SiliDog

Did not last even two weeks... broke in half while dog was rolling on floor. I ordered the dog tag from Silidog and received ok. Loved it, but is not durable. Very upset

I could tell as soon as I saw this dog tag that it was not going to be durable and I was right. This dog tag lasted less than 2 days on my dogs collar and it's all broken up not to mention it does not glow in the dark. What a scam. Never purchasing again.

This company is EXTREMELY unprofessional. I had issues cancelling my order soon after placing it, and I was instead charged and sent the order anyway. When I tried to leave a negative review on their website multiple times, none of the reviews appeared on the website. Eventually I received an email from the CEO himself, wanting to address my concerns. When I explained that I thought that the business was sketchy because my review wasn't appearing anywhere, he completely ignored that and promised to "bend over backwards" to make it up to me. When I requested to send back the tags and receive a refund, I never received an answer from him. Overall, this company is extremely unprofessional and even sketchy, and I would suggest not shopping there.

1st DAY I GOT THE (ID TAG) I INSTINCTIVELY KNEW IT WAS DESTINED TO BREAK VERY QUICKLY. LOW & BEHOLD, IT LASTED NOT EVEN (2 WEEKS). WHERE THE DOG TAG LOOP ATTACHED TO THE METAL RING IS (VERY CHEAP AND FLIMSY).
ABSOLUTE DESIGN FLAW THAT THIS COMPANY WILL NOT (REFUND) FOR.
WHO WANTS A (REPLACEMENT) THAT IS DESTINED TO BREAK AT THE EXACT SAME PLACE.
DON'T WASTE YOUR TIME OR MONEY!

I put an order in for our four dogs but messed it up and cancelled it. Put correct one in. Got charged for both, only received second order.

4 emails, countless calls later, I STILL have NEVER received my $99 (!) back! Nor did the discount code at that time from Sharktank ever take!

Less than 7 months later, two of them broke, within a year, all of them.

NOT HONEST AND CRAPPY PRODUCT = LOSER!

Awful product, the silicone failed. The metal ring is fine and intact. I have a pretty mello dog and after playing with a friend for a few minutes it was MIA. When I contacted customer service I was told that they don't do refunds (after I had requested one) and they sent me a new one! See how long this one lasts!

E-mail sent to the company about their horrible tags:
Hi there,
Not so happy customer here. Not only did it take 20 minutes to put the tag on the ring provided, which you guys could have easily done for me, my dog ate the tag. I know you have no control over what my dog eats but if it ends up that the tag is the next thing she chews on at least make it indestructible. Now I'm concerned that my 8 pound dog has too much silicone in her system. Not durable like your website says. Definitely want my money back at the least. If we need to go to the vet for this you will be hearing from me.

I wish I had read these reviews PRIOR to placing an order for 2 dog tags at $20 EACH! They both didn't last a month! What a waste of money. I thought about contacting the company, but with all the poor reviews about their dog tags on here, it's not worth my time since the company doesn't appear to stand behind their product. :(

I purchased 4 tags for my dogs. It was fun creating distinct messages for each dog. It took a few weeks for delivery... I had no problem with that. The crappy ring that was given was first not attached to the tag, it t was separate... weird. It took less than a day for the tag to come off 2 of the dogs, it took about a week for the other 2 tags to come apart. The ring is so flimsy and of such BAD quality. I'm not sure where the tags were lost... on a walk or in the yard. At $20 each, it was an overall expensive cost that was lost. Very disappointed in construction design.

I have the same review as someone else! Ordered right after their Shark Tank episode (October?) Received Weeks later in mid December. One of the dog's tags broke in Feb. Emailed the site, no response, attempted to use the "Chat" option. No one was home. In purchasing the tags, attempted to email multiple times regarding my order status, also no response. Awful customer service, not what I would have expected from a Laurie investment.

Received my order very promptly! Love the dog tag. Made very well and it's absolutely silent, just as advertised! I will recommend this to all my pet-loving friends!

I ordered my tag on November 18th, and just got my it yesterday. And it's for a puppy that had to go around tagless for all of that time. I dealt with Helene. She kept repeating to me over and over that I should've gotten it. She made me wait to see if it got lost. Well it did! She finally offered to mail another one. I asked if she could expedite it to me faster than regular mail. She refused! I will Never order another tag from this company.

This tag broke within a week of my pup running around with it. They didn't reply to any customer service complaints and blocked me from social media.

I ordered a tag right after seeing this on shark tank and received it in a reasonable time, but less than 3mos later, the tab where it attaches to the ring has already broke after my dog scratched her neck. Can't get a response from the company either from their email or Facebook. Even their Twitter account is restricted so you can't leave a comment. Too bad, I liked the concept and the tag.

Disappointed in the ring they gave with the tag. Lost the tag after wearing it for less than 2 weeks. I also noticed before the tag was lost that the corner edge silicon was wearing away. What a waste of over $20. Will just get another plastic tag. Wish I hadn't thrown mine away when I received this tag.

I recv'd the two tags five days after ordering them. That's great service! These tags will last a lifetime, don't make any noise, and glow in the dark. They are a nice size tag (bigger than what you get from a Pet Supply store).

Don't waste your money on this company. I ordered 2 tags in January after seeing this on Shark Tank. They charged my credit card immediately, but no response on the status of my order. I've been trying to reach the company by phone, email and live chat on their website with no response for two months! Ridiculous. They must have skipped the country... total rip off!

After seeing Silidog on Shark Tank I immediately ordered a tag for my dog. After about 3 months the tag broke off and I was so disappointed! I emailed Silidog and they said yes, they had an issue with the tags breaking but have redesigned it and would send me a new one, free of charge. I received the new tag within a week. The new tag is still good after 6 months. I believe the colour has faded a bit but thats ok! I would purchase from Silidog again!

We ordered a tag for our rescue dog over a month ago and still have not received it. When I reached out to Helen their customer service rep it took almost a week to hear a response. After 2 weeks of asking for updated shipping information with no reply I requested a refund to which I got the reply that refunds are not possible since the tag is customized. A new tag was shipped again no tracking information has been provided and no updates from customer service and still no tag. It's a shame that we tried to support a small business and they have zero respect for their customers. Thankfully we paid through pay pal and will be requesting a refund through them since we never received our product.

Purchased this overpriced dog tag because of the claims of how great the idea of a silent dog tag is. Broke off my dogs collar within a few weeks. Left two telephone messages and two emails before finally receiving reply email on how to order a new tag. Did this and two weeks later still no tag. Will not permit my valued pet to be without a tag any longer, and will purchase another product. Requested full refund. Dont waste your time, effort and money on this product. Steven C. Weida

I purchased a name tag for my new puppy about 6 weeks ago. The shape, size and color of the tag and the lettering of the dog's name on the front of the tag are reasonably well- achieved. However, the owner name and phone number on the back are written in way-too-tiny font and are overshadowed by the much larger company name; it's hard to read and would be confusing to a stranger reading the tag if the pet were lost. In addition, the plastic clip doesn't sit well on the dog's collar, hanging so that the name doesn't actually show unless one turns the tag sideways. I wrote to the owner with feedback and got no response.

Like others I have been waiting a completely unacceptable length of time for two plastic tags. I ordered on October 27. As of January 15th I have not received anything yet.
Very disappointed.
Hopefully the "sharks" can use their "experience" to help this obviously troubled company figure out how to
- deliver
- improve customer service
- communicate
- oh, and did I already say DELIVER!
I hope that I do (eventually) receive this product and that it is HIGH quality because the time, cost and frustration experienced to date is unacceptable.

Customer service did not acknowledge my phone calls or emails. What a waste of $20! Extremely disappointed.