The company has garnered a mixed reputation among customers, with positive feedback highlighting the affordability and variety of products, particularly in makeup and beauty tools. Many long-time customers appreciate the low prices and promotional offers. However, significant concerns have emerged regarding shipping delays, lack of effective customer support, and issues with order accuracy. Customers frequently report dissatisfaction with unresponsive service and unresolved refund requests. Overall, while the company offers appealing products at competitive prices, persistent operational challenges and customer service shortcomings have led to a growing sense of frustration among its clientele.
This summary is generated by AI, based on text from customer reviews
MissA was good when the site first launched. I ordered from them a few years back and had my items within 10 days.
However... Now is a completely different story. Can't tell if it's because 'rona or not, but my order has been marked as fufilled and shipped for 2 weeks with NO tracking updates. Safe to assume my package never left the warehouse.
I'd be understanding if they tell you things might be slow upfront... But on their site they're still swearing by their deliveries in the US to take 10 days max. Now im reading reviews where people haven't gotten their orders after months of waiting. While im also waiting for a response from support on why there's such a big holdup, so it's not looking promising for me.
I'll update this review if my order ever comes, but for now if you're reading this and thinking of placing an order, save yourself your time and money and go elsewhere.
I would not recommend dealing with this company. The customer service is very bad. I never received my package and my initial inquiry was dismissed. I contacted them again and they informed me that my products were lost, they can't replace them, and I can't receive a refund for the entire order. Horrible customer service.
DO. NOT. BUY.
Placed order in the beginning of April, no order. They can't give me the whereabouts of my parcel, took my money and will not answer me back with information.
Spend close to 100 dollars. Ladies, sometimes cheap becomes real expensive this way..
First time ordering from shopmissa, wont do it again. It has been around 40 days, my order has still not arrived. I do understand that international shipping may take some time, especially because of covid. But, the website stage up til 27 days. And the tracking of where the parcel is supposed to be has not moved in a month. It has supposedly not even left the us yet. When reaching out to their customer service they say they can't do anything until 90 days has expired. 90 DAYS?! So I have to wait until august, even though I placed my order months ago. And then I might get my money back if the parcel hasn't arrived. When asked if they can offer any discount due to this delay, they stop responding. This is ridiculous.
I purchased a lot of stuff like lipsticks, liner, Mascara, glosses, All gone in vain the worst products i have ever recieved some of them are not even work the liners are dry there is no brush in it. Never recomend to anyone Not worth it. N also i recieved them longer. It took very long to recieve the order... bull$#*!
Save your time and you money and go anywhere other than this site. Their customer service is trash and they dont care about their customers at all. I placed an order nearly 2 months ago, my package is finally supposed to be delivered today. (yeah I still technically havnt gotten it). After almost a month I contacted them about my order not being fulfilled. I didnt get an actual response back from customer service, just a random tracking number with no explanation or apology for the delay. When I looked up the tracking number it just said a label was created but no package was received by the company to the shipping facility. So another 2 weeks go by before I contact them again that they have not gotten the package to the DHL Shipping Facility to ship to me. I believe they gave me the tracking number to "shut me up" for a while. After I demanded a refund did I get another, not helpful, reply from "customer service" that my package had just been sent to the facility to ship to me. Please do not waste your time or money on this site, you wont get clear answers from them on anything and they are completely unhelpful to their customers. They take your money right away and expect you to wait months for your order.
I placed my order on the 5th of may, these people delivered my package to the warehouse at night, which obviously will be close, no i can't even get on to them to have my package redelivered and they are telling me that is not their fault, do not order from these people
Lo pongo en español para que quede clarito, es una puta estafa, los pedidos tardan mucho en llegar (si llegan, yo sigo esperando), al inicio sí te contestan los correos y son majísimos pero ya cuando les empiezas a reclamar por el pedido se quedan puntito en boca. Los precios son tan baratos porque luego te la clavan con los gastos de envío (con lo que cuesta ya te podía llegar en unicornio pero eso no pasa).
Hice el pedido el 25 de abril y lleva parado en estados unidos desde el 14 de mayo.
Huid vosotros que todavía podéis
I placed an order on 4/24. It was supposedly shipped on 5/7. It is currently 5/25 and i'm still empty handed. My USPS tracking says USPS is still waiting to get my package, i'm not even an international customer. If customer is what you want to call it I am a victim of a scam. This "company" took my money and sent me no product. -4 stars if that was an option.
Ordered from this company almost two months ago. My package apparently arrived in my country 3 weeks ago and I've not yet received it. Miss A told me to contact customs and my local postal service to which I did and neither have record of my package ever being in the country. The customer service is actually shocking. Zero help at all. They don't care at all for any of them customers. Stay well away. This company is a complete and utter scam
I placed an order three weeks ago and my order is still not "fulfilled" when I check on it. I have emailed twice over the past two weeks and just today received an email stating that I will receive an email when my order is being processed but due to Covid, it is taking a little longer to process orders. I get that it might take a "little longer" but it has been three weeks and my order still has not processed. Who knows if I will even receive this order. I replied to the email they sent me this morning asking to cancel order but have not received an email back. I'm not holding my breath.
They use to be an ok site pre-corona, but now they've become a big scam. Nowhere on their site are they stating that orders aren't being shipped. I've been waiting nearly two months, and have been lied to and taunted. They're really sneaky too, they send a pre-shipping notice to DHL, but never send them package to be shipped. Horrible customer service, one lie after another. I despise this company.
After months of not getting my package I asked for a refund when I found out form the shipping company my package was never sent out that was after a month and a half ago they have yet to reply when i asked for a refund.
On April 9th I placed my order and they took the money out of my account. It was $40 worth of stuff which may not sound like much but I barely get $60 a week from my job and I wish I had never wasted my money on this useless scam of a website. Today it is 14th May and the last update is telling me my package is somewhere overseas in a random warehouse and that was the last update I got which has been the same since May 1st. I'm really disspointed that they scammed me for my money and took it and never bothered to actually send the package. I knew the shipping process would be ahwile but this is ridiculuous they're American based and I've actually managed to order products weeks after the order from Miss A, from stores that are also American based and they came before this package and i'm just thinking that it's never actually gonna show up. Waste of time should have gone to a more reliable place that actually gives you something when you purchase it.
I love Shop MissA. The only real problem is as I am an international (Canada) customer, shipping is a nightmare. I've placed an order March 31st, it's been in Canada since April 25th. This is not the fault of MissA. I know it will eventually get here. I also have 5 more orders, hoping to see all of them by summer. Ppl have to realize that they are running on a limited amount of staff. It will get better when eventually this pandemic is over. Coutoos to Shop MissA
A few years ago when Shopmissa.com came on the scene I ordered to try it out. Their shipping takes FOREVER. In this day and age I hate to say it but it's gonna be a dealbreaker for so many. There really isn't an excuse to take 2 -3 FULL weeks (or more!) to get things delivered -- ESPECIALLY because they're aren't located in China. They have a huge array of products, many of them very good. I waited close to a year to give them a try again. Same result. Shipping/handling times that are HORRIBLE. Fast forward to 11 days ago. This was their last chance -- I places an order for a few things and guess what? It's now been 11 DAYS and my order hasn't even PROCESSED yet. I would stay away. They do have insane prices, SOME really good products althoug it is hit or miss -- But the shipping? I'm done with them, I've given them several attempts spaced out to see if they ever got their act together. The answer? NO.
I made the order march 30 and it shipped april 6, i knew it would take a bit longer seeing as I'm an international buyer, but it is now may 8th and i have received nothing. I contacted the shipping company and they said if my order didn't come by today to contact miss a. I haven't received an update about my order since april 17th.
I placed an order about two weeks ago hoping that I would receive something before my birthday which is May 5. I waited the 3-5 business days to receive a tracking number yet my order is still showing unfilled. I understand the Covid 19 crisis and everything but this is ridiculous. Its pointless sending an email for some assurance or anything because no one answers you. I ordered from Amazon the same day and was informed that it would be a delay in shipping but guess what I got my package today and they were very helpful in sending updates. This issue with Miss A really makes you not want to order again. Can I please get some help!?
I've NEVER gotten an email or tracking & they took my money out of my account! Never got package.$40
Don't accidentally fall asleep with their eyeshadow! I used the over the rainbow palette and accidentally fell asleep & when I woke up my eyes were scorching and I realized they were burned! Literally burned! I shouldn't of fell asleep with it but it shouldn't of caused my skin to have burn marks like that. Cheap but not worth it :( They're probably best for things like brushes and lashes and not makeup that goes on your skin.
Answer: It can also take up to 2-3 weeks now. They changed things a bit. If you spend more than $35 you get preferred shipping and if you didn't then it will take longer, but I agree you should contact them
Answer: I got some problems but they solved them very quickly and gave coupons. I wrote my review here, check it out.
Answer: The foundations and concealers are as "healthy" for your skin, as any makeup is. There is a BB cream but other than that, they are as basic as all the other lower priced makeup is. For a dollar, they work pretty well. Depending on what type of coverage you like, you would just need to build up the coverage. Hope this helps.
Answer: If you ever need immediate help, we like to recommend social media! We are able to respond much quicker via Social Media! :)
Answer: The shipping it says is $3.95 flat rate for all U.S. orders
Answer: Hey there! We pack our products pretty securely :) But occasionally while we pack safely, during delivery occasionally some items may get cracked/damaged during the process, if this happens we always take care of our customers and take care of it! Just be sure to contact us as soon as you notice an item like this and we handle the rest :)
Answer: Hello! The shop was down for maintenance, but we're back up!
Answer: Hi! The site was down for maintenance, but we're back up and running! :)
Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/
The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.
We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.
Our vision for MISS A is to become the world's leading fashion brand for all ages. MISS A is striving to meet the demand of every customer who desire to explore innumerous selections of trendy fashion accessories. Building on the company's extraordinary success, a store opening programme will begin in 2014, averaging 25 new stores each year