SiliDog

Ordered a dog tag back in July and now here we are 2 months later and still have not received it. I tried emailing, Facebook messaging, and calling them SEVERAL times each but have yet to get a response! Finally had to file a dispute with my credit card company to get my money back. After doing some online research I'm seeing that is the normal for this company. Only emails I get from them are spam trying to get me to make another purchase at least 5 times a week when I never received my original purchase. My wife and I purchase products that are on Shark Tank quite frequently and this is our 1st experience dealing with a scam company that made the show.

E-mail sent to the company about their horrible tags:
Hi there,
Not so happy customer here. Not only did it take 20 minutes to put the tag on the ring provided, which you guys could have easily done for me, my dog ate the tag. I know you have no control over what my dog eats but if it ends up that the tag is the next thing she chews on at least make it indestructible. Now I'm concerned that my 8 pound dog has too much silicone in her system. Not durable like your website says. Definitely want my money back at the least. If we need to go to the vet for this you will be hearing from me.

We ordered a tag for our rescue dog over a month ago and still have not received it. When I reached out to Helen their customer service rep it took almost a week to hear a response. After 2 weeks of asking for updated shipping information with no reply I requested a refund to which I got the reply that refunds are not possible since the tag is customized. A new tag was shipped again no tracking information has been provided and no updates from customer service and still no tag. It's a shame that we tried to support a small business and they have zero respect for their customers. Thankfully we paid through pay pal and will be requesting a refund through them since we never received our product.

I have ordered 3 of these tags- the first one got lost due to the flimsy ring on it. I figured no big deal and ordered a second one. They both came in pretty quickly. The second one broke a few months later. I just ordered a third one and it hasn't come in yet. I ordered it on 11/19. I emailed Helene and she said that a Thanksgiving is slowing things down a bit- 2 weeks?! I emailed her a second time to ask for a tracking number and have gotten no response. From the reviews on here, sounds like my money is gone and I'll have to purchase yet another tag elsewhere. The concept is great but poor execution and even worse customer service.

I purchased 4 tags for my dogs. It was fun creating distinct messages for each dog. It took a few weeks for delivery... I had no problem with that. The crappy ring that was given was first not attached to the tag, it t was separate... weird. It took less than a day for the tag to come off 2 of the dogs, it took about a week for the other 2 tags to come apart. The ring is so flimsy and of such BAD quality. I'm not sure where the tags were lost... on a walk or in the yard. At $20 each, it was an overall expensive cost that was lost. Very disappointed in construction design.

I purchased a name tag for my new puppy about 6 weeks ago. The shape, size and color of the tag and the lettering of the dog's name on the front of the tag are reasonably well- achieved. However, the owner name and phone number on the back are written in way-too-tiny font and are overshadowed by the much larger company name; it's hard to read and would be confusing to a stranger reading the tag if the pet were lost. In addition, the plastic clip doesn't sit well on the dog's collar, hanging so that the name doesn't actually show unless one turns the tag sideways. I wrote to the owner with feedback and got no response.

This company is EXTREMELY unprofessional. I had issues cancelling my order soon after placing it, and I was instead charged and sent the order anyway. When I tried to leave a negative review on their website multiple times, none of the reviews appeared on the website. Eventually I received an email from the CEO himself, wanting to address my concerns. When I explained that I thought that the business was sketchy because my review wasn't appearing anywhere, he completely ignored that and promised to "bend over backwards" to make it up to me. When I requested to send back the tags and receive a refund, I never received an answer from him. Overall, this company is extremely unprofessional and even sketchy, and I would suggest not shopping there.

I ordered my tag on November 18th, and just got my it yesterday. And it's for a puppy that had to go around tagless for all of that time. I dealt with Helene. She kept repeating to me over and over that I should've gotten it. She made me wait to see if it got lost. Well it did! She finally offered to mail another one. I asked if she could expedite it to me faster than regular mail. She refused! I will Never order another tag from this company.

My 10 month old pup has a metal tag with a super cool enamel design on the front but my pup's name and address which is engraved on the back is very hard to read. The Silidog tag has awesome contrast and sharp lettering that is very easy to read. It is soft and I can totally understand how a pup would enjoy chomping it to bits but if it's on a collar that a dog is wearing they can't reach it to chew it so not a problem from my perspective. The part of the tag the split ring goes through seems plenty sturdy. My tag arrived with a week of ordering (October 2018) it looks great and I'm totally happy with it.

I have the same review as someone else! Ordered right after their Shark Tank episode (October?) Received Weeks later in mid December. One of the dog's tags broke in Feb. Emailed the site, no response, attempted to use the "Chat" option. No one was home. In purchasing the tags, attempted to email multiple times regarding my order status, also no response. Awful customer service, not what I would have expected from a Laurie investment.