. No news until now from them to inform me about the time processes of my order. I already sent to them many emails and no answer. Be aware to buy any goods with them. Sergio O.

Both were ordered within the last year. The Nike lost a small screw, could not be provided and was no guarantee matter as it didn't happen within 6 months... So far for the 2 year guarantee.

The recent order concerned a Carrera, which lost it's logo within 2 weeks time. No replacement logo could be sent. Luckily I can order a new model and I was promised a full refund on the Carrera.

So 2 minor problems that can not be solved, which is disappointing. Besides that the solution for the Carrera is a rather costly one for the company itself...

If it's too good to be true... it's probably Smart Buy Glasses. I purchased Oliver Goldsmith frames and was told twice they were in stock, stock confirmed and on their way to the distribution center but alas they kept delaying the order by 5-9 business days. When I called to speak to a rep they told me conflicting stories about why there was a delay and whether or not they actually have the item in stock. The company is in the UK, the warehouse is allegedly in Italy and the customer service is in the Phillippines so good luck finding out where your frames are. Are they fakes? Oliver Goldsmith has said they don't distribute to them so I cancelled the order, don't want to wait to find out and then be stuck paying the return shipping fee.

I like the service and have ordered several glasses. Despite some problems with order which were my fault and delay with lenses which were non-standard all orders were timely delivered precisely meeting the prescriptions. I love the prescription upload feature that gives extra guarantee that all is done right. Highly recommend! Did I mention that prices are unbeatable and products are excellent?