ShopLadderReviews 28

Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.
So... this is their POLICY. Yet they charged me shipping for an item that I purchased because the age range stated 4-8 and 12 years and up. According to the information, this product (trike) should have been fine for my 6 year old. These age ranges were completely off. I would like to see any kid 6 and old fit on it. Laughable! I call this an error on their part. I would not recommend this Company. I will never purchase from them again. Informing all of my friends as well. Scammers!

After dealing with Shopladder/IVG stores I will NEVER order thru them again! Terrible customer service. I ordered what appeared to be a complete quilt set for $182 that I thought included quilt, shams, bedskirt and throw pillows judging from the photo that was advertised. My error! It was only the quilt... king size. Had a very odd odor to it and I didnt like it. Now to try sending it back. What company name and address do I use? Shopladder or IVG Stores or Walmart? Then after I packaged it up in the original box it came in, I found out I could not just mail it back now I have to get a pre-printed return label that the company must send to FedEx and they will send to me. Can this get any more difficult? Been waiting 3 days for an email that hasn't come. NEVER< NEVER< NEVER again will I use a 3rd party company. Evidentially Walmart sent me an evaluation to fill out... I had to answer in 2 days... missed it... Dang!

I ORDERED A COMPLETE BED FRAME FROM THIS RIP-OFF COMPANY VIA WALMART WITH PAY PAL. IT WAS ADVERTISED AS A COMPLETE SET ARRIVING IN TWO SEPERATE BOXES. I RECEIVED THE HEADBOARD, NEVER RECEIVED THE REST OF THE ORDER. WHEN I CALLED TO INQUIRE ABOUT WHEN THE REST WOULD BE DELIVERED I WAS TOLD THAT THE AD WAS CHANGED ON THE WALMART WEB SITE AND THE COMPLETE BED WAS NOT AVAILABLE BUT WOULD NEED TO PURCHASE THE REMAINING PART OF THE BED FRAME. THIS WAS CHANGED AFTER I ORDERED THE ITEM. I HOPE PEOPLE READ THESE REVIEWS AND TAKE HEED! THIS WOULD HAVE BEEN A BETTER RATING ON PRODUCT IF I'D HAD RECEIVED THE COMPLETE ITEM. WE'LL SEE WHAT THE RESOLUTION WILL BE SINCE I'VE MADE A COMPLAINT TO PAY PAL AND THEY DON'T RECEIVE THEIR MONEY.

Stay away from the is company, make sure they are not a third party vendor. I ordered something online thinking this company was walmart related and it's not, this company has their employees read a script that a machine can do. They say that they'll wave the shipping fee when walmart does not charge a fee to the customers, but you will have to pay for the return slip of $22 and the manager Stephen is supposedly the main guy who works for a company that does not have a corporate entitie. Consequently this company does not give two $#*!s about the customer.

Ordered two different wood wine racks. They called to make sure I was aware the two were different types of wood and would not match (I was.). Both arrived on time, in great condition and were very easy to assemble. Decided to order another of one of them. Customer service called and advised it was back-ordered (as opposed to simply doing nothing or sending an email.) It arrived in advance of the back-order ship date, but they didn't bill my card until the back-order ship date. Their customer service is easy to contact, follows up as agreed and is just a pleasure to work with, which can be a novelty in on-line commerce..