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Both were ordered within the last year. The Nike lost a small screw, could not be provided and was no guarantee matter as it didn't happen within 6 months... So far for the 2 year guarantee.
The recent order concerned a Carrera, which lost it's logo within 2 weeks time. No replacement logo could be sent. Luckily I can order a new model and I was promised a full refund on the Carrera.
So 2 minor problems that can not be solved, which is disappointing. Besides that the solution for the Carrera is a rather costly one for the company itself...
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They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Had entered presription, but was not copied well into the order. Now stuck with with useless...
Dear Ross,
Thank you for your feedback.
Acquiring spare parts is unfortunately not the core of our business, as we focus towards supplying authentic designer eyewear. Nonetheless, we are glad to see that your concerns were successfully resolved. If you have any additional concerns, feel free to let us know.
Regards,
Ben