ShopLadderReviews 28

Sells out of stock re respond to cancelling the purchase recliners for 1k and do not have in stock. Seller would not respond to cancel the order... feeds off the Walmart site. Check BBB in south florida... had to contact Walmart corporate and have them kicked off Walmart as a seller... CON ARTIST

I brought a bed from shop ladder the day of me receiving the bed the box it came in was all Torn up. Before I could reach out I was hospitalized for 28 days finally home paid a company to put my bed up come to find out the wooded piece onnthe side ofvthe bed was off. So I called walmart they never told me about no 30 day return policy or anything no information was with the box with the bed or anything. Now they are saying there's nothing they can do to help. Very unfair I will never order or advise anyone to order from them.

This is beyond Better Business - a moral judgment needs to be brought down on companies such as ShopLadder who take advantage of Americans during a crisis.

Sells necessary supplies during a pandemic, advertises an early delivery date, takes your money, then pushes that date 2-3 months out as they did not confirm inventory prior to sale. They lie by telling you the product will arrive very soon, but they are only doing it to sell more product and have everyone wait.

Unfortunately, ShopLadder did not confirm inventory before selling me a product and committing to an early delivery date. Instead, many weeks later, they said sorry can you wait an additional 2-3 months.

This business is not honest. They will tell you one thing, take your money, and then push the deliver date of your product.

People like this give humanity a bad name. There are people dying and they want to rip off Americans. This is beyond Better Business - a moral judgment needs to be brought down on companies such as ShopLadder who take advantage of Americans during a crisis.

My husband sent me a listing via text to purchase. I triple checked the listing to make sure that it included both the bed and the toy boxes as stated in the title and description. I ordered the set in the morning for $140 and received a confirmation email. This evening the Shopladder contacted me saying "We just wanted to make sure that you knew this was only for the toy boxes not the bed." I replied saying that I triple checked that it was the complete set. The woman from Shopladder said "I'm looking at it right now on the website and it's only for the boxes, though there's a listing for the bed that's $517." I don't know who she was trying to fool but I had a confirmation email with the original listing and the link my husband had sent me. I clicked on the link my husband had sent me (and that I purchased from) and sure enough they had updated the listing to $517. The title still stated it as the complete set though and the seller was passing it off as a mistake on my part. As I used the same link both times, I know they changed the listing and lied to me and wouldn't honor their original listing. This is completely dishonest, disgusting, and disrespectful saying that I didn't do my due diligence in researching before I purchased. FYI - on Amaz0n it was listed for $229.

I ordered a bedframe through Houz and was sent the wrong legs. I contacted Houz and they referred me to ShopLadder. The bed is lying in pieces on my bedroom floor and, after reading these reviews, I am skeptical that they will respond and send me the right legs. Well, we'll see. Is anybody at ShopLadder out there listening? UPDATE: The right legs were there all along in the bottom of the box! I found them and put the bed together and it is BEAUTIFUL! They did get back to me and were in the process of resolving the leg issue when I discovered MY mistake! Silly me!

DO NOT I REPEAT DO NOT ORDER ANYTHING FROM SHOPLADDER. COM! Even if you read the review you will get a very cheap knockoff of what you think you're paying for and then when you call to complain they consider that "buyer's remorse"and make you pay the shipping to not only send it back but it came free shipping they ding you for that too! I basically spent $350 on an egg/basket swing, read the reviews said it was wrought iron wrapped in resin wicker when the chair came it was in four pieces which was not stated in the description as well as the chair was made out of polyurethane plastic I was told by customer service I needed to read the description a little better!? SMH then they tell you very third party company so they have to check with the original maker and shipper of the product for the shipping costs. Nothing I've heard read or seen from dealing with them is legit! They also charged my debit card before it was even out of processing most companies do not charge your card until the item ships be very very careful

I tried to buy a sectional from shopladder.com. Twice they cancel my transaction, because I paid with amex. My bank approved the transaction, but finally after a week of negotiations, shopladder told me that they don't accept amex. Then I paid with my visa debit card for the same order and they cancel the order again. They even did not notify me about cancellation. Finally they told me to pay via paypal, but when I wanted to, the item was out of stock. So, I am very upset and don't wanna buy from them anything any more

I purchased an item from this company and went to return it to Walmart but they told me to return it to shop ladder (I had no idea who this company was). So, I returned it within their return policy period through the post office which is extremely reliable and trustworthy ~ i have never had them loose anything of mine, nor do I know anyone who has. A month after my return, I emailed the company to req. Status of my refund but had lost the tracking number, as I was moving, so they told me that they can't give me my money back ~ they offered no other solution! I am so upset because I don't make a lot of money and the item was $80.00 and it cost me $40.00 to return. They have the item, they just haven't given me my money ~ they stole $120.00. I will be reporting this company to the Better Business Bureau.

I ordered an item from Walmart and it turned out that the seller was ShopLadder. I then looked them up on the internet and started to be concerned because there were so many negative reviews. All I can say is that my experience was great. Their communication was excellent and shipping was fast. There was a problem with the item and the customer service they provided was outstanding. I would not hesitate to purchase from them again. Thanks!

Misrepresent products: bought a mailbox through - I though - Sears. But was actually this company. Delivered a completely different product. Impossible to find/get customer support. Finally found an email. They refused to supply a prepaid return label telling me not only did I have to pay to return their misrepresented product but that they would charge me a 15% restocking fee. So they made money all the way around. What a sham. I advised them that if they did not make this right, I'd advise others of their erroneous practices and next I will be contacting the BBB, etc. Bottom line: DO NOT BUY FROM THIS COMPANY.

I bought a table runner thru Sears together with 6more items that I opt to pick up to the store as I live in an apartment where there are a lot of tenants. I picked up other items to 2 different stores but the one that shopladder sells doesn't have an option to ship to store so since I thought Sears will get me covered if something worst happens, I still bought it. I keep tracking the item but it still hasn't arrive. I received a confirmation email about the delivery on the Thanksgiving day, which is weird, but still checked the mail and the item wasn't there. So I called Sears/Kmart and they contacted shopladder for me. So the only answer that I got is that the tracking says delivered and did nothing to rectify the issue. Until now they have not done any action yet. This company is very alarming. Do not make this company fool you.