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I went through and still am going through an absolutely horrendous ordeal with CollegeBoard. I accidentally placed the wrong birthday on my account and they keep saying "We will send it up to the escalation team" "It is placed as highest priority" "Give us 5-7 business days" "Give us 2-3 Buisness days". It's been three weeks. My exam is two weeks away and everytime I call them this is the only thing they can say. I'm absolutely horrified.
Tip for consumers:
Make sure you double check all the information you send them because even if you make a one number mistake you’re going to have to wait 2 months for them to fix it.
Products used:
None because they haven’t gotten the ticket fixed for me.
I ordered $116 worth of items on Showpo and realized that the sizes ran a bit large on me than expected so I returned them to Showpo. April was of great help, and helped me in a timely manner, responding to my e-mails in about a day. Great customer service!
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So i'm paying 100 bucks a test yet this website runs slower than a rhino turd. You need to answer...
Horrible piece of garbage website. Whenever they try to fix it, it becomes worse. Hope...
Hey Audre, I am so happy April was able to help you out :) The Customer Happiness Squad is always there to help out when they can! Thank you for taking the time to write a great review :) Xx