Clothes are amazing, great material and very comfortable. However I returned two items and it took days and days before I could resolve my issue, email multiple times and even rang. Other than that showpo is great would buy from here again.
I bought an item from the Showpo online store for my 13 year old daughter. It was too big and we wanted to return it. The customer service I experienced to go this was amazing. The team were so responsive and very helpful. In no time at all the item was returned and store credit was applied. I'm so happy with my second purchase and can't wait for my next experience shopping online with Showpo.
Thank you to the customer service team!
I really love the way they market themselves and their clothing is definitely my style. They've definitely improved on shipping internationally to the US; items used to take 2 weeks (business days) to arrive and now take 1 week (including weekends). However, where I wish they'd improve is the quality for the price. The prices are quite high for the quality (Forever21/H&M quality). While I love the majority of the clothing I've received, some of it has been see-through, too tight, too loose, rips easily, etc.
Hey Gabriela, Thanks so much for the feedback we appreciate it :) I will be sure to pass this feedback onto the team as we are always improving our quality. We do have product reviews on our website now so you'll be able to see other customers feedback before purchasing specific items too :) xx
I placed an order with ShowPo and one of the items didn't fit. I filled out the info as directed on the website and sent the item back to their US returns address. After confirming that it had been delivered I had yet to see a credit, so I contacted ShowPo's customer service. Chrissy promptly responded and kindly explained it could take up to 5 weeks once delivered for the credit to be applied. But I needed to make another purchase faster than that! Once I placed another order, Chrissy refunded the money for the item back to my account so I didn't have to wait for the credit to go through. Awesome! Shipping to and from Australia is a pain no doubt, but I love ShowPo's products and Chrissy's amazing customer service insured that I remain a customer going forward. Thank you Chrissy!
Hi Jessica, thank you for writing this great review! We are so happy that you were pleased with Chrissy's service. If you ever need anything our Customer Happiness team is always here. Xxx
I can't fault the customer service in terms of sending the product, but the sizing is absolutely ridiculous! Ordered one dress in my size that was 1-2 sizes too big I thought the sizes must be generous so let it go and got the dress altered myself, so I decided to order another dress in the same size as the first, now this dress is CLEARLY 2 sizes to small, I had a friend try said dress on who is 2 sizes smaller and she could barely get the dress zipped up. Said dress was discounted. I now know why. This is absolutely disgusting. I know km going to have a hard time trying to get a refund for this item so I'll cut my losses and make sure that everyone now knows this is an awful site. I will not be recommending again nor with I ever order.
Hey Amy, so sorry to hear that your items weren’t perfect, we only ever want our customers to have a flawless time shopping with us! We recommend using our size guide to help you find the right fit! However, if you’ve purchased something that doesn’t match our size guide, all you need to do is reach out to us at info@showpo.com with images of your items measurements and we can have it assessed by our Product and Design team! If it’s deemed faulty, we will happily offer you a few different options to resolve! We never want to leave our customers disappointed and would love to help turn your experience around! Kindest, Laura xx
I'll start with the good - Their shipping is very fast and I was quite impressed with that!
The bad - The dress I received last week is damaged. Not a problem as I understand things happen and assume I could at least return it since I can't even wear it. WRONG. My initial email had received one response telling me to send in my photos, which I did, and haven't heard a thing since. Why? I have emailed and sent in my photos of the faulty dress 3 times now and nobody seems to want to help me with this matter. I want a refund as I am left with a broken dress that I can't wear. I really wanted to love this online store and would really appreciate if I could get a decent customer service representative.
Hey Hayley, Oh no! We do try and get back to all our wonderful customers. I would love to look into this for you :) Can you please send an email to 'Claire' at info@showpo.com. If we are able to see in the photos that the item is faulty we will provide you with a full refund for that item and pay for the postage cost back to Showpo. I look forward to receiving your email! Xx
They don't deliver same day or even next day they "try their best" but it's not guaranteed... they just advertise it differently so beware if you need something urgently don't order here... they lie and have no integrity
Hey Jo, thanks for your review, so sorry your experience wasn’t perfect. We love being able to offer heaps of delivery options, so our customers can receive their order super quick. However, to do this we rely on couriers to get your order to you on time, so really sorry if this hasn’t happened on this occasion. If you reach out to me at info@showpo.com I’ll see if there is anything we can do to turn your experience around. Kindest, Laura xx
Recently experienced great customer service from Customer Happiness Officer Andrea.
I had purchased the wrong size dress and was worried I might miss out on purchasing the correct size dress (dress is for my baby shower) while waiting for the dress to be received back in the warehouse and processed as a store credit.
Andrea offered the option for me to send through proof of sending the item off through the post office and fast tracked the store credit so I was able to by the correct size straight away.
Very happy with the solution/ outcome :) thank you
Hey Emma, thanks so much for taking the time to leave your feedback on your experience! We're so glad you loved chatting with Andrea from our amazing Customer Happiness team, who was able to help you get the dress you loved in time for your baby shower! We love being able to go above and beyond for our customers! Hope you felt beautiful wearing Showpo on such a special day. Kindest, Showpo
I love the clothing at Showpo and that the size range goes up to the larger sizing. I also received my store credit on time and had my questions answered promptly. Thankyou for a lovely experience and wonderful customer service. I will be ordering again..
I am in love with the dresses I ordered! They are exactly what i expected from looking at photos and fit perfectly. I had a question about my order and the customer service team were straight onto it and so helpful! I highly recommend showpo!
Been a long time customer and have loved almost every item i've purchased! Every now and again I would need to return an item due to sizing issues but Showpo always resolves any issues within 1-2 days! <3
Have to pay $7.95 postage for returns, other sites are free. I also got
Charged 3 x $7.95 and was then emailed that I would have to wait for 5-7 days for a refund of the additional $15.90 taken.
If they improve return policy, I would shop
More.
I placed an order through showpo for a wedding dress and another dress. It was supposed to be delivered in 7-11 business days and never came. It took a month and me reaching out several times for them to FINALLY offer me something which ended up being a replacement order of the two dresses. Over a month from the first order I finally received my replacement and there was only one dress. When I reached out again to ask why I only had one dress they decided then that they'd tell me the other dress I ordered was out of stock instead of telling me when they sent out my order and issue me a refund. THEN I noticed the dress they sent was almost $100 cheaper than the original that I ordered and am returning and I have reached out about that and no one has responded to me. I have never had an issue like this with any company I've ordered from. This company is a nightmare and dealing with them has been a nightmare. Save your money and shop somewhere else.
I never write reviews but Showpo definitely deserves it. Their customer service is 10/10. I had to return part of my order and receive a refund and they made the process so quick and easy, not to mention they were not rude at all. I don't understand any of these negative reviews and I definitely will be returning here to shop!
I ordered two dresses on here before heading on a cruise. Even with Ebates I almost spent $100 on 2 things! 2? I'll never do that again. Now I'm trying to contact them to let them know the item was much too big, and they won't respond at all on ANY social media platform. I literally hate this. $54 for a dress? I should've known.
The only pro: their size chart is very true for US, it actually runs big. I'm normally a 12/14, but I wasn't sure about this website so I bought a 16. It's huge on me! So I guess there's the bright side.
Hey Charlene,
Sorry to hear your items were not quite right:(
Our return policy is we accept items back within 14 days of the customer receiving it.
In the event of inadequate size, fit or change of mind, we're more than happy to offer you a store credit so you can re-order the correct sized item or choose another garment.
Here is the link for our returns policy: www.showpo.com/returns
Can I please have the order number so I can help you with the return? Xx
I've been shopping with Showpo for years and have never been disappointed. Their products are reasonably priced and the quality is always great. Anytime I've had an issue (Myself making the mistake, not them) they are so prompt and friendly with fixing it ASAP.
Love this company, will continue shopping with them for a long time.
Hey Abbey, thanks so much for taking the time to leave your thoughts, we're so glad to hear you love shopping with us time and time again! We totally get that mistakes are easily made, so work really hard to fix them for you and make your shopping experience with us fun and stress-free! Kindest, Team Showpo
Trying to return an item so far has taken over 6 attempts to contact. They only offer store credit (despite that being against consumer law).
Customer service team is appalling and only seem to be helpful on public forums (Facebook page and review sites) however privately in my messages, emails and chat on their site, they are rude, unhelpful and unapologetic. Never ever buying again. Ill stick to LPD and St Frock.
Hey Brittney, I am so sorry to hear you weren't happy with your shopping experience with us here at Showpo. We pride ourselves on customer's experience and we take into consideration all feedback. Our return policy adhere's to consumer law and is available on our website for customers to refer back to. Please note, for this reason, our store credit does not expire and is available across all ranges.
Sorry, it has taken us a little while to get back to you, we are experiencing a high volume of emails and DM’s at the moment and we are trying to get back to all of our customers as quickly as possible. :) Xx
Received my dress and it's beautiful. Ordered a US size 8, that is my normal dress size(website suggested sizing down). Good fit, I wear a 38C bra and the bust fits just right. Material hangs beautifully. One slight hiccup, the hem isn't even, longer on front left side, will need to have it altered. Customer service is great. I needed
To confirm delivery time. Both of my emails were answered promptly and courteously. I will definitely buy another dress again!
Hi Susan, thank you for taking the time out to write this great review! Please get in touch with our customer happiness ponies at info@showpo.com so that we can sort something out for you in regards to that uneven hemline :) Xx
No refund alternative for a faulty item, and then when they have said that our store credit on my account, I see that it is not there. I emailed them about this issue, they said they had updated it. Two weeks later, I need to buy something (even though I never want to shop at this terrible place) and there's no store credit.
I order my 'Paradise Looks Dress In Khaki Linen Look', I got it within 5 days and It's awesome in chest fitting and length wise. The fabric is nice, feels comfort after wearing. You definitely will love it, give it try.
Thanks, Showpo
Hey Shelly, thanks so much for this review! We are so happy you love this dress as much as we do! Looking forward to your next shop! <3 Kindest, Jo xx
Overview
Showpo has a rating of 2.7 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Showpo ranks 69th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Sarah, We appreciate your feedback and we are so happy to hear this! We always aim to provide our customers with the best service possible so we are glad to hear this was the case with your enquiry. Kindest, Showpo