Edee S.

I order alot from Walmart online, but I will be very aware of what 3rd party companies they use. Shopladder/IVG stores is one I will stay away from. Terrible customer service and Walmart is no help when the stuff hits the fan. Their advertising is misleading, customer service poor, I tried for 3 days to call them in MIssouri and alll I could get was someone in Denver who said she didn't know why they weren't answering their phones. Beware of 3rd. Party companies! They make themselves invisible by using different names.

After dealing with Shopladder/IVG stores I will NEVER order thru them again! Terrible customer service. I ordered what appeared to be a complete quilt set for $182 that I thought included quilt, shams, bedskirt and throw pillows judging from the photo that was advertised. My error! It was only the quilt... king size. Had a very odd odor to it and I didnt like it. Now to try sending it back. What company name and address do I use? Shopladder or IVG Stores or Walmart? Then after I packaged it up in the original box it came in, I found out I could not just mail it back now I have to get a pre-printed return label that the company must send to FedEx and they will send to me. Can this get any more difficult? Been waiting 3 days for an email that hasn't come. NEVER< NEVER< NEVER again will I use a 3rd party company. Evidentially Walmart sent me an evaluation to fill out... I had to answer in 2 days... missed it... Dang!