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SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3 stars from 384 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and phone number. SmartBuyGlasses ranks 13th among Eyeglasses sites.
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TODO MUY SENCILLO Y SEGURO LLEGO TODO MUY BIEN Y RAPIDO. GRACIAS POR LA ATENCIO
SI BIEN TENGO EXPERIENCIA EN EL USO DE LOS LENTES A LLEGADO TODO EN OPTIMAS CONDICIONES Y EN UN TIEMPO MUY ADECUADO DESDE YA QUEDO MUY AGRADECIDO POR SU TRATO CORDIAL Y ATENTO.
The googles very easy to buy and was delivered faster than expected. All in all a very good experience.
Det stod inget på hemsidan om detta och jag kan inte använda glasögonen. Fick köpa ett par till hos en riktig optiker.
Dåligt dåligt dåligt dåligt
Se demoraron mucho en el envio de los lentes, y despues el modelo que yo queria no estaba, muy decepcionada
Estimada Karina,
Muchas gracias por sus comentarios.
Lamento mucho que usted se encuentre decepcionada por el tiempo de envío. En este caso, le pido por favor tenga en cuenta que los lentes con prescripción tienen un tiempo de procesamiento mayor.
En este caso, me gustaria recomendarle para sus proximas compras visitar nuestra sección de envios rápido, todos los modelos allí pueden ser despachados en 2-5 días con sus lentes graduados:
Lentes de sol: http :// www.visiondirecta. Cl/lentes-de-sol-de-dise%C3%B1o/general/---------------1-1-------
Armazones: http :// www.visiondirecta. Cl/lentes-de-dise%C3%B1o/general/---------------1-1-------
Esperamos que esto no impida que usted nos tenga en cuenta para sus próximas compras.
Atentamente,
Katherine
SmartBuyGlasses
I read a lot of negative reviews before I finally decided to give it a try... Before I made an order I confirmed via email that they have product I wanted in stock. After that all was very quick and professional - 2-3 days.
I bought a pair of glasses which not only had a great price but were also delivered in just a few days with DHL.
5 stars
Smart Buy Glasses is one of the WORST companies I have ever dealt with.
I literally spent many hours on both the phone and emails with Smart Buy Glasses, trying to clear up a purchase which turned into a fiasco!
I ordered a pair of expensive Maui Jim sunglasses after I was told they were not a knock off and they would be delivered soon. Soon turned out to be way over a month of waiting for the glasses, which never came to fruition. Trying to get my money back I paid for the glasses took longer than it should have, my money was tied up. Need to also mention one of the employees promised me $20.00 towards my credit card for the long time period of not receiving my glasses, and the inconvenience the company caused me, which became an ongoing nightmare. I told them in the beginning I would continue to wait for the glasses, their cost was lower than anywhere I had looked, and they were still giving me $20.00 additional.
That was a big mistake! I kept waiting for the glasses and continued to phone periodically. I was told each time I called the glasses would arrive on a Thursday of the week, which never happened. That's when I began communicating with the service manager named * who also stated they would honor the $20.00 as promised. By our third call she told me they would not be getting the glasses in, there was a problem, so I canceled my order. I expected the $20.00 and was told by * she would have to talk to her manager who I also talked with and he was to get back to me and never did. Whenever I tried to phone *, the employees would make up excuses for her and say she was not available.
Really, this was an ongoing lie, and a waste of my time. This company could never afford to pay me for all my valuable time spent with them, they are a disaster and I warn anyone thinking to purchase anything from them to think twice. BUYER BEWARE!
* and I finally touched base and she told me her company would not allow her to go forward with paying me the $20.00, they would give me the $20.00 in the future towards another pair of their glasses. To me this was a matter of principle, they owed me the $20.00 on my credit card. Smart Buy Glasses are a dishonest company towards their customers, and cheap!
I began searching again for my glasses which were harder to find with all the time wasted, but I would up buying them at Nordstrom who were wonderful to me. They matched the price of this unprofessional company/Smart Buy Glasses. Thank you Nordstrom, a professional store who truly care about their customers!
*Personal information redacted by admin
Dear Lisa,
Thank you for your comments.
I am so sorry to hear that you experienced this unusual inconvenience with your order. I sincerely apologize that we were unable to fulfill your order by the expected delivery time. I do understand the frustration and inconvenience that this may have caused. Your feedback is an invaluable tool, as we continue to improve our business.
Unfortunately, in this case we are unable to refund more than 100% of the original transaction amount due to security measures and the discount was offered if you were willing to wait for your order. However, if you want to place a new order in the future, we will be glad to offer you the $20 discount in your new item.
Kind Regards
Katherine
SmartBuyGlasses
The package came from China, which was a surprise. I m quite sure the sunglasses are not real Ray Ban. Moreover because of the China thing, I had to pay a lot at the customer services.
Dear Pauline,
Thank you for your feedback.
I am so sorry yo hear that you think your item is not authentic. I would like to confirm that we guarantee all of our products are 100% authentic. Our eyewear has never been worn and comes with a 2 year warranty on manufacturing defects.
However, if you are not 100% satisfied with your item, we offer 100 day returns. I will contact you by private message to explain you our return policy.
Kind Regards
Katherine
SmartBuyGlasses
Dhl didn't deliver in right time. Had 2 call m 4 issues.
The contact lenses r ok, will order nxt year.
Broke my oakley sunglasses an don't find the same model in Mexico, check on your webpage and find the same with 50% discount... the glasses arrive in time and the product is 100% original, thanks for your good attention
Sono felicissima di comprare da voi... qualità prezzo
Wonderful sunglasses and packed. They fulfilled in everything. Very advisable
Recently I bought frames and glasses with prescription though Chile's web page (www.visiondirecta.cl) and it was a pleasure for me, and a big surprise, to see that it was a very convenient option compared to any local store. Furthermore, they have a huge stock on frames of multiple brands, and the prescription glasses are great. Moreover, shipping took a very decent period of time to get to my country.
Fantastisc range and easy to use site. Delivery was quick and hassle free.
I am very aware of environmental effects of commerce and would have wanted to know before placing my order that the product would be sent from HongKong though.
Dear,
I bought two products, I have just come to me one and I paid both.
They appeared when buying products in stock and after paying, I warn the nonexistence of a product. Please I hope this is resolved as soon as possible
Dear Jose,
We're sorry to hear of this experience. For items guaranteed to be in stock, we recommend purchasing those marked as Fast Shipping.
Could you send me a private message with your Order ID? We'd be more than happy to help.
Regards,
Ben
SmartBuyGlasses
El cobro de envío no incluyó lo que tuve que pagar en mi país para que me llegué el producto, los tiempos de entrega fueron demasiado largos y me terminó costando más que en un proveedor local.
Estimado Gonzalo,
Lamentamos mucho esta experiencia. Para poderlo ayudar de la mejor manera, puede por favor enviarme un mensaje privado con su número de orden?
Cordialmente,
Pablo
Good service. Very good price. Fast delivirey. You are the best company and I Will
Continue and order frome your company. Satisfaid coustumer
Thanks to the assistance of the customer service, my new glasses have been replaced with new corrected lens in a very kind and professional handling.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hej Helen,
Jag beklagar att höra att du inte är nöjd med glasen. Du behöver inte oroa dig då vår kundtjänst genast kommer ta kontakt med dig för att lösa detta.
Med vänlig hälsning,
Magnus
Smartbuyglasses