I have been shopping with showpo for some time now and I am never disappointed with their clothes. Sizing is always right, clothes is really good quality and always look exactly like on the pictures. All my clothes get so many compliments from people.
And huge thank you to all your team for an amazing customer service and communication through email. I always get very fast and caring reply.
Absolutely loved the customer service! I was concerned about my items I had purchased and within a few minutes the customer service team had replied to me and cleared up everything and answered all my questions! This just made me feel more relaxed and not anxious about my first purchase with show po! After today's wonderful customer service experience, I will definitely be ordering more items from here and recommending to my family and friends! Keep up the amazing work you guys.
Kind regards,
A happy and satisfied customer!
Hi Iona, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx
Showpo clothes are always such high quality! And I love that their clothes are true to size - which is the hardest part about online shopping! The customer service team are so fabulous to contact as well, very willing to answer your questions or help! 10/10 online store
Hey Claudia, thanks so much for your lovely review! We're so glad to hear you love our beautiful items, and chatting with our amazing Customer Happiness team. We work really hard to make shopping with us fun and easy, so we're thrilled you love this about us! Kindest, Team Showpo.
I've ordered a couple things from showpo and I've been pretty happy every time. Their free express postage when spending over $50 is great and the quality of the clothing is close to perfect. And they gave great customer service skills the only thing I can fault from showpo is sometimes their clothing runs big. So just make sure to read the reviews and maybe choose a size smaller then usual
Hi Monique, thanks for the great review. We're pleased to hear you were satisfied with our service! We really do try our best to always help out! We have some clothing that runs true to size or big/small so make sure to refer to the size guide. Keep in mind that the fit of the garments depends on the style and materials used. Hope your next order is perfect! Have a fab day! :) Kindest, Andrea xx
The "Happiness Team" is amazing. Their responses are fast and they will always do their best to make the customer happy. I asked for a refund which is against their policy but after talking to upper management they approved it and have been so patient and understanding. Showpo clothes are pretty hot and miss size wise for me but their customer service makes me wish i had better luck. Highly highly recommend :)
Hi Amie, thanks for your kind words! We're so happy to hear the team were able to assist you and turn your experience around. Kindest, Showpo
This is pretty much my go to place to shop the clothes are good quality and they have options larger than a size 12 which is just amazing, the delivery is just 2 days (never missed an event) and if something goes wrong the customer service team is super friendly and helpful :)
Hi Megan, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Andrea xx
Ordered two dresses last year and it came with an extra $90 CAD in duties. One of the dresses came faulty with loose threads and small black marks on a WHITE dress. The other dress seemed cute but it was too small and I didn't want to pay the return fee so I waited to lose some weight so it would fit. Finally tried it on again and the string to wrap around just ripped right off. Contacted them and they said they could not accept as it was too late even though it was still brand new with tags, even though they should offer free returns for damaged items. Super poor quality on both dresses and spent so much money on them just because they looked cute. Not worth the price and the poor return policies.
Hi Lisa, I am really sorry about your experience and that you're unsatisfied with our service! We absolutely hate disappointing our customers since the core of our business revolves around our customer satisfaction! We aim to be transparent with our returns policy which is why its states that we can accept return for store credit within 14 days of receiving your item. At this point, I know there's not much I can do to fix what's happened but I'd love to try to fix this ASAP for you and brighten your experience moving forward. If you could please let me know your order no., I can have a look into this :) Kindest, Andrea xx
Had ordered a dress very last minute on a Friday afternoon for delivery that evening and was concerned it was not going to be delivered on time as it was for a wedding on Sunday. Emailed the customer service team and Michelle responded within 20 minutes saying she was taking care of it. About an hour later she had confirmed it was on its way. Not only that but she followed up on Monday to make sure that I had received it in time. Such a great experience with their friendly team and especially Michelle.
Hey Sophie, thanks so much for the love, we're so glad to hear this. We work really hard to get your beautiful items to you asap, and we're so glad to hear the amazing Michelle from our Customer Happiness team made your last minute purchase easy and stress-free! Hope you loved the dress and had an amazing time at the wedding! Kindest, Team Showpo
Always having something new! They have a wide range of clothing and all different styles. Friendly staff to help. Pretty true to size but to always read the size guide to help as some may be bigger then others. But over all the website is easy to use and very user friendly. An I would recommend buying clothes from here. Good quality clothing!
Hey Natasha, we're stoked that you love our website and everything that you ordered! :) We always try to make sure that we have different styles and ranges for all our lovely Showpo gals :) Looking forward to your next shop <3 Kindest, Andrea xx
Purchasing experience is very easy by watching the clothes on models, easy to pay and the delivery to United States was on time. I quite liked it.
Great customer service, Wendy helped me a lot by tracking my order.
Hi Angelica :) We are so happy Wendy could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
The service is truly amazing although my package has taken awhile to be delivered but that was expected because I do live in the US and the company is based in Australia. They're clothes are beautiful and worth the price! Oh and Wendy, who helped me with my order, she was very helpful and kind!
Hi Zoe, thank you for taking the time out to write this great review, we really appreciate it! We are so happy that you were pleased with Wendy's service and we look forward to seeing you shop with us again soon. Xxx
When my order came in, I was actually super excited to see it. I honestly thought it would be really bad because I don't have the greatest luck buying online (yet i still do it)
The delivery time takes a bit long but the quality was actually great! Will order again from this place :)
Hey Kiyomi, I am so sorry there was a delay in the delivery time, we do try and get all out parcel to our wonderful customers as quickly as possible. I am so happy you love the items you have received! I look forward to seeing you shop again with us very soon :) Xx
Thank you April for the quick reply and the thoughtful, well written response. I love Showpo's clothing choices, and an excited to receive my items! Your reply was very detailed about my question with my order. I appreciate that you were able to pin point the exact date it should be arriving.
Hi Taylor :) We are so happy April could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
Had some issues with a return as my order wasnt showing up in my app. I contacted the customer service team who sorted it all out for me. The customer service team are always an absolute pleasure to deal with :) Extra Thank-you to Andrea for being so lovely :)
Hey Tenille, thanks so much for providing us with your feedback. We're sorry to hear you've had some issues creating your return, but so glad the amazing Andrea and the rest of the Customer Happiness team were able to sort this out for you asap. Hope your next shop with us is 100% perfect! Kindest, Team Showpo
The dress I ordered was beautiful, just as described and fit perfectly. It came quickly and the experience was great! I had a small problem with some stitching and the customer support ladies were awesome. I turned down a full refund plus store credit because I really loved the dress. They unexpectedly gave me a 50% credit at the store for my troubles. I dealt with April and Andrea and they were both wonderful. I will definitely be shopping here in the future.
Hey Christi! Thanks so much for your review! I'm so glad the girls were able to help you with your store credit! We look forward to you shopping with us in the future :) xx
Not only are the clothes beautiful, but I have had a bit of a hiccup with something I ordered and they have gone above and beyond to fix it for me. The only issue I have is sizing. I buy everything in the same size, and some things have been, if anything, a little too big while some things don't come close to fitting. But they are always happy for you to send it back and get a different size. I love Showpo!
On my last order I had accidentally chosen the wrong address, when I called they were able to sort the issue out straight away and had it re-directed to my new address the next day. She was so polite and called me back with an update. I have never had any issues with my Showpo orders or delivery, it always runs smoothly and am always happy with my items. Love this site :)
I ordered dresses that were my size and one below my size to keep my options open. They both turned out to be terrible quality, and ridiculously long and large. I have never been so dissatisfied with my shopping experience. In addition, I had to pay 9 dollars out of my pocket to return the clothes, and only received store credit. I spent around $200 here, and basically wasted $200 because I'm sure the next pair of clothes I order will have the same issue. Don't waste your time on this website, it is a complete rip off. They only offer store credit as a return because they know that they have bad quality clothing and have roped you into buying their clothes.
Hey Riya, so sorry to hear your experience with us wasn't 100% perfect! Our returns policy is to issue you with full store credit, however if you've received something you believe is faulty or doesn't match our size guide we can offer you some other options. We simply require customers to send us images showing the fault before returning the product, so we can assess and offer you options from there. If you need any help with your returns, or next shop, we're available 24/7 on live chat, email and phones! Hope your next shop with us is perfect! Kindest, Laura xx
When shopping with Showpo, I felt very comfortable and had a great experience. I accidentally ordered an item twice so I emailed customer service and everything was fixed right away. I spent no time worrying and am looking forward to shopping again!
Hi Kelsey, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx
I purchased 4 items of clothing on the 4th,
3/4 of these was perfect, amazing quality and perfect fit!
There was just an issue with the 4th item however I was amazed at how quick they were able to help and resolve the issue, I sent an email and within minutes a customer service agent was able to assist me and we sorted it out. So happy with their customer service. Cant wait to make another purchase! Extremely happy. Thank you!
Hi Amy, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo
Overview
Showpo has a rating of 2.7 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Showpo ranks 69th among Women's Clothing sites.
- Visit Website
- Sydney, NSW, Australia
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tereza, thanks so much for taking the time to leave your thoughts, we're thrilled to hear you love everything about shopping with us! We love being able to provide us customers with an awesome online shopping experience, and can't wait to keep providing this for you with all your future shops! Kindest, Team Showpo!