From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 22nd among Home Decor sites.
They had super fast response time when my item came in damaged and already have a new item on the way for no extra charge!
Cancel a duplicate picture thank y'all again do much for being so accommodating
I reached out to smallwoods after receiving my canvas damaged. They were quick and easy to work with and immediately had a replacement sent out to me.
I only get prints from Smallwoods and when I needed an order sooner than expected, I reached out to customer service. Ashley's service and attention to detail was exceptional. Truly no better place to order from.
I ordered several framed prints in January for our cabin. We did not unbox them until April. I hung them and noticed that one didn't lay flat against the wall. I left it at the cabin and when I returned in June I decided it really was warped. They sent a new one to me to replace it!
I have always had a wonderful experience with this company. Great customer care and a wonderful product
My daughter has ordered from you in the past and I love her pictures. I chose a picture of my 3 grand babies and I just love how it turned out Thank you
I ordered some pictures of my grandkids and my daughter loved them. SHe just moved into a new house so I thought I would order her the same ones. WHen they came they were 2 of the same print which I did not order. I called and spoke to someone and they took care of things right away. They sent me a link I gave them the original order with pictures and sent what my daughter recieved. They said we will print the other picture and send it right out. SO simple no issues. Love working with Smallwoods. Great product, great customer service.
Thank you for the great customer service and the order i made i will continue to do business with you and wish you and your business the best.
We are thrilled with our prints! The quality and fantastic and customer service is top notch!
Smallwoods made the 3 large canvass pictures of my kids come alive! Makes our living room look beautiful. While one of our frames did arrive damaged during transport (not fault of Smallwoods) We reached out and they replaced it with a new one and it arrived within a few days in perfect condition this time. They went above and beyond for us. Thanks again!
The final product is great quality and was shipped quickly.
Excellent. Pictures are beautiful and price was perfect. Service was great and we can; t wait to put the pictues up o nthe wall.
Smallwoods did an amazing job of creating my custom signs! I sent them an attachment through email, and they answered all of ny questions so efficiently! I am not a "techy" person at all, but the whole experience was easy and smooth. Highly recommend!
Thank you so much for the kind words, Staci! We’re thrilled to hear about your experience and that our team was able to support you every step of the way. 🎉
Great experience using this company. Have ordered through them multiple times.
Kelly, we're so sorry one of your canvases arrived with damage! We're glad to hear our team was able to step in quickly and get a replacement on the way. We’re grateful to have you as part of the Smallwoods family and look forward to creating more pieces for your home. 💙
It was very easy to order and I received everything I ordered. It turned out great.
My canvas wasn't even wrapped or padded and got ruined in transit. My customer service experience has been less than stellar.
Karah, we completely understand how disappointing this situation must have been, and we’re so sorry it didn’t feel like things were being resolved. Your replacement is currently on the way and is expected to be delivered this Friday. We hope it arrives perfectly! If you have any questions in the meantime or need anything else, please don’t hesitate to reach out. We’re here and always happy to help. 💙
Was not happy with either picture I ordered. On the second picture the picture didn't cover the whole 16x20 picture so there is black outline
Carol, we’re so sorry to hear your prints didn’t turn out the way you’d hoped. We know how meaningful your photos are, and we are sorry to hear of any disappointment this caused. We’re grateful you reached out so our team could step in and make it right! If there’s ever anything else we can do, we’re always here for you.
We took family pictures with my 3 month old daughter and I wanted to have some pictures done for our home. I ordered one of just her and one of all 3 of us in a 25x17 in a white frame. I am obsessed with how amazing these look on our wall! I have gotten so many compliments!
I ordered and it was a gift. My friends new address was not listed as being correct so they contacted me rather just ship it to an undetectable address! Shipment address was changed and the gift arrived perfectly!
Charis, thank you so much for your kind words! We’re thrilled to hear your gift made it safely and that our team could step in to make sure everything arrived just right. It means the world to us to be part of thoughtful moments like this. We’re grateful to have you as part of the Smallwoods family! 💚
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience! We’re honored you chose Smallwoods to create something special for your daughter’s new home. While we’re sorry there was a mix-up with the prints, we’re so glad our team was able to step in and make things right quickly and easily. Thank you for being a part of the Smallwoods family! 💚