SkipTheDishesReviews 1,011

Order $97 worth of breakfast from Denny's using Skip the dishes and courier said food delivered when it wasn't delivered. Called customer service line 3 times and they refused to do anything about it. I have a door camera and a yard one too that clearly shows, items were not delivered and they still refused to do anything about it. They are thieves.

Picture yourself and others on a Friday evening... ready to start your evening, and ordering food because you are HUNGRY! 2 hours later, you find out your meal wound up on someone else's doorstep. And all because "Skip the Dishes" courier couldn't DELIVER! When contacted, ‍
Promimsed a return on Credit Card, and screwed up there too!
In conclusion... WHAT A WASTE OF MONEY and TIME!

Your policy that if my full order doesn't show up you cant get a driver to retrieve the rest is absurd. Your driver missed an entire bag of food. We were told you would refund the missing items and i could re order. So the stuff that arrives gets cold while we wait and the perfectly fine food waiting to be picked up goes to waste on top of the restaurant losing $$ on a refund and tossed food. Not to mention food waste is already a big problem and you enact policies that contribute to it. Honestly we were already considering not using you guys anymore with communities having more options, community minded options. So with this absurd experience we will not be ordering through you again nor recommending you. A serious disappointment.

Very long order to be delivered, missing items and cold. I request a refund from skip who refuses to refund me.

I working for skip for a while a year full time, first the don't pay for the delay the food, there is in food delay section in every trip details but doesn't matter how long you wait for your food 15 minutes or more always show's $0. And I am very sure they do charge the restaurant but it goes in the company packets.
And More than 3 times happened to me the customer change the drop of location, last time I drove 6k extra for changing location, I spoke to the customer service before I drive to the new location, the customer service telling me will pay you for extra, and I never get paid, when I claim next day I see no shifts available and it stay fir for few days no shifts.
I drove in the above trip 13k plus 6k for the new location total 19 k, skip paid only $10.40, and never paid for the extra k.
It is really dishonest company.

I have never had to wait so long for a Customer Service Rep to get back to me IN THE MIDDLE of conversations.
Couriers they hire don't know anything about reading road instructions and since my address is always screwed up by Google, they always go to the wrong address. I get cold food and Skip Reps have not done a thing about it no matter how many times I bring up the issue. I am usually referred to sending an email to support which I NEVER EVER get a response back and the issue has NEVER been even remotely solved.
This last order I made, the courier stayed at the wrong address for nearly 35 minutes which resulted in getting cold food. What was their response? I got 50% off two items (refunded to my Skip account). Additionally, this courier hung up on me and wouldn't answer my call-back when he called asking if i was at this wrong address... Absolutely ridiculous ONGOING customer service problems. It NEVER ends.
I will never order from Skip ever again! I am DONE!
Go order from DoorDash or UberEats... stay away from SKIP!

Having previous experience of receiving food without cutlery, I contacted the Skip the dishes support team while waiting for my food asking them to make sure I get the cutlery this time around;
The support associate asked me what the cutlery was and whether it was a "food item ";
When I explained what it was, the associate waived me off saying that me order has already been picked up and disconnected the chat!
As a result, I spent $40.00 and received my food and no cutlery to eat it with two times in a row!
I wonder, how someone can work for the food delivering company not knowing what the cutlery is!
Worst customer service ever

The amount of orders that are wrong cold and not delivered to the accurate location is un fathomable. On top of this the drivers cannot read English and literally don't know what left or right is. No thats not racist its an actual factual statement. The instructions i wrote where with capitals (cause I was getting frustrated)"LEFT side of the house through gate leave food on the chair and call upon delivery please and thank you very much." I found the food on the other side of the house or in the driveway eaten by animals. I even had 2 of them argue with me and tell me the right side was the left side... Out of 10 maybe 1 or 2 couriers got it right and 50 percent of the time my order was wrong or cold. Now if there's a problem with any order at any service I will let them know. Skip the dishes has blocked me from contacting customer service, when I've had a legitimate reason to file complaints. There is also no phone number to reach them otherwise so I am unable to complain. Is this even legal ive stopped and switched to uber eats and haven't had a single problem with them so far. But someone tell me please is that legal.?

Wrote specific directions 3 times now and still the driver's don't bother to try calling to figure out where to go. So they just end up leaving without a word. Contacted the chat service and they don't help out with situations. I will no longer be giving them any of my services and I wouldn't recommend them to anyone either! Honestly the worst online delivery services. I will be taking my services to door dash instead. Skip the dishes completely SUCK. I wouldn't give them any star rating but I need to in order to warn whoever reads this.

What a manipulative company. A coorperation comes in and offers companies more affordable delivery by overpricing their food on the app and ripping off the customers. Now this is the only option for delivery for most restaurants. If you cant afford to drive. Dont worry you will never get delivery from most restaurants you like without paying wayyy overprice for food. The people that really dont need to be ripped off are the people that need delivery the most. Im not buying from restaurants that support this scheme anymore. Dominos is like the only one so i guess im ganna get really fat... Thanks skip the dishes..

I made an order, set for my home address. The company sent it to my work address and said its my responsibility when I tried to bring it up with them. I drove 40 minutes out of my way to my work, to be greeted with nothing. Got back home and tried to contact support, just to be told no one was online and if I left my name and email someone would get back to me. No one did and when I tried to talk to support again just to be told I had to bring it up with support within 24-48 hours, or they would do nothing. I was waiting for support to get back to me in that time, so I don't see how they think that is appropriate. I then asked for the company to deactivate my account just to have 2 customer reps end the chat on my without deactivating my account. Finally got the third one to do what I was asking of them.

I have nothing but trouble with this company, I've had food stolen by the drivers, orders have been destroyed by reckless handling, drivers refuse to leave orders at my door but instead expect me to come outside and grab it. Terrible drivers.

Terrible. Never get all of what you order and its a hastle to get them to correct their errors. Tired of ordering coffees and donuts and only getting some of the coffees.

SKIP SKIP! FRAUD ALERT! AWFUL!

My "secure" account was hacked and the scammers changed the default language so I couldn't even understand it. They also changed the city, address and phone number. Finally, they placed a huge order in my name. I watched on the app, the little car drive towards this address as I frantically searched the web for Skip's phone number. Yeah good luck finding that. I finally got a chat going, but the bot (sadly not a human) wasn't fast enough to stop the delivery, and the payment went through. Through the bot, I was able to attain the phone #, followed by countless useless calls and emails. I could never reach the same employee twice and ended up talking to 8 different people. They kept assuring me that my privacy and satisfaction was of their utmost priority, though in the end, after a day of back and forth, in the end refused my refund. "For my security, they don't keep my credit card on file so they can't apply the refund to my credit card"? The hacker had no problem finding my credit cars! Nice "security". I offered to give Skip my credit card number so they could apply the credit to it and they said no! What!? Further, how could they possibly deny a refund after THEY suspending my account for suspicious activity? THEY'RE the ones who notified me of this suspicious activity in the first place! I'm out a whole lot of money and a full day of my life I'll never get back, talking to these useless employees.

Do yourself a favour and DELETE YOUR APP IMMEDIATELY! Or don't download it in the first place!

I ordered a few time on skip. I was looking at the menu on the site that I wanted to order from, not skip. And by dong that, I found out that they change the prices on the menu. Looked up four local restaurants and all four prices were different from the stores pricing menu, skip raised the prices on all four. Ex: one place charged 12.75 for scallops, skip charged me 14.25 for the same thing.! I called all four restaurant and asked them about the prices, and they all said they have no control what skip puts on their site for prices. So add that up along with your delivery, plus tip, your paying a lot, ore than you think...

On my 1st order tonight the driver got lost. They refunded me in credits. I ordered a pizza next. I tried using my refunded credits. But the app wouldn't allow it! I tried explaining this to the help team, with out much help. I ended up paying for both orders with my visa. When my pizza showed up it was with my 1st order and was ice cold! I still don't know how the 2nd driver got ahold of my 1st order? I was in a chat with 3 different people and non of them HELPED

Ordered through skip the dishes Dartmouth today McDonalds delivery damn driver who is east indian of the same race $#*!ing ignorant didnt follow directions argued with him on the phone concerning my instructions and my food well he didnt come to the door as stated wouldnt deliver my food at first i told him i was calling the police and having him charged my food would be cold i was mad so he put it at the wrong door i was mad i told him im having you charged if you tampered with my food be the last time i hate east indian drivers they are so ignorant

I applied a coupon to my order. Which by the way supposed to be applied automatically on the order.
When ordering it shows me that it's applied... when paying it charges me the full amount.
I contacted the customer service asking what was the problem. They simply told me to contact them if that happened again and they understand my frustration.
All I wanted to know is what happened so I can pay attention next time.
But I didn't get any answer.
I know that it's partially my fault but I deserve an answer! Especially that I didn't ask for any refund

I ordered food. It was stolen by the courier. When I told skip this they said it was out if their control and it was my problem. Refused to even help me or give me my money back. They are scammers who not only steal money but your good too. They need to be shut down.

What happened to restaurants having their own delivery drivers? I don't pay for ripoff sites like Skip the Dishes, because that's what they are. Ripoff, and I respect my cash. I order it through the telephone (Remember the telephone, kids?) and pickup myself. Ya, I do stuff myself, kids. And I put the 60 bucks in my pocket. That's why I own a house and you kids are living in your parents basement.