shannon a.

I purchased an item from this company and went to return it to Walmart but they told me to return it to shop ladder (I had no idea who this company was). So, I returned it within their return policy period through the post office which is extremely reliable and trustworthy ~ i have never had them loose anything of mine, nor do I know anyone who has. A month after my return, I emailed the company to req. Status of my refund but had lost the tracking number, as I was moving, so they told me that they can't give me my money back ~ they offered no other solution! I am so upset because I don't make a lot of money and the item was $80.00 and it cost me $40.00 to return. They have the item, they just haven't given me my money ~ they stole $120.00. I will be reporting this company to the Better Business Bureau.