Showpo

I normally don't write reviews. But this is frustrating.

I ordered three dresses from this store all the same sizes, on 05/17. Ordered #: *******. Total of $169.40, I was qualified for free shipping (ESTIMATED DELIVERY: Estimated delivery between 7-9 Business Days). Received my package 06/1. Two of the dresses were too small.

I reached out to them for an exchange. Was told that, because they're an online store, they don't offer exchange. I was told to return and repurchase. Sure, no problem.

I started the return process o6/2. Well, it wasn't a normal return process. They charged me $14.95 for the label. I paid it, and I was told that my label would be emailed to me in 30 minutes. Put the dresses in the box and drove to the post office. I was hoping that by the time I arrived there, my label would be emailed to me. That didn't happen.

I emailed again to ask about the label. 48hrs a later a reply reached out. "Can you email us a screenshot confirming that you paid for the label?" I did, I also included a bank statement. After that, there was no reply.

I reached out again, and this time, a different rep replied to my email and asked me the same question. Requesting a screenshot. I send it again.

24 hours later, no reply. I reached out again, repetitive #3- emailed me back with the same dumb request. This has been going on for six days. I'm frustrated with the run around. I tried calling the number on your website. That's a fake number that doesn't work.

Can somebody send me my label. I don't want to exchange anybody. I just want to return these dresses and be done with it. Or I'm reaching out to my bank and dispute this transaction.

Either your return policy is a mess or y'all trying to steal.

Names of the rep:
Claudette: 06/2-06/6
Joey: 06/5
Andrea: 06/9

Such great quality
Amazing customer service experience
The sizing is accurate
I'm athletic built and 59 love this store

I first heard of showpo on Facebook a few years ago but worried it was "another scam" so I had a friend order first so I wouldn't be caught out. She received her goods the next day! It was amazing, the quality was perfect! So I jumped online to order a formal dress for a friends wedding. It was gorgeous! I couldn't wait to try it on, but it was a little to small so I reached out a bit worried about what would happen and they swiftly emailed me a return parcel slip and said that my store credit would be back into the account ASAP to get a new dress, they also explained all the sizing to me so I didn't have anymore issues. New dress ordered and arrived only THREE DAYS LATER! And it was the dream, the lace was perfect no loose threads I was in love! And that was a year ago, still to this day that's my "oooo I need something, SHOWPO!" Ive been ace on size since my first mishap, but since Covid and to many donuts I've gotten a little more on the thicc side, so MY OWN wedding dress choices from Showpo weren't quite right. I returned straight away, as I left the post office I emailed explaining my urgency for a dress and they instantly assisted me to make sure my day would be perfect

The quality is amazing, the products are gorgeous for any occasion, and the staff are just so friendly and always happy to help!

Andrea couldn't be more helpful
She assisted me with all my queries
And payment processes
Super happy with my exchange

Although the customer service was quick and responsive, the results were less than satisfying. Originally I had left a raving review due to being under the impression that my issue had been resolved. However, this is unfortunately not the case. I purchased a dress for a wedding I am in that was chosen by the bride. Unfortunately, the bride changed her mind and chose a dress from a new vendor for the bridesmaids to purchase instead. This was two days after the 12 day return window. I reached out hoping that Showpo could make an exception, explaining countless times that I could not afford the new dress the bride was asking us to purchase without returning this one and receiving a full refund. I even mentioned the store credit would not work due to the new dress being from a different vendor. Originally they told me I could not make the return, and that even if it was within the 12 days, the dress was on sale now so they would not give me anything more than 20% off my next purchase. This was not acceptable and not listed anywhere in the return policy regarding sale items. However, after explaining my circumstances and once again, emphasizing my financial dilemma, the representative offered to assist further and claimed she could make the return. Due to me sharing already that I needed the refund and NOT the store credit (on several different occasions), when the representative mentioned she fixed the problem, I was under the impression it was to refund my money. I was so clear in my communication that this was what I needed and specified it countless times that it seemed there would be no chance for error. I thanked them endlessly for their help, made a raving review, and returned the dress immediately. However, to my dismay, once it was returned, I received an email stating the dress had been delivered and I was now issued a store credit. I attempted to reach out again to figure out where the miscommunication had occurred and requested my refund once again. However, the management staff have refused to refund my money and claim they never made the exception I so desperately need and originally requested. The management team even quoted, "You can speak to the bride and tell her to choose some of the bridesmaid dresses we have in store so you can use your store credit. I'm sure she can find something she likes." This was more proof that I was not being listened to, heard, or respected, as I had mentioned twice throughout my communication that the bride had already requested a dress from a new vendor. I am deeply saddened by the results of this request and will not be shopping with Showpo in the future. I will also be contacting my financial establishment to dispute the charge. While I appreciate the efforts made in some aspects of this return, I do feel as though I was mislead. When seeking assistance from management, I was not heard, nor was I impressed. This is a disappointing vendor with less than satisfying problem solving skills.