My package was said to have delivered when I never received anything. Frustrated, I turned to Showpo's customer service and, although it took a while to get things sorted out, they were really really nice and friendly and are down to help me with my problem. I really appreciate the effort and time they put into investigating the situation, and I am pleased with the solution they provide. Once again, a big shout out to the customer service for being so sweet and caring Thank you so much
This is the first time I order a dress for a wedding online and with so short notice, I unfortunately got a size that fit much too small I contacted the customer support and after sending it back received my credit immediately so I could get a different size. I absolutely recommend this online store
I has ordered the Body Language two piece set and unfortunately it did not fit so I had to send it back but in transit the parcel went missing in which showpo were still happy to give me my store credit even without them receiving the item.
Hi Marlies, We're so happy to hear you were pleased with our service!
We always try to make sure we are helping our customers as best as we can:)
So glad you have received your store credit! Looking forward to your next shop <3
Kindest, Nikita xx
I received my order from Showpo and was unfortunately unhappy with the fitting I emailed customer service about return policy etc and received great service. The person helping me was very patient, informative, kind and responded to emails quickly. I have no complaints.
Hi Kathleen :) Thank you for taking the time out to write such a great review, you're the best! Xxx
I buy from Showpo all the time. I can't help it, I love the whole website. April has been a real help and provides awesome customer service when needed! I recommend this company to friends all of the time out here in California!
Hi Danielle! We're happy you had a great shopping experience with us! We look forward to seeing you shop with us again soon. Xxx
I ordered two dresses my usual size and when I received them they were two sizes too small. I returned them and was only able to get a store credit ($127). I did email and ask them to reconsider refunding as I wasn't able to fit their biggest size but was told they would not refund but I'd have 12 months to use the store credit. This comment made me feel as though they were saying I had 12 months to lose some weight, so I was a little upset at that. Four months later, I see that they are now offering refunds for NZ customers. I used the Live Chat option to ask if they would refund the store credit and luckily their Accounts team obliged as a one-time courtesy.
The quality of the dresses I ordered were great! However, the sizing was off. Definitely have a look at their sizing charts and do not go off your usual size, might be a different experience for straight size ladies, but not us plus size women.
Hey Kelly, thanks for taking the time to leave your feedback. We’re sorry to hear your experience wasn’t perfect and you encountered a few issues along the way. We’re constantly taking our customers feedback on board and working on ways to make shopping with us better. We hope to see you shop with us again, and that we can make your future shops with us as close to perfect as possible. Kindest, Showpo
After not receiving a confirmation email of my purchase (due to an error on my end) the support team were very quick to look into the problem and helped resolve and inform me where my order was sitting. The girls were lovely to deal with and very helpful.
I purchased 2 items off Showpo - one was amazing and I was super happy with the dress (the fit, fabric, style and price!). I sent the other back through the returns process and it was so easy to follow!
When I had a question, the service team came straight back to me and had everything sorted.
Will be buying through them again and again!
Elvie from Showpo responded to my online enquiry within 30 minutes of my first email, she was lovey and I offered a great resolution. I do find shopping online a lot more convenient and to have great platforms like Showpo to do it on is great. You will definitely get my business again in the future. Best Diana x
Hey Diana, thanks so much for taking the time to leave your review, we really do appreciate it! Our Customer Happiness Team work super hard to make your experience with us amazing, so glad to hear Elvie in particular was helpful to you (we know, she's amazing!). We work really hard to make shopping Showpo easy and fun, so stoked to hear you find this with us! Kindest, Laura xx
I had an issue with store credit and my matter was sorted within 6 hours, the staff were very efficient at responding to my query and responding following my response to their questions! Thank you very much
Hey Karen, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx
April & Liv were both so amazing they were very responsive to all my emails after a dress I purchased was too small for me and I had to return for a Credit. I will definitely keep shopping through Showpo knowing this as its a massive help when items received aren't suited xx
Hi Erin, thank you for taking the time out to write this great review :) We look forward to seeing you shop with us again soon! Xx
I've ordered once before and loved everything I ordered! I ordered recently for my second time and unfortunately did not receive my order, due to the delivery service. Having completely forgotten about my order, I checked my tracking and saw that it had been delivered weeks before. I contacted the customer service and was helped out by Andrea. She is so awesome! She went ahead and shipped me another of the item I ordered and with express delivery without charge! I am definitely satisfied with my purchase and their wonderful service and will continue to order with them in the future! Thank you again Andrea!
Hi Angelica, thank you for writing this great review! We are so happy that you were pleased with Andrea's service. If you ever need anything our Customer Happiness team is always here. Xxx
Really happy with all my experience so far shopping with showpo. Will definitely be shopping again. I only had one item that was too smal once but they had really great customer service to help me with it
Hey Elaine! Thanks so much for this awesome review :) xx
I ordered $116 worth of items on Showpo and realized that the sizes ran a bit large on me than expected so I returned them to Showpo. April was of great help, and helped me in a timely manner, responding to my e-mails in about a day. Great customer service!
Hey Audre, I am so happy April was able to help you out :) The Customer Happiness Squad is always there to help out when they can! Thank you for taking the time to write a great review :) Xx
I received a faulty product and emailed Showpo to get a refund. I got an almost instant reply from a lovely Showpo babe. She made it so easy to return the item and she gave me my money back in the way of store credit which made it super easy to purchase the item again! Looking forward to receiving it! Thanks Showpo!
Hey Molli, thanks for your review! So sorry to hear your first item wasn't up to our usual Showpo standard, but so glad our lovely customer happiness team were able to help you receive one that is! Hope you love your next order! Kindest, Laura xx
Showpo have a great Customer Service Team, their returns are easily processed and the delivery of their orders are always on time.
The clothes have always been of a good quality. Sometimes the sizing is a bit off, so it's best to measure before ordering.
Hey Felicia, thanks so much for your review, we're so glad to hear you love shopping Showpo! We're always working hard to produce beautiful items, provide speedy delivery, and incredible customer service! Kindest, Laura xx
May was so nice! I had a problem with my credit not showing up, which of course is stressful. She worked with me until it was showing and was so calm and polite the whole time. Their customer service is good, but May is great!
Hey N. S., thank you for this feedback! We're so lucky to have May! She's really great :) Can't wait to see you rockin' your 'fit <3 Kindest, Jo xx
Website still says to this day option of refund or store credit. Change your website or stop telling people something that you have advertised as untrue. Legally, you have published a refund option on your return policy so that is what I am entitled to.
Hey Lovely, I would love to look into this further for you, can you please send an email to info@showpo.com and attention it to 'Claire' :) Xx
I ordered a dress that didn't fit, I returned it THE NEXT DAY. Waited and waited for a notification of receiving the return and nothing. I finally decided to email, and the very next day I received store credit. I did not want store credit, I needed a refund. They reply saying the return policy is 14 days. Total bullsh***t because the returns address is in New Zealand, so it would have 100% got there within 14 days. Ruined my experience with Showpo.
Bought 2 dresses from here. The material feels really cheap. One of the dresses had a rip on it where you can see it wasn't sowed properly. The other one was too tight around the sleeves Customer service department is no help at all when it comes to returns. Will never purchase from here again. 2 dresses going to the trash.
Hey Ashley! I am really sorry about your experience and that you're unsatisfied with our service! We absolutely hate disappointing our customers since the core of our business revolves around our customers satisfaction! Our policy is that all returns are processed as store credit. You may book the return for a refund if you think that the item has a poor quality however it will still go through the returns check in process. If the item was found to have a manufacturer's fault, the refund will be processed. Otherwise, a store credit will be applied on your account which is valid for 12 months and you can use it to buy anything on the website, even a gift card! :) Please feel free to give us a call on 1800 951 411, we'd love to help with this and hopefully brighten your experience! Kindest, April xx
So disappointed. Would not accept my return even though I was within the 7 day window - had email proof of delivery date and they claim their tracking said weeks prior - which is nearly impossible.
Hi Misti,
Thank you for your review.
We are sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
We would love to look into this further for you. If you could please email us at info@showpo.com, our Customer Happiness Team will happily investigate this for you.
Kindest,
Showpo
Overview
Showpo has a rating of 2.7 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Showpo ranks 69th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Marisol, totally stoked with this incredibly awesome review! Looking forward to your next shop! <3 Kindest, April xx