Sixt Rental Cars

In my decades of car rental, I never had been treated so aggressively. The sales agent at Newark airport, Paul, was using extremely high pressure tactics to get me to add on insurance, toll services, prepaid gas, etc. He was even telling me he was going to add them. Then he used the pressure tactic that I only had 5 minutes to leave the lot because at midnight they were closing the gate and I wouldn't be able to leave until 6am. I called SIXT customer service the next day and told them all of this and was promised a callback, which I never got. In the end I had a $450 rental bill for a 2 DAY rental!

These people are awful. I called back again, and it is the typical cue card response. They just want as much of your money as they can grab. I cannot warn you all enough to stay away from SIXT.

After making a reservation for mid April and paying the money back in early January, my trip has been cancelled cue to Corona Virus concerns. I notified Sixt over a monty prior to my arrival and was tolld that they didn't care about the CoronaVirus situation and would only refund about 1/4 of the money paid. What a cheesy, slimy busiines and I was warn anyone wanting to =rent a car to avoid them at all costs. They are not customer friendly.

Got my invoice after renting through Orbitz and the price is almost doubled. They nicked and dime every thing and don't ho or the price of the contract. I'm dispute the charge with my bank. I will pay what I agreed to, but not all the extras, especy since I didn't even get the car I rented. Returned the car with an almost full tank and was charged 70.00 for fuel. It cost 38.00 to fill the damn thing.
DO NOT DO BUSINESS WITH THESES CROOKS!

August 2021. I rented a car in Venice Italy for two weeks drove it 150 miles to my home. I got Covid after 2 days and was in the hospital for 3 1/2 weeks.after 2 days I was worried about the car rental so I called them and they said they would have the car picked up in 2 days. Which they did not do, so I had to car driven to Venice by two friends 5 days after I rented it. They charged me the whole bill of €2000 and did not give me one days credit. I drove the car for 150 miles and they didn't give a damn.

The customer service and support has no interest in keeping customers. Very difficult to speak with anyone, than they tell you to Email problems and they respond with boilerplate answers. Nothing to try to resolve the core issues!

This company is a scam. When weather changed a flight the company wanted to charge $200 fee to change or give credit for one year. I opted for credit. I received an email with confirmation and "Security Code". The email states a year to use the credit. Two months later I tried to make a reservation and the computer gave me an error. When I tried to call it played a COVID unavailable message. I send emails to service unreturned. I finally called new reservations and the guy on the phone said my reservation was a now show and hung up the phone on me. This company is a complete sham. DO NOT USE! BUYER BEWARE!

I rented a car from Sixt, unknowingly because I went on Priceline, on October 27,2020. I drove off the lot with wax circle on my vehicle, there wasn't anyone checking out the vehicle like the big companies, because there were wax circle I assumed the damage was previously noted. I parked the car for 3 of the nights at a friends house and we drove her car, so the vehicle was barely driven. A few weeks later I get a damage claim, I spoke with someone and he said he took care of it. NOT, on 11/27/20 I received another damage letter, I am quite upset, because I didn't damage the vehicle, if I did I would have reported it. And secondly they didn't take care of it like they said. Never Use Sixt. I now see other false damage complaints.

We rented a car on Maui and we were given some hype on the "prepaid" gas; how convenient it would be. I had the impression that they would top off the tank and charge me for what we used. Trouble is that one is charged for the full tank regardless of what is used and that was never mentioned. My prepaid charge was $73.00 and I brought the car back 1/3rd full. No credit was given. When I asked about it afterwards, I was told that even if I returned the car with a full tank, the charge stands. How hard would it be to tell us that before we paid the fee? My opinion is that duping the customer is a lousy way to do business

Terrible experience. I had to modify my dates. I let them know 1 week in advance. They told me they couldn't modify the existing reservation that I would have to cancel it and request a refund via email and to book a new reservation. Afterwards, I get a generic email that they won't process a refund for the original reservation at all.

The car alot black marks on the inside roof. The inside lighting had black stuff under light covering. The driver and front passenger door animal paw prints on them. The car smelled likes a dog had been in it. The deposit was cheaper than other places, but for those conditions I'll pay the higher deposit. I was very disappointed/ mad as hell i $329.00 for 3 days rental. Sixt should be ashame of themselves renting a car out in those conditions

Guadalajara airport we reserved a SIXT car. No shuttle came so we walked over to the SIXT sign. The office and parking area totally deserted and closed Down. What a disappointment. Fortunately National was next door- National great service, price was good and we got our car. NEVER again will
I even consider SIXT

This firm are a bunch of criminals! I returned the car more than a whole day early, when handing the keys back to a SIXT employee I asked if they would check over the car and was told NO. Two days later I received an email from that stating "there is a scratch to the bonnet 10cm long and that I should fill out a 'Go to webform' to help you 'quickly resolve matters and improve our service' " at 08.20am. I did this at 10.23am and within 6 hours I got billed £850.03. They completely dismissed my response and all it done was to help them "quickly" is to bill me! The repair bill came from a company 220 miles from where the car is located in Southampton. They report that they will be taking the money out of my bank account within 7 days to cover the cost of a scratch that was NOT on the car when I returned it! The photos they sent of the car showed the car parked in a different location to where I had parked it, so clearly they have used the car during the 48 hour period between drop-off to the point of their accusation! I have responded to SIXT accusations with the above facts but they are simply not interested in the client or their view. They claim they have you banged to rights, they point you in the direction of the small print! The money they are claiming is more than I get for my pension in a whole month. I am an elderly gentleman and clearly being taken advantage of, this is disgraceful! At 71 years old I could really do without this truly stressful experience. I will not be using SIXT again and recommend anyone that if they are able to use someone else then please do so.

I'm a US expat, working in the Netherlands. In 2013, I rented a car from Sixt-Amsterdam for 12 months (had to change it a few times, per their rules). I paid them over 13K euros during this period. When I returned one of the cars, they said that I had to pay 500 euros damage because there were scuffs on the bumper. They claim that I signed a form saying I took responsibility for the damage, and I absolutely did not. They sent photos of the scuffs, and there are indeed scuffs. I dispute that I caused the scuffs and that 500 euros is a reasonable damage claim for a scuffed bumper. I have had many email communications with Sixt on this, and they have likely sent this to a collections agency. On another occasion in 2013, I was told that a stone had nicked the hood and I would have to pay for that as well, but I never received paperwork on that. I believe that Sixt uses these outrageous damage claims as an additional revenue stream. Be careful with Sixt...

I travel for business quite frequently. I usually use Enterprise for travel but decided to give SIXT a try. I had never used them before but had seen there Kiosks at the airport and they interested me. I booked travel to the work Convention. In Florida for this August many months ago. Then came the Chinese Virus. Well, all the conventions I work on were canceled this year. Every company I travel with bent over backward for me to give me full refunds. Until I came to SIXT. They refused to give me my full refund, I got some back then a voucher for the difference. I tried to plead with them for the entire thing, especially since there are no SIXT anywhere near where I live, but they wouldn't budge. So, I will not be going back top this company for anything every again. I cant believe they would treat a client this way. I could see if I just canceled and the the whole world wasnt half closed. Bu this is ridicoulous.
Well back to trusty ole ENTERPRISE!

We rented a car in Munich. I ordered the gold plan to expedite through the lines more quickly. This cost $24.00. When I arrived, they only had 1 line called the gold line. Total rip off option. I waited over an hour to reach the desk. We were told to tell the attendant to change our gps from German to English. We never saw an attendant. The car wasn't properly cleaned. After a few days on the road the dash said to adblue. I didn't know what this was. I found out it's an additive. I had to pay 10 euro to buy a bottle and add to the car. This should have been done prior to our departure. I shouldn't have to pay for it. If nothing else, they should reimburse me for the adblue and my $24 Gold line cost. Of course, I don't expect to hear from anybody.

It was the worst experience ever i came from united state to germany i took the car from the office the guy was not respectful he was rude and he said I don't give the car for Veiled girl with Hijab he was ver Racist i had to take the car then he gave me the keys and told me to go to the back yard to take it. Oh sorry? This is unprofessional way to give your client a car i don't talk german i talk English but he was reply me in german
Guys i put the car in its place then i go back to my country they return me back the Deposit after 7 days now after 37 days the told me that i have to pat 2188 € because i caused a skratch on the car oh really? Do you think i am stupid! Go and check your car before and after you give it to any client it is Scam i am very disappointed by the unprofessional way they reaching me out to make me fix something I didn't cause!

Oh my god guys just look to the email they sent to me
SCAM unprofessional

NEVER, EVER HIRE/RENT FROM SIXT! When I went to pick up the car I told the agent that I had already purchased collision damage waiver insurance through the booking agent, rentalcars.com. The agent lied to me and said that the insurance I purchased through rentalcars.com was not valid. In addition, the agent added glass and tire insurance, which I did not ask for. Since I had a very early flight, I did purchase the petrol refill, which was exorbitant! When I next looked at my email there was a message from rentalcars.com warning me NOT to purchase insurance from Sixt because it was not necessary-the rentalcars.com insurance covered everything! When I complained the company did not offer any refund or compensation of any kind. Since then I have read numerous reviews from others that have had the same experience, or worse. Their business model is based on defrauding their customers. Sixt is the absolute WORST rental car/car hire experience I have EVER had!