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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Emailed a question in and it was perfectly answered and explained in less than 24 hours! I saw a friend where I got a beautiful dress and she showed me it was from this site. Ordered the same dress that night! Can't wait to get it!
I was very pleased with the fast and excellent customer service I recieved whilst dealing with Showpo. Their customer service team was a delight to deal with. I will definitely be purchasing from their store again.
Hi Lauren, Thank you for taking the time to share this with us! Kindest, Showpo
I had an issue with my return, the customer service team were quick to reply and fixed the issue ASAP. Thanks team :)
Hi Katie, Thank you for taking the time to share this with us! Kindest, Showpo
I finally bought a bunch of clothes from Showpo in December. Unfortunately the fit on some of the dresses didn't suit me. I returned them and was able to track the courier. There was a period where my refund wasn't processed in the advised time frame, but on the same day I contacted them about it, they processed it immediately. Makes a nice change from other websites that take ages, that aren't transparent and have bots as customer service. Really appreciate it.
Hi Jas, We appreciate your feedback and we are so happy to hear this! We always aim to provide our customers with the best service possible so we are glad to hear this was the case with your enquiry. Kindest, Showpo
I love the style here, and when I had an issue their customer support was quick to respond and super helpful :) Highly recommend.
Hi Thy-An, Thank you for taking the time to share this with us! Kindest, Showpo
Showpo team did an excellent job on providing a solution for my dress with a broken strap. Out of all the options, they generously gave me 50% store credit! I'm verry happy with their service!
Hi Shanis, We appreciate your feedback and we are so happy to hear this! Kindest, Showpo
I had a mishap on the size of my dress that I needed for a wedding next month. Despite the usual shipping/return policies Showpo worked with me to get me my refund on the dress before it arrived back to them so I could reorder my dress in the right size right away with store credit. Extremely helpful and would shop with them again in the future!
Hi Bre, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
I purchased two dresses from Showpo. They were received in a timely manner, packaged well and in great condition.
I returned one dress as it unfortunately didn't suit my body shape, but the other one was perfect.
I used the option to pay for my return shipping in order to get the money refunded to my bank account instead of receiving a store credit. I then received an email to say that my return was successfully received and my store credit was now available. Exactly what i didn't want. Emailed explaining that I had paid for my shipping as I wanted the money refunded, and then had to explain why I had returned my item (even though it asks you that when you return select to return the goods). Took about 5 emails, but am getting my money actually refunded.
If the refund hadn't of been such a muck around i would have given 5 stars.
Hi Tracey, We definitely appreciate your feedback on this and will take this on board. We will pass this on to the relevant department for review as we do definitely understand your feedback and perspective on this. Kindest, Showpo
A massive thanks to Andrea in customer service for being so helpful and for sorting out my issue straight away, I will happily shop at Showpo again in the future! Steph x
Hi Stephanie, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
Amazing customer service from the team at showpo I couldn't fault it. Quick to resolve a problem - definitely my go to shop.
Hi Chantel, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
I had an issue with an order and they were absolutely phenomenal with taking care of the issue. This type of response makes me look forward to eventually shop with this company again.
Hi Elizabeth, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
Great quality clothing. 10/10 with communication. Makes online shopping an easy and enjoyable experience.
Hi Rachel, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
I've been a customer of Showpo for couple years now. I'm always so impressed at the quality of the clothing, and the stellar customer service that I have received. I really enjoy the styles, and I love the Afterpay option!
Hi Arielle, Thank you for taking the time to share this with us!
I ordered what looked like a beautiful dress and what arrived was such poor quality and you could see through the fabric. I ordered it through there Instagram - with no visible returns policy.
When I emailed them to return it - they said not refunds. DO NOT SHOP - refund policy not visible through Instagram and product revolting.
Hi Ashlea, We're sorry to hear you feel this way about us, that's disappointing to hear as we work really hard to design and stock incredible pieces for our customers. If you've had a particular issue with your order, we'd love to look into it for you and hopefully turn your experience with us around. You can always reach out to us at info@showpo.com, our team works hard to ensure shopping with us is as fun and easy as possible. Kindest, Team Showpo
Dress clasp was broken upon delivery, clasp fell off of dress. Emailed Showpo with supporting image, staff were friendly and responded quickly, providing multiple options to resolve situation. I ended up deciding on 50% credit for next purchase :)
Hi Hayley, thanks for your review! We're sorry to hear there was a fault in your item, however, we are happy to hear that our team were able to turn your experience around! Kindest, Showpo
I purchased 4 items of clothing on the 4th,
3/4 of these was perfect, amazing quality and perfect fit!
There was just an issue with the 4th item however I was amazed at how quick they were able to help and resolve the issue, I sent an email and within minutes a customer service agent was able to assist me and we sorted it out. So happy with their customer service. Cant wait to make another purchase! Extremely happy. Thank you!
Hi Amy, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo
I needed my dress before NYE and it arrived before hand. Beautiful dress and very happy with the service received from Andrea too.
Thanks
Hi there, thanks for your kind words! We are so happy to hear you've had a great experience. Kindest, Showpo
Very satisfied customer here. I am amazed with such excellent customer service and fast delivery of items. Good quality products you'll definitely get your money's worth. Looks exactly the same as shown online... I ordered more... Thank you Showpo!
Hi Dee, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo
The team gave me not one but 4 options all very generous when i told them my issue with the item i purchased and they had excellent customer service. Thanks to the showpo team for helping me sort this out, ill be shopping here from now on.
Hi Zoe, We appreciate your feedback and we are so happy to hear this! We always aim to provide our customers with the best service possible so we are glad to hear this was the case with your enquiry. Kindest, Showpo
Great prices and fast shipping! Found the dress somewhere else but after seeing it on showpo it was much cheaper and also got myself another dress! Highly recommend this site!
Hi Jaclyn, Thank you for taking the time to share this with us! Kindest, Showpo
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Piper, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo